“This was a very disappointing start to our trip.
Several weeks before arrival, I called the hotel to request connecting rooms, as my children were going to sleep in one room. I emphasized how important this was so I could easily access them. I was assured notes were added and even confirmed with a manager. At check-in, Ana assisted us. When I mentioned the connecting rooms, she repeatedly said we had two rooms, without acknowledging the request and showed little interest in helping. I also asked...
“This was a very disappointing start to our trip.
Several weeks before arrival, I called the hotel to request connecting rooms, as my children were going to sleep in one room. I emphasized how important this was so I could easily access them. I was assured notes were added and even confirmed with a manager. At check-in, Ana assisted us. When I mentioned the connecting rooms, she repeatedly said we had two rooms, without acknowledging the request and showed little interest in helping. I also asked...
Bahareh