"The property is clean & the staff is friendly. Every employee greeted us whenever we encountered them throughout the property. The beach & pool are nice, but there aren’t many other amenities. I would have appreciated an adults-only pool, as there were a lot of children & it was difficult to really relax by the pool. Our room was clean, but the bed was not comfortable. We also had several maintenance issues during our stay. On day one, our door would not stay locked; on day two, the toilet wouldn’t flush. On day three, the A/C stopped working & we had to sleep in the room next door until it could be repaired the next morning. I did appreciate how quickly the staff addressed the issues.
The hotel is at the quieter end of the beachfront, which was a positive for us. It’s roughly a 20–30 minute walk to many of the restaurants & shops in town. I would have liked 24-hour coffee & tea service in the lobby. There is a Keurig-type coffee maker in the room, but nothing for making tea and only tap water available.
My biggest issue was on day three, when the National Weather Service issued a tornado warning. I called the front desk to ask where guests should go for safe shelter. I was transferred around, & the last person I spoke with responded, “It’s not even raining!”Regardless of the weather outside at that moment, hotel staff should know the emergency procedures.
Overall, we had a nice trip & Cape May itself was enjoyable to experience but for us it was a one and done destination."
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