Find hotels in Lake Pocotopaug, East Hampton

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"Great place great value"

"Everything was great"

"Parking is easy and convenient. Attached via an elevator. The room was clean. Lots of options for food in the downtown area. The staff was very friendly and offered us cookies on check in and check out. "

"Staff was attentive and professional. Will go back again "

"The most peaceful mothers day weekend ever"

"Lady (hardly) at the front desk was sullen, disengaged and clearly not at all suited to working in the service industry. My room had no TV remote so I picked up the sheet with the various comtact numbers on it only to discover my room also had no phone. I called reception from my cell and after 3 or 4 hangups reception suggested i go back to the front desk and get another remote. Did this and lo and behold that didnt work either. I packed up my stuff, went to reception to ask for a different room, but before i could i got to hear another guest complaining that the refridgerator in her room didnt work. My new room came with working remote, phone and refridgerator, but the heat was not working! By this time I was too tired to complain so this went unreported."

"It was ok for a quick stay but it smelled old and some of the guests look sketchy"

"Very clean, friendly staff. Quiet"