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"Good staff. Decent amenities. Ideal location"

"The hotel room was disgusting. It didn’t look like it was cleaned. There was makeup on the bed and hair EVERYWHERE. However the sticky substance on the table was the final straw for my boyfriend. We had noticed as we were walking in our room someone cleaning a room next door and we politely asked them if they could take care of this stain. Something you’d assume would be no problem and could be done very swiftly. However we were informed that room service stopped at 4 pm. Questionable. We called shortly after to see if it was possible to get another room because we did not feel comfortable in sleeping in such conditions. When we called the front desk we were shocked to hear the attitude on the other line as the front desk worker snarked “what” at us. As if we had rudely disrupted whatever he had going on. Over all it was an awful experience. I would never go back. Save your money. "

"Great Manhattan hotel. Close to 5 star service you can get "

"Excellent location and the staff is phenomenal! The shared bathrooms are clean (until a rude guest ruins it) and the cafe and outdoor spaces are cozy and lovely. Grab your coffee and breakfast and head across the street to the waterfall public park. A GEM! Do not miss having lunch or dinner at SUGARFISH. OMG!"

"Don't be surprised that you'll pay occupancy taxes for each day, on top of the overall cost. Additionally, nothing at this hotel is free, including bottled water and bag storage. Good location right next to Grand Central. "

"The staff was great and always available "

"The best is the vintage green rooftop. Great hotel"

"All in all a fine place to stay. Rooms are nice sized and decently appointed. Convenient location to Grand Central. Elevator was broken for a few hours on the last day. Not as convenient when on the 15th floor."

"We loved it! We come atleast once a year and always stay here!"