주니어 스튜디오 스위트, 온수 욕조, 바다 전망 | 무료 미니바, 객실 내 금고, 암막 커튼, 다리미/다리미판

옥시덴탈 코스타 칸쿤 올 인클루시브 여행 후기

3.5 out of 5
옥시덴탈 코스타 칸쿤 올 인클루시브
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 2549개 이용 후기 중 1065개" "
평점 8 - 좋아요. 2549개 이용 후기 중 692개" "
평점 6 - 괜찮아요. 2549개 이용 후기 중 369개" "
평점 4 - 별로예요. 2549개 이용 후기 중 202개" "
평점 2 - 너무 별로예요. 2549개 이용 후기 중 221개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

youngju

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
친절했고 특히 매 끼니깨마다 음료제공, 테이블 안내하는 직원,직원 넘 찬절했어여 매일 저녁 다양한 이젠트성 무대공연도 인상싶었습니다.
2023년 12월에 5박 숙박함
답변 제공: General Management 님, 2023년 12월 29일
Dear Youngju,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 - 훌륭해요

youngju

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: General Management 님, 2023년 12월 26일
Dear youngju,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,

2/10 - 너무 별로예요

Bo Hyun

2022년 12월에 2박 숙박함
답변 제공: General Manager 님, 2022년 12월 30일
Dear Bo Hyun,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 - 훌륭해요

elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I enjoy everything about this hotel, the food was good and definitely coming back.
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 27일
Dear Elizabeth,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 - 훌륭해요

Sarah Marie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved how close the hotel was to the ferry. It was a quick 5 min walk.
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 27일
Dear Sarah,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. We are happy that the beach location was of your liking, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

6/10 - 괜찮아요

briton

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had no hotwater for the first day. We asked for a new room they said the entire resort didn't have hot water. Then the AC went out. The following day. Still no hot water or AC so they moved us. They could not have cared less. We made the best of it which is why we rated it any stars at all.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Christa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great place to stay and everyone was very friendly.
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 27일
Dear Christa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 - 훌륭해요

Hector J Arieta De La

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything and everyone was very good! Very attractive staff except the hostess at the restaurants
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 27일
Dear Hector,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. We will share your opinion about the hostess for revision. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 - 너무 별로예요

SUSAN 님, SOUTH GATE

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checking staff are so rude the snack bar everyone got sick
2024년 5월에 4박 숙박함

8/10 - 좋아요

Sofia 님, Schiller Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My boyfriend and I had a good experience for our first time in Cancun! The staff was super friendly and attentive! The room, pool, and beach was clean!
2024년 5월에 5박 숙박함
답변 제공: General Management 님, 2024년 5월 27일
Dear Sofia,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 - 좋아요

Ana

가족 여행
Mejorar el servicio de los bartenders, son muy pocos para la demanda de personas y se demora mucho
2024년 5월에 5박 숙박함
답변 제공: Gerencia General 님, 2024년 5월 27일
Estimada Ana,Gracias por compartir sus comentarios sobre su reciente experiencia vacacional con nosotros, nuestro principal objetivo es asegurar que sigamos brindando experiencias inolvidables a nuestros huéspedes, sus comentarios son cruciales en este proceso, por lo tanto, apreciamos su tiempo y opinión. Hemos tomado nota con relación a su sugerencia en el servicio de los bartenders para revisión. Nuevamente gracias por su opinión y esperamos tener la oportunidad de servirle de nuevo en un futuro.Cordialmente.

6/10 - 괜찮아요

Rafael 님, Perry Hall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small hotel: one buffet with limited choices, 3 specialty restaurants. Drinks are mostly watery, I couldn't find a decent margarita. Mojitos were better. Pool is large but water needs more frequent attention. Shows are nice. The beach - not the greatest, since it's close to the opening to the Nichupté Lagoon, and that makes water darker and opaque. The beach is very small.
2024년 5월에 2박 숙박함
답변 제공: General Management 님, 2024년 5월 27일
Dear Rafael,Thank you for choosing us to spend your holidays with, although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you took of your day to share this feedback on your overall holiday experience with us. We regret that the drinks variety and gastronomy were not of your liking, rest assured that your opinion will be shared with the involved departments to improve our services. We also are sorry to read that our beach location did not meet your expectations either. Once again thank you for your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 - 훌륭해요

Najah Nadirah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10 hands down my husband and I will most definitely visit Occidental again!!!! No compliants to offer. No regrets with this resort. Loved every minute of it!
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 23일
Dear Najah,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

4/10 - 별로예요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food quality was not very good; I got sick from the food. Our room location was too noisy. The music was incredibly repetitive.
2024년 4월에 8박 숙박함
답변 제공: General Management 님, 2024년 5월 22일
Dear Scott,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. We would like to thank you for sharing your feedback as it helps us identify areas for improvement and take immediate action to improve our guests' experience in the future. We would like to point out that we empathize with you and we understand your preference for a more quiet accommodation. We have taken note of the experience described, and definitely, we will share it with the involved departments.We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 - 훌륭해요

Thelma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함
답변 제공: General Management 님, 2024년 5월 22일
Dear Thelma,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 - 너무 별로예요

Elizabeth Ann 님, Vancouver

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 14박 숙박함
답변 제공: General Management 님, 2024년 5월 22일
Dear Elizabeth,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 - 훌륭해요

Vasthi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. The staff is incredible. The beach water is darker in the am but in the afternoon it is so clear you can see your feet. Everything is close so no long walks. Even the ferry to Isla Las Myjeres is right next door. Recommend you use Uber because taxis are too expensive. Highly recommend.
2024년 5월에 7박 숙박함
답변 제공: General Management 님, 2024년 5월 21일
Dear Vasthi,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with excellent service.We are happy to know your complete satisfaction with our beach location was of your liking, as you mentioned it has the option to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was amazing. We had a great time! The people were very helpful and nice! The buffet people were great and the food was delicious! The mexican restaurant had a limited veriety of choices which was not too great, but the drinks were delicious! The entertainment shows were wonderful!
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 23일
Dear Elizabeth,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We are happy to read that you enjoyed our gastronomy offer, as our talented chefs strive to conquer all palates through local and international dishes. We also are very grateful for your highlight on the quality of the entertainment program during your stay, our main goal is that each guest has an unforgettable holiday.Once again thank you for your opinion and we look forward to welcoming you again in the future.Sincerely,

8/10 - 좋아요

Krystal

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a great place to stay, but our phone didn’t work and there was usually music playing loudly late into the night. The staff were amazing and the drinks and food were good.
2024년 5월에 7박 숙박함
답변 제공: General Management 님, 2024년 5월 20일
Dear Krystal,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay at Occidental Costa Cancún. We are thrilled that you have enjoyed your holidays and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We have taken note of the music service and we will share your opinion with the involved department for revision. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 - 훌륭해요

Randeep 님, Surrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
2024년 5월에 5박 숙박함
답변 제공: General Management 님, 2024년 5월 20일
Dear Randeep,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,We are glad to read that you enjoyed the resort location and it was convenient for you.

10/10 - 훌륭해요

irma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the services in general
2024년 5월에 6박 숙박함
답변 제공: General Management 님, 2024년 5월 20일
Dear Irma,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 - 너무 별로예요

Rafael

가족 여행
좋아요: 숙박 시설 상태 및 시설
Muy lentos en el check in y adicionalmente me dieron una habitación que no correspondía a la cantidad de camas solicitada.
2024년 5월에 1박 숙박함
답변 제공: Gerencia General 님, 2024년 5월 20일
Estimado Rafael,Agradecemos el tiempo que dedicó en compartir su calificación con nosotros. Lamentamos no haber logrado cubrir sus expectativas en esta ocasión. Esperamos tener la oportunidad de recibirle nuevamente en un futuro.Cordialmente.

10/10 - 훌륭해요

Karina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I like about this hotel everyone was very nice and helpful love the food and I was able to relax and my daughter had a blast.
2024년 5월에 5박 숙박함
답변 제공: General Management 님, 2024년 5월 20일
Dear Karina,Thank you for sharing this great review of your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities like the resort location, room comfort, and staffs hospitality, we agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest.Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 - 훌륭해요

Daniela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Services was amazing, all the staff was super nice and friendly. Food was really good
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 20일
Dear Daniela,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are very important to us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 - 훌륭해요

Rebekah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall 8/10! More family going
2024년 5월에 5박 숙박함
답변 제공: General Management 님, 2024년 5월 20일
Dear Rebekah,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

10/10 - 훌륭해요

Doris 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Management 님, 2024년 5월 15일
Dear Doris,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 - 좋아요

Mackenzie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff there was so friendly and easy to talk too
2024년 5월에 7박 숙박함
답변 제공: General Management 님, 2024년 5월 14일
Dear Mackenzie, Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 - 좋아요

Kate

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 6박 숙박함
답변 제공: General Management 님, 2024년 5월 14일
Dear Kate,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is our second time staying & we absolutely love it! It’s the best bang for your buck. The staff is always so kind & remembers you.
2024년 3월에 5박 숙박함
답변 제공: General Management 님, 2024년 5월 13일
Dear Sarah,Thank you for making us your chosen venue once again to enjoy your vacations and for sharing your experience regarding your recent stay with us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm experience for that we are happy to hear your opinion. Once again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Sincerely,

8/10 - 좋아요

Andressa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 2박 숙박함
답변 제공: General Management 님, 2024년 5월 14일
Dear Andressa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 - 훌륭해요

Benedicta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not big which was nice. You did not have to walk a long distance to get any where. The restaurants were good. Staff were excellent. Beach was the perfect size. The room was perfect.
2024년 5월에 7박 숙박함
답변 제공: General Management 님, 2024년 5월 13일
Dear Benedicta,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities, as you mentioned the location has easy access and everything is within walking distance. We also are very grateful for your remarks on the service received from the staff. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely,

10/10 - 훌륭해요

Louise Yolande

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great vacation.the staff in the buffet restaurant are amazing.the one thing we didnt like was it was hard to get in and out of the ocean its a bit rocky.we have stayed here for 3 years in a row so we knew to bring water shoes,that helps to get in and out of the ocean.the ocean is very calm,really good for small children.we would definitely go back.
2024년 4월에 12박 숙박함
답변 제공: General Management 님, 2024년 5월 13일
Dear Louise,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. We are sorry to read that our beach location did not meet your expectations. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

4/10 - 별로예요

Nicole

좋아요: 청결 상태, 직원 및 서비스
very noisy if you stay in the north units, ferry noise, delivery trucks back up beeepers, and parking garage with alarms going off. did not get much rest. food was good, i liked that you didn't have to get up early to make reservations. the beach is very small, rocky. lifeguards blowing whistles all the time, security is very tight here, always walking around.
2024년 4월에 18박 숙박함
답변 제공: General Management 님, 2024년 5월 11일
Dear Nicole,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement, we will share your comment with the involved department for revision. We are happy to know that you enjoyed the gastronomy, and the a la carte reservations process was convenient for you.Thank you again for sharing your opinion and we look forward to serving you again in the future.Sincerely,

8/10 - 좋아요

Quratul

2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 13일
Dear Quratul,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 - 훌륭해요

Jaime

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La recomiendo
2024년 5월에 3박 숙박함
답변 제공: Gerencia General 님, 2024년 5월 9일
Estimado Jaime,Gracias por elegirnos para sus vacaciones y por compartir su calificación sobre su recién estancia con nosotros, el recibir puntuación de 5, nos motiva a seguir esforzándonos en brindar vacaciones placenteras.Estaremos complacidos con su próxima visita al hotel.Cordialmente.

8/10 - 좋아요

Eddy Paul Molina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Deberían poner aire acondicionado a los elevadores, hacer un espacio decoroso para fumadores y ser más accesibles con el manejo de los alimentos y bebidas a las habitaciones. El persona
2024년 5월에 6박 숙박함
답변 제공: Gerencia General 님, 2024년 5월 9일
Estimado Eddy Paul Molina,Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en Occidental Costa Cancún y por elegirnos para disfrutar de sus vacaciones. Agradecemos la sugerencia sobre algunos de los servicios que no lograron cubrir sus expectativas para mejorar día con día. Esperamos tener la oportunidad de recibirle nuevamente en un futuro.Cordialmente.

8/10 - 좋아요

Josephine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at this property. Only issue I had was the key not opening the door, however the staff was helpful and I got my room switched. Overall I would stay at this place again
2024년 5월에 3박 숙박함
답변 제공: General Management 님, 2024년 5월 9일
Dear Josephine,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We have taken note of the room key and attention to revision and improvement. Once again thank you for taking the time to share your experience and we look forward to welcoming you again in the near future.Sincerely,

10/10 - 훌륭해요

KESHAV CHILUPURI 님, MASON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 10일
Dear Keshav,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 - 훌륭해요

Darchelle Nicole

좋아요: 청결 상태
No complaints excellent
2024년 5월에 2박 숙박함
답변 제공: General Management 님, 2024년 5월 21일
Dear Darchelle Nicole,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

4/10 - 별로예요

DEBORAH

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had dishes sit out in front of our room for 3 days (these were not from us but from the previous occupants). Food at the buffet was limited to very few choices. Bar inside the lobby ran out of tequila on Sunday afternoon. Beach bar ran out of rum the previous day.
2024년 5월에 3박 숙박함
답변 제공: General Management 님, 2024년 5월 8일
Dear Deborah,Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

4/10 - 별로예요

Benjamin 님, longueuil

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The beach is one of the worst in mexico, its small and there's no waves. The management will be slow and you probably wont get the room you paid for, and if you tell them that you've paid for another room, they'll get angry about it. If you stay awake after 11h and you get on the beach, you'll see that the security act like jail guard, they'll flash their flashlight every 3 minutes to make sure you don't smoke.
2024년 4월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 8일
Dear Benjamin,Thank you for taking the time to share your personal opinion with us regarding your recent stay. We are sorry to read that our beach location did not meet your expectations, although it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We would like to clarify the information about the room assigned, we regret that the category selected was not as you expected as our front desk staff mentioned, there is a difference between the standard balcony room to the terrace one, and we regret your dissatisfaction with the room assigned, however, we provide the category according to the reservation, we also lament not been informed about the room condition, otherwise we could offer you an alternative. We are sorry to hear that the general law for tobacco control has not been to your liking and we would like to take this opportunity to clarify that we have a smoking area in the motor lobby area which is signposted. We are sorry to know that the Hotel did not meet your expectations, we appreciate your visit and we hope you had a good trip back home.Cordially.

10/10 - 훌륭해요

Erena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the all inclusive food n drinks. The pool was nice and the beach.
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 7일
Dear Erena,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 - 좋아요

Beverely Joan

가족 여행
Lacked a disco or a place to dance. Evening shows were good. Staff was fantastic. Food good. The negatives were, no hot water, safe didn’t work and requested fix didn’t happen. Patio door didn’t work
2024년 4월에 7박 숙박함
답변 제공: General Management 님, 2024년 5월 7일
Dear Beverely,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

4/10 - 별로예요

Constanze

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is run down, the rooms smell like mold and the doors do jot close completely as the seals around the are half way gone. It is a perfect Hotel for young people that want to party and get drunk for free but it is not as advertised a family hotel and atmosphere
2024년 5월에 3박 숙박함
답변 제공: General Management 님, 2024년 5월 7일
Dear ConstanzeWe appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We have taken note of the suggestion about the room. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

6/10 - 괜찮아요

Dulce Rivas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Playa muy tranquila sin oleaje, bonita vista desde el balcon. hamaca comoda
2024년 4월에 2박 숙박함
답변 제공: Gerencia General 님, 2024년 5월 7일
Estimada Dulce,Gracias por elegirnos para disfrutar de sus vacaciones y por dedicar tiempo en compartir su experiencia sobre su reciente visita a Occidental Costa Cancún. Es muy gratificante leer que disfrutó de nuestras instalaciones y servicios, pasando relajantes momentos en la playa, ya como bien menciona, al tener poco oleaje permite disfrutar de ella. También, agradecemos sus elogios en cuanto a la vista y comodidad de habitación. Agradecemos su opinión y con gusto le esperamos en su próxima visita. Cordialmente.

6/10 - 괜찮아요

Kelsey

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 4박 숙박함
답변 제공: General Management 님, 2024년 5월 7일
Dear Kelsey,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 - 훌륭해요

Gina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i liked my room. which was close to the beach, plenty of restaurants to choose from. entertainment was great. also not far to catch a boat to isle of mujers
2024년 4월에 5박 숙박함
답변 제공: General Management 님, 2024년 5월 6일
Dear Gina,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

8/10 - 좋아요

James

가족 여행
좋아요: 편의 시설/서비스
Beach area is small. Can feel the diesel smell from vessel sometimes. Food is great and better than the Dodd at Occidental Tucsncun
2024년 4월에 3박 숙박함
답변 제공: General Management 님, 2024년 5월 4일
Dear James,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are sorry to read that our beach location did not meet your expectations, although, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We are happy to know that the gastronomy was of your liking.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 - 훌륭해요

Jason

Very lovely. Extremely clean and the entertainment was great!!
2024년 4월에 8박 숙박함
답변 제공: General Management 님, 2024년 5월 4일
Dear Jason,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,