Find hotels in Southwest Colorado Springs, Colorado Springs

"Your toilets in the rooms are not great, for the type of resort you have they are outdated. Even just to pee in it you have to flush them twice. You should have ice machines around as well. The lunch/dinner restaurant inside was horrible service Saturday night around 6:30-7pm 3/22. The bartender was our server and we waited 30 minutes for drinks, 30+ minutes for 2 grilled cheese and salad which came out wrong and then dessert was 20+ minutes. No one ever checked on us, we had to flag people down. "

" ⸻ Booked this hotel based on its 4-star rating and appealing photos, but unfortunately, the reality didn’t match expectations. Upon arrival, it felt more like a 2-star—maybe a 3-star at best. The property is very dated and lacks basic amenities. Housekeeping provides only two very small bars of soap (about the size of a quarter), which is clearly insufficient for a family of four staying five nights—you constantly have to ask for more. There was no room service available during our stay, as we were told via text that they were fully booked. Hot water was inconsistent, and when we brought it up, we were told it happens when too many guests are showering at the same time. The pool was frequently closed for maintenance, which was disappointing. Breakfast service was slow, and at one point they even ran out of plates. To top it off, the hotel bar closes at 9 PM, which is quite early for a property advertised at this level. There are many other issues I could mention, but overall, this stay was very disappointing. I would not recommend staying here—save your money."

"They charge parking for guest staying there. Pool out of service. AC unit did not keep the unit cool. Room had a smell to it. Rooms didn’t seemed cleaned. "

"The room was clean. Parking was close to entrance and easy to come and go. Staff very pleasant."

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"Every thing is perfect ! Room is clean , staff is friendly and professional! I am looking forward to going back there!"

"This is a great location. Very walkable to downtown restaurants and breweries. The staff was amazing. They cleaned the room everyday even though I didn’t really require it. Grandpa (me) messed up and didn’t book the room for my full stay. So when on my last day in the Springs I could not get the elevator to work I had to go to the lobby and learn that I only paid for 3 days not the 4 I thought I booked. Luckily it was not sold out and they made it easy for me to stay another night. I will stay here whenever I return. "

"We were in room 259 and really wish they had warned us that people taking the stairs could see right into our windows even with the shades down. Blackout shades are needed to not have random people peek in on you. Saw some trash throughout the interior floor, and it feels like a whole different clientele is there now from 5-7 years ago. The pool is large which we love, but that fan in there is just too loud. Breakfast could be elevated but is good and free. "

"The staff went above and beyond for our stay and found my sons build a bear he lost by the fire place. We always come back here every spring break. "