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"This hotel does not have a washing machine and dryer to laundry your clothes. As for pool furniture it is ok. It keeps coming apart but i reattach the top part."

"We arrived late and got a warm welcome from the night staff. Our room, was downstairs, at the end of the building, huge, and spotlessly clean. The bathroom was a good size and split up from the bedroom by a handy dressing area. We had a balcony, our view was small, with some garden, the jungle and next to the path down to the beach (quite steep, takes 5- 10 minutes to walk down to beach , 10 minutes+ to get back). I was initially disappointed by the view, but grew to love it. We saw squirrel monkeys, capuchin monkeys, at very close range - definitely follow the hotel advice, the monkeys are entertaining but naughty. We also heard and saw so many birds. It was quiet and very relaxing. The restaurant was where we got the best views of the ocean and the jungle, we could spend a long time up here, aided by a good breakfast and lovely staff. The pool areas were great. Not big pools, but they weren't packed. Lovely views. Lovely cocktails (a lot cheaper in the town of Manuel Antonio - but then you weren't lazing by the pool) and attentive staff. The whole hotel is built on a steep hill, they have a trolley-car to take you up to the restaurant, pool or reception. Everyone was super friendly and helpful. Booking tours was also very easy. I would happily return to this beautiful spot. "

"Expedia did an horrible job. We came to check in and all of my reservations were wrong. I reserved two rooms with breakfast included and they said that I only paid for two people breakfast. Thanks the staff that was very helpful and everything works out "

"The room AC's are loud and cycle on / off frequently. By loud, I mean 2 stroke engine starting next to the bed loud. The restaurant service is poor and slow - unhappy employees. "

"The worst travel experience ever. We went on a family vacation and didn't receive the services and accommodation we were offered at Hotels.com description. The hotel is undergoing financial and legal challenges and the maintenance at the property was not existent; the children playground, arcade, and game room were closed; mosaic tiles in the children pool missing, with cement exposed on the floor with the risk of injury; the beach was dirty with broken glass; no lifeguard was available; not even one chair for guests available at the beach. The room was dirty. Our reservation was for 6 guests and we received linens and towels for 4 people only. No hands towel available. When asking for the missing linens and towels they said that it was not possible. We had to beg for the bed sheets and towels and had made the two beds ourself. Most of the staff, including the Operations Manager, was unfriendly. I understand because 3 of them told us that they had not received the salary for the last 2 weeks. They had no motivation to work or provide good customer service. The food was poor quality and low quantity. Only some repetitive dishes remained available for hours. This was a terrible vacation experience and we moved to another hotel. I will never recommend this hotel to anybody. "

"First and last time staying at a Riu. Very disappointing. Called the hotel the day before our stay to confirm 1 king bed and not 2 double beds. I was told that we were all set and confirmed for 1 king bed. After traveling all day, we arrived to our room to find 2 double beds and an extremely musty odor. We then went back down to the front desk to inform them of the issue and luckily, they were able to get us into a room with 1 king bed. The grounds were well kept but the room was not well cleaned before our arrival. The floor was filthy and there was hair in the shower and all around the floor. Food was terrible! Everything except for 1 restaurant is buffet style. Inconsistent, many times it was cold and not a lot of healthy options. Bartenders and wait staff were extremely friendly. "

"No only one night "

"Hot springs are amazing. Grounds are beautiful allow at least an hour to walk around. Hotel charged us for someone else’s drink but they fixed it. Highly recommend "

"friendly staff"