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레오나르도 호텔 리버풀 여행 후기

4 out of 5
레오나르도 호텔 리버풀

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1301개 이용 후기 중 645개" "
평점 8 - 좋아요. 1301개 이용 후기 중 385개" "
평점 6 - 괜찮아요. 1301개 이용 후기 중 158개" "
평점 4 - 별로예요. 1301개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 1301개 이용 후기 중 37개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing was to much trouble, very enjoyable stay
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Abi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We chose this hotel due to its excellent location and having stayed at Leonardo hotels before, we knew what to expect. The hotel is clean and modern, the staff are very friendly. The only disappointment was the breakfast, most of the food items were cold and a new toaster needs to be invested in. However, that’s being extremely picky and it didn’t at all detract from a lovely nights stay. We would absolutely choose this hotel again
2024년 5월에 1박 숙박함

4/10 - 별로예요

anna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very basic for 4 star, requires improvement . Dirty, shabby, staff not welcoming. Not 4 star material. No fridge no wardrobe, no water, no biscuits. Toiletries of poor quality, no shower caps. Travelodge would be better choice. Outside area full of cigarette ends, our room key wasn’t working. Would not recommend
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jeannine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location for visiting nearby museums. And walked to the Mannanon ferry ticket office. Open only while ferry is loading.
2024년 5월에 2박 숙박함

8/10 - 좋아요

brendon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great servcie and helpful
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación en Royal Albert Dock así como un excelente trato del personal de recepción , muy amables y atentos.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Paul 님, Staffordshire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Mrs Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
No parking at hotel but parking nearby which was not well sign posted but secure and reasonably priced multistorey car park
2024년 5월에 2박 숙박함

8/10 - 좋아요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location for a family trip, receptionist was brilliant and checked us in when we arrived to drop off our bags ar 11am which was a bonus. Everything very clean, only negative was the rooms were very basic, bathrooms in particular were similar to a more budget chain. But for what we wanted it was great
2024년 5월에 1박 숙박함

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Easy access to city centre and Albert Dock.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mathew

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay walking distance to most areas
2024년 4월에 1박 숙박함

8/10 - 좋아요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is adequate. Rooms average
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

david

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the excellent staff. nothing i didntlike
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Annette

가족 여행
좋아요: 청결 상태
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
2024년 4월에 2박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 4월 14일
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 - 괜찮아요

Jennifer

2024년 4월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 4월 14일
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 - 좋아요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
2024년 3월에 3박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 4월 9일
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 - 괜찮아요

Carl

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
2024년 4월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 4월 14일
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Early check-in was good jack was a pleasant young man
2024년 3월에 4박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 4월 2일
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

10/10 - 훌륭해요

LAI MAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convince and nice hotel
2024년 3월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 31일
Thanks for the 5/5 review

8/10 - 좋아요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
2024년 3월에 3박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 4월 14일
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 - 훌륭해요

Carter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location- wonderful room.
2024년 3월에 2박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 26일
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
2024년 3월에 3박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 4월 14일
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 - 별로예요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
2024년 3월에 2박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 21일
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 - 좋아요

Dian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 21일
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 - 괜찮아요

Seema

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
2024년 3월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 11일
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

10/10 - 훌륭해요

elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super spot
great hotel and location. I would book again.
2024년 2월에 3박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 27일
Dear Elaine,Thank you for taking the time to submit a review about your recent stay with us!Im happy to hear you enjoyed the central location of the hotel and the surrounding areas.We hope to welcome you back soon

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 1일
Dear leeThank you for taking the time to leave us a review.We're glad to see you enjoyed you're stay with us and we hope to welcome you back soon!

8/10 - 좋아요

Dipti

2024년 2월에 2박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 21일
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 - 별로예요

Nicola

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 27일
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards

8/10 - 좋아요

James

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 1일
Dear JamesThank you for taking the time to leave us a review.We're glad to see you enjoyed you're stay with us and we hope to welcome you back soon!

4/10 - 별로예요

Pauline

2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 11일
Thank you for leaving us a review

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 - 훌륭해요

Hilary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay, great location.
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Dear Hilary,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Dear Thomas,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 - 훌륭해요

Erin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time. Thank you
2024년 2월에 2박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Dear Michael,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 - 훌륭해요

Rachel

2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 3월 21일
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 - 좋아요

Clare

2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 24일
Dear Clare,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 - 훌륭해요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, friendly staff, good rooms
We had two rooms for a night & the location of the hotel is perfect right on Albert Docks & our room had a view for the Liver building & Albert Docks. The staff were friendly & efficient, the hotel & rooms very pleasant, will definitely be back
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 15일
Thanks for submitting a review.

8/10 - 좋아요

Katrina

가족 여행
Warm and clean close to Albert Dock
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 15일
Thanks for submitting a review.

8/10 - 좋아요

Iorwerth

2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 15일
Thanks for submitting a review.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 15일
Thanks for submitting a review.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 12일
Thanks for leaving us a review

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: The Leonardo Hotel Liverpool 님, 2024년 2월 10일
Thank you for taking the time to leave us a review, we appreciate the feedback!