La Fortuna Vacations from ₩1,298,877

The room overlooked the beach. We were given two queen beds instead of a booked King bed. The curtains were hanging off the rail. The cleaner did not take away used towels, replenish toilet rolls, replenish empty shampoo or body wash. The whole room needed a paint refurbish. Indoor and out. Adult pool was great. Great pool staff, and very clean. Beach view was great. This quite frankly along with the butler service made the vacation. But not everyone can afford to upgrade. Staff friendly some more than others. Adult only pool staff awesome, some restaurant staff more than others gave excellent customer service. Little things that matter for example, bringing a saucer for a cup, topping up tea and coffee without being asked, use of side plates. The butler service was amazing (Altitude only) very customer service orientated. Very attentive to needs and willing to give advice plus make themself available in times of uncertainty or need. Very impressed with that service.

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I

The Altitude tower had an amazing view of the ocean! The room was spacious and comfortable and nicely appointed. It would have been nice to have a proper table and chairs to eat at when ordering room service. We loved the à la carte breakfast service at the Grill and the staff there was excellent. The breakfast buffet was not as clean, food was not as good and not the same offerings, and service was not as attentive. For dinner Risotto had delicious Italian food, Hacienda Del Mortero had delicious tacos and the Grill was great too. Portions are small but we liked this as we could try a variety of dishes without wasting food. Ayami was our least favourite restaurant as the Asian food is not authentic but the fish was very fresh. The dinner buffet was mediocre with limited offerings. The Surfos bar was great. We enjoyed the hotdog and hamburger stand by the pool! Sky lounge was nice and usually quiet. The main pool was really nice with a great view of the beach. We were mostly in the adult pool where the swim up bar was located but it needed some work as some tiles were missing and it often seemed scummy with sunscreen. There was a lack of loungers available poolside and some were a bit broken. Would be nice to have more umbrellas and loungers on the beach. You cannot swim at the beach - surf is very rough. Black flag everyday. Beach is gorgeous for walking. Overall a nice resort. A little tired in some areas in need of renovation and a bit understaffed in the restaurants.

The pools were amazing. Unfortunately the staff was not great, the people who give the towels were rude, would say we never gave them or cards and our room numbers weren’t on the list. But you can’t get a towel with giving them the card so wouldn’t make sense for us to have towels . The house keepers cleaned our room while we were out on an excursion and left the door to our room open! And of course, our towel cards we had left on the counter in the same exact spot as we always do , were missing.