"Room was dated but clean. Beach front room with a great view. We stayed at this property many times when it was Barcelo and we were worried about the changes.
Great: The location, the infinity pool, the staff!! Shout out to Oscar in guest services who went above and beyond in compensating us after a bad experience in the Italian restaurant. Luis at the pool service--so happy to see that he remained there after Barcelo left. He's awesome!! The grounds are lovely and very well maintained. Dorthea with the fresh omelets at breakfast. The made-to-order sushi rolls at the buffet (don't remember the chefs name). Jesus at entry way-helped with bags and transportation.
Not so great-- The cabanas that sit all around the infinity pool for members. They weren't used hardly at all and they take up so much space around the pool. Cabanas should not be in front of the infinity pool, blocking the view of the ocean. The pool does need fixed, lots of tiles crumbling on the sides. I understand that they are renovating the property so I assume this will be addressed at some point.
The food-- you can always find something to eat at the buffet but it's very hit and miss. The hot food is actually cold sometimes.
The bad-- THE BIRDS! Please do something about the birds!! Aggressive seagulls, pigeons, and many small birds are all over the snack bar area. Seagulls lining the edge of the pool and pooping all over it. I know there are several ways to deter birds--PLEASE invest in some."