Kailua-Kona, Hawaii hotel rooms at the Castle

"Location was convenient. Staff were really rude, property needs to be updated. Elevator broke numerous times. "

"Great location. Lacks amenities but that did not bother us. Walking distance to almost everything. Yoga was awesome. Staff was friendly. I would stay here again."

"Nice property, our go to anytime we stay on the Big Island. It's in a great location near Kona, the airport, and a lot of activities. There are a lot of things to do at the property as well, including a pool, volleyball courts, grills, etc. The room is very spacious. It has a full sized kitchen, washer/dryer, dining room, and living room. It also has nice sized rooms and bathrooms."

"Beautiful location, easy walk and drive to multiple good bars and restaurants. Private beach was so convenient and I loved having the laundry service. "

"We had a wonderful time at the Big Island Retreat! It is for an adult who is seeking some chill time, tucked away in the trees, birds to watch, and feel the ocean breeze. Recommend for people who are okay without AC (went in March and wind was enough to keep us cool and sleep well), who are okay with quiet hours (I loved them because the sound does carry which makes ocean hearing good), and who want to spend most of their time outside or off exploring. This was perfect for our needs because we had plans to go and explore everyday and then come back just to sleep. We enjoyed not being on a big expensive resort and felt more naturally placed in the area. Our room had a bathroom, a sink, a mini fridge, a coffee pot, and dishes. There is a communal grill and larger fridge with a communal dining table. Washer and dryer available in the main public space. The public space has an open air roofed garden which is quite beautiful. We saw lots of birdies and geckos. "

"We had vacation plans change as storms on the island and at home changed our travel. IHG was available at very reasonable room rates. We were warmly welcomed and had great interactions with all staff members from the front desk to cleaners. The breakfast was good with nice options. The pool was refreshing and the hot tub was excellent! Our room was quiet, comfortable and clean. It was a very good stay—especially given the circumstances!"

"The front desk overcharged me when checking out and was super rude when sorting it out. I confirmed every single expense and credit one by one, did the exact calculation right in front of the lady, and the lady kept saying my calculation was wrong. Finally, someone else came to help and sorted it out. NO APOLOGIES at all the entire process. She made me feel it was my mistake not theirs. Front desk assistant should at least graduate from elementary school to do simple math. The elevator close to parking lot was very stinky. Room was with carpet so smelt wet during rainy weather. Will never come back again to this property! So disappointing."

"Nice amenities "

"Beautiful ocean view room, but no AC, kitchen sink or tv despite being given kitchen towels & dish soap. Tarnished silverware in drawer to use…ew! TV for storm information would’ve been useful. AC would have made room more comfortable due to storm/rain making it impossible to leave windows open plus safety in sleeping leaving ground floor windows open & slider unsecure if left open. Roof tore off by storm during our stay. Had to evacuate but given no assistance in securing new accommodation nor a refund yet for our prepaid stay! "