하이랜즈, 노스캐롤라이나의 가족 여행 호텔

“Staff was very nice and helpful. Stay was not what I expected for the price. Commode lid was extremely loose, chair cushion was very sticky so, I turned the cushion over to the other side and it was filthy with gobs of hair etc. I had to put a pillowcase on the cushion to sit in the chair. The water valve in the bathroom sink was missing the handle that changes water from hot to cold was missing. Items were reported upon checkout so, hopefully the next guest won’t have those problems.”

“Check in staff was friendly. Assigned room was musty because of a large water stain in ceiling. Moved to a second room which was better. Good clean beds and bathroom. stained or rotten floor trims. Small flies in bedroom and bathroom. Sink inside the room by the bed, not inside the bathroom. Definitely rooms need repair and update. Would only stay in an emergency.”

“I am writing to bring to your attention a concern regarding a recent stay at the Colonial Inn Franklin that I booked through Expedia. This was my second stay at this establishment, with my first stay taking place from May 13–15 and my most recent stay beginning on July 22. During my first stay, I was assigned Room 109. This room is located in a dark back corner of the property, has spotty internet service, and offers limited access to parking. When I checked in on July 22 for my second stay, I...

“Stayed in the cottage room. Really small bathroom. The screened in porch, advertised as an upgrade to this room, and the reason we booked this room, was filthy and filled with hardware and cleaning supplies. Completely cluttered and, dirty and unusable. Breakfast was served and was not good. Eggs and fruit were edible, the rest was not. Overall place was dirty and not worth the roughly $170 we paid to stay there. Wanted to like this place, and thought it would be charming based on the...