โRoom was clean, spacious, with nicely appointed amenities. The lobby and other areas were exceptionally clean and staff were friendly and professional. Perfect location for my needs.โ
โI had a great stay at the Hampton Inn! The gym was impressive, with a great selection of weights. The entire property was well-maintained, making my stay comfortable and enjoyable. I'll definitely be returning to Hampton Inn for my future travels!โ
โDO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM...
โI liked the fact that they lock their doors at 11pm until 6am which make you feel safe. Also I was able to take the bus to Chicago and ther3 are a lot of restaurants option near the hotel. Breakfast was also good with different option to choose from. โ
โWe had a great time staying at DoubleTree in Naperville! The staff were friendly, welcoming, professional, and quick to address any issues that came up.
They use text to check in on guests, and I shared a concern regarding an iron that wasnโt working - they quickly delivered a new one to my room. Love it.
Would stay again!โ
โEasy check in, good breakfast. Located in a quiet business park, but still pretty close to lots of dining. Our room was upgraded to a suite with separate bedroom-loved the extra room! Pool a little small.โ
"DO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM without getting into the sheets, which I could not trust anymore at that moment and didn't even turn off the lights. At 4:00AM, I felt something weird and woke up to see the cockroach on my bed. I immediately packed everything up and escaped from that room and went to the lobby only to hear that they don't have authority again. The manager, Gabe spoke to me on phone after 2 phone calls and I am still waiting for him to send me an e-mail about the compensation the hotel will give me. This was totally unacceptable, and i do not understand that it is taking this long for them to give a response for such a terrible experience. I need at least a full refund on this."
