8/10 - 좋아요
Breonna Teresa
단체 여행, 아이를 동반한 가족 여행
2024년 3월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This resort is huge, you have access to three resorts in one. So you need to take buses around or walk a fair bit as it’s easy to get lost at first.
Service was hit or miss. We had someone with severe allergies. Most restaurants will walk you through what you can and can’t eat. However we had bad service at the Thai restaurant as the server wouldn’t even listen to us or allow us to order for our kids off the adult menu. And a couple other similar situations at other restaurants.
But they made up for that with the impeccable medical service. My son got really sick so we called the doctor In the middle of the night. She came right away. Helped with insurance and then sent him to the hospital. A few hours later upon arrival back there was a employee waiting to check in on my son, and three more calls throughout the day from the front desk checking in on his health.
Overall the resort is nice! The white sands is a little out dated and needs some maintenance then other resorts are very nice. Great experience for kids and families.
Breonna Teresa
2024년 3월에 7박 숙박함