Gorgeous location! If you’re looking for a quiet little gem, away from the noise & chaos of Waikiki, look no further. The tropical location took my breath away. This resort is tucked away on a dead end road in a quiet little neighborhood directly on Kaneohe Bay with breathtaking views of the Koloa Mountains & Bay. The grounds are absolutely stunning!
The only negative thing I have to say was the housekeeping. They only clean on Wednesdays, & you must put in a request 24-hours in advance. And although we did that, our room was not cleaned. No biggie, we rescheduled it for the following day. However, it appeared they only swapped out the towels, made the bed & took out the trash. That was it. There was still sand all over the floors & dirty towels in the shower.
I did go & talk to the front desk, again, and was told they would be refunding our $38/day resort fees. However, on the day of our departure we received a $300 charge to our credit card. Which required yet another visit to the front desk. As I write this review, the $300 pending charge finally fell off our credit card today.
I highly suggest doing your research of the area if you’re planning on staying. Although there are plenty of restaurants, stores & activities in the area, you will need a rental car as there is nothing within walking distance.
Overall, the rooms just need a REALLY deep cleaning, including the corners of every room & baseboards. But none of these things would deter us from staying again.