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"Room was very clean, felt like a very safe area close to the mall, breakfast was lackluster "

"Perfect location and unique hotel with secure off street parking"

"Hotel was clean and staff was friendly. Convenient location for downtown Portland."

"I had two rooms booked and knew check-in was at 4:00 p.m. One room was for my elderly parents, as we were heading back to Portland from Bar Harbor before our flight on Monday. I arrived early, and the woman at the front desk was incredibly polite. She let me know one room was already available and that I was eligible for a late checkout as a member. She also reminded me that breakfast was included in my reservation. She was very professional. After touring the city for several hours, I returned around 3 p.m. to check if my second room was ready. The gentleman at the desk was incredibly rude, snapping at me to remind me that check-in wasn't until 4 p.m. I explained that I was aware and simply checking for availability, which it turned out there was. He proceeded to check me in but failed to mention my late checkout eligibility or breakfast until I brought them up myself. I felt like a burden rather than a customer. As a former business traveler who held platinum status with Starwood Resorts before the Marriott acquisition, I have always enjoyed staying at Westin hotels. This Sunday was not a good experience. I have never felt so uncomfortable checking into a hotel; the front desk agent looked down on my family, which I did not appreciate. To end on a positive note, our breakfast server was kind and lovely. However, my interaction with the front desk staff left such a bad taste in my mouth that I felt compelled to share this feedback."

"Good location"

"Staff was very nice. Room was clean and comfortable. "

"Too bad property change 10 USD per parking spot while the parking itself is on property premises. The breakfast was okay. The room clean. "

"Yes freh breakfest, new bedding, kindbstaff, grate location. Clean, good hospitality! Cary"

"Room was absolutely horrid and filthy, check in was a huge hassle. I own a cleaning company and not once were they professional and tried to even make things right. Not once was I offered a clean room, or something to make up for it. Just a refund and get out, completely unprofessional. I spent the last of our money on this hotel for work just to have to find a new place for us to sleep. I will NEVER stay here again and I would NEVER recommend it to anyone. Hopefully the family checking in got a cleaner room than us? 🙃 These people clearly take 0 pride in their hotel or its guests. I have 1 picture of 11+ hairs in one section of the room. That’s just one picture, they didn’t even bother to try to clean. Disgusting."