โUnfortunately, the check-in at this hotel was one of the worst Iโve experienced. Firstly, they do not accept American Express, which was inconvenient and not clearly stated in advance. The receptionist then struggled to process my alternative card, insisting it didnโt work. I politely asked her to try again and of course, the card worked perfectly the third time, confirming it was a user error on her part.
What made the situation worse was her lack of apology or acknowledgment of the mistake....
โWe stayed at the hotel for 4 nights and had a great time. Our room was lovely and very clean. The breakfast menu is varied plentiful and very good. Gillian and Karen are very friendly and helpful. Have to mention the desserts which we had one evening which were delicious.
โ
โWe stayed in The Chapel Room, which was beautiful, so unique - with stunning stained glass windows, very spacious, gorgeous decor/furnishings and a super comfortable, large bed. The hospitality/housekeeping staff are all extremely helpful and polite. The breakfast was delicious and served by a smiling, friendly and helpful team - we always receive excellent customer service, thank you. The breakfast room/restaurant and resident's lounge are lovely to relax in too. โ
โReally nice stay and Mark was very friendly and helpful. He suggested places to go and breakfast provided was very tasty and to exact requirements.
I would highly recommend as it is near the castle and other places to visit such as the beach and museum.
We had a great stay and will definitely visit again.โ
โPerfect location between Barter Book and the Playhouse with bus stop right outside. Clean, quiet, comfortable. Nice patio outside to enjoy summer evenings. Not fancy, but if your tastes are simple and you want an affordable base from which to explore the area, this is the place for you. โ
โThis was a rabbit warren of a hotel, with rooms of all shapes and sizes scattered throughout the site. We were initially given a very dark room, which was a strange shape, and a yapping dog next door; we were given a much better room when we complained.
There was a problem with the wifi connection throughout our stay, and as the mobile phone signal was poor, we had to leave the hotel to get an internet connection.
There was insufficient car parking on site and so we had to pay ยฃ10.80 per day at...
