Kojohama Onsen, Shiraoi hotel rooms at the Independent

"Very detail matters. This onsen facility cares a lot of detail. Staff are kind and well trained. My wife and I can see very detail “Omotenashi” in room, restaurant, onsen and staff service. It was really impressive. If we will stop by Hokkaido again, we want to stay again and see if there will be any small improvement (Kaizen) there. "

"As a North American traveler, you need to make sure you select a western room that has a shower. Some of the rooms do not have a shower and you need to use the baths. This is a problem if you have a morning flight as the bath not open early enough. It is also a problem if you think you can shower in your own room."

"Excellent service, high quality food, onsen was amazing."

"Great traditional ryokan with Hot Springs Onsen."

"It was perfection from beginning to end"

"한국인 여행자가 잘 오지 않는 온천호텔로 시설이 최고. 호텔 앞 산책로 족욕장이 뜨거워서 발을 넣기 어려운 정도라 좋았음 ^^"

"온천 좋고, 깨끗합니다."

"This hotel is my new favorite hotel. It is understated yet manage to wow me in every aspect. The staff are extra nice. Omi san who practically does the front desk and interpreter went above and beyond to help. He was patient yet thorough. We will definitely return. "

"Spacious room. Staff service was excellent. The onsen is awesome. Good location for the thermal park. "