"The hotel itself was good and I had no issues with the stay, but the booking process via Hotels.com was frustrating. I chose this specific hotel because it was advertised at a discounted price of £48. However, £57 was actually deducted from my account.
When I contacted customer service, they refused to help because I didn’t have a screenshot as "proof" of the lower price.
It’s disappointing because I drove 35 minutes away from Manchester specifically for that deal. If I had known it would cost £57, I would have just booked a room in the city and saved myself the long drive. Advice to others: screenshot your price before you pay, as the final charge might not match what you saw."