โEverything in this place is perfect. Location, vibe, customer service, cleanliness
The staff is so kind. Dinner time is like going back to Grandma's house for holidays.
โ
โWe absolutely loved our stay at CERVO. The view, the food, the quality of the room, the amazing staff, the wonderful spa, the list goes on and on.. Itโs a funny feeling because I want CERVO to be visited by everyone visiting Zermatt, but I also wish this very special place to be a secret!! ;) Anyhow, I would recommend this place with 10 out of 10 rating, itโs just AMAZING.
We had burgers delivered to our room on the first night and they were so delicious! โ
โThis hotel is the best place to enjoy the Matterhorn.
It's the best hotel to take pictures by going to the photo spot while watching the ever-changing Matterhorn.
The kindness of the staff is also the best.
It takes time to walk, so if you have luggage, use the shuttle service (10 Fr) and it's downhill after check out and the way back, so it's enough to walk.
I was so happy to take a great Matterhorn pictureโ
"Best place in Zermatt !!
Very close to train station, excellent breakfast.
Reasonable price.
But in order to see Mt. Matternhorn, you need to walk down for several minutes from hotel."
"โThere was a serious sewer smell in the hotel room. The smell came from an issue with the pipe connected to the sink inside the room. A towel had already been placed under the sink, indicating that the hotel was aware of the problem, but they didnโt offer a room change because there were no available double rooms.โ"
"no safe hotel. i lost my watch in the room during the breadkfast time and my wife lost cash 8000euro. no CCTV no explanin about theif. no resposible for lost it. i never evenr got experience like this hotel. manager was tessibel for responsible about lost it. "
