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"The outside private onsen is really just big enough for one. The rooms are kind of small. Food is very good and drinks are available for all tastes. I am gold vip and was supposed to get a 5600 yen credit that never materialized. The room price included dinner but they listed credit separately. Apparently this is confusing English translation. I eventually got that the room prices include 5600 yen dinner. Not credit. They should probably clean up the deception in the promotion. Just put bundle price. Otherwise nice hotel and spa. "

"Lovely large room with big balcony overlooking the river. Staff very friendly, helpful and the food was excellent."

"Small rooms, decent buffet, beautiful views "

"This is a fantastic hotel with so much history. The staff were so lovely and accommodating and the facilities with the onsen, the garden, the bar, the lounge- everything is so lovely. They even upgraded our room view which was very nice. The only odd thing was a particular waitress that were serving us in the Japanese restaurant and also in the breakfast hall the next day. She was insistent on us buying a sake pairing when we didn’t want to. For the breakfast she also insisted we buy the breakfast package even though we had already ordered something else. I also found it odd that she gave us the bill before we had finished eating and she seemed to forget about our breakfast for 40 minutes. Other than that, it was absolutely amazing. The rest of the staff were incredibly accommodating and professional. "

"Close to Gora station. We stayed in the Condo, so it was a separate building to go to the Onsen & lobby/lounge area. We enjoyed evening snack and sweets. We couldn't change the room temperature and asked for help from the hotel and came to find out the temperature couldn't be changed so the room was too warm to sleep comfortably. Over all, we enjoyed our stay."

"No view as displayed in the picture and the breakfast was just average."

"Language can be a bit of a problem but the hotel and spa are really great. The spa is clean, the sauna rooms in the spa area are great. The hotel has upper floors that include time in the private hot tub if you are not ready for the public hot tubs yet. Views of the harbor are really nice."

"Beautiful hotel. Lovely staff. Wonderful onsen experience."

"A really unique hotel with a gorgeous view of the lake! We enjoyed the grounds, architecture, and an amazing breakfast and tea at the restaurants on the property. A special and convenient location in this area."