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"Great location, clean hotel with breakfast at Tully’s cafe provided. Walkable to the train station and everything."

"Beautiful ocean view from our room and the bathtub captured that view. Very traditional set up for Japanese families and the Onsen was lovely. Being able to sit under a cherry blossom tree in full bloom and look out to the ocean in a hot spring was a true highlight of our trip. Where the property let us down, was that the restaurant was booked out every day and there was no options for vegetarian or any western menu. Luckily there was a full kitchen in our unit so we could cook, however we had to pay ¥400 to borrow cooking facilities which was unusual. The hotel itself is a little tired, wasn’t too clean and much of the property desperately needs updating. My husband and I had a single bed each but our daughter had to sleep on a fold up futon on the tatami mat floor in a room with no ventilation which she didn’t seem to mind. Given the location of property, I think it has a real potential but we wouldn’t stay there again. We would’ve been better in an Airbnb because there was no benefit of being in a hotel apart from the lovely onsen. We noticed that were the only Westerners staying there, so this property clearly only caters for Japanese tourists and not international visitors."

"Great staff, beautiful property"

"Amazing location, property in front of lake. Amazing experience."

"Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area. "

"all was perfect"

"Beautiful resort with great hospitality and amenities. The only critique I have is that, especially for this price, I feel like all guests who request the shuttle service to/from the train station should be offered it. It was very difficult for my husband, baby and I to get to the hotel without it (especially because no taxis/ubers were available) and when we wanted to go to use the shuttle on the way back to the train station, they said it was fully booked. They ended up eventually being able to accommodate us, for which we were incredibly grateful, but there was a lot of extra stress and pleading with the front desk to be able to get that confirmation. This was the only tarnish on an otherwise wonderful, relaxing stay. "

"Very helpful staff"

"Our stay was amazing! Loved the onsen and dinner experience at the Japanese restaurant on site. Also very easy access to Mt Komagatake Ropeway, where we got excellent views to Mt Fuji at the top! "