로비

힐튼 런던 켄싱턴 여행 후기

4 out of 5
힐튼 런던 켄싱턴
179-199 Holland Park Avenue, London, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 313개" "
평점 8 - 좋아요. 1008개 이용 후기 중 374개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 173개" "
평점 4 - 별로예요. 1008개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 52개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
When someone use a water in adjacent room, I could hear loud noise, and that sound work me up at the middle of night.
2022년 10월에 6박 숙박함
답변 제공: Hilton London Kensington 님, 2022년 10월 24일
We are very sorry for the inconvenience caused during your stay. Please do not hesitate to let any team member for any help any time during your stay nest time you visit us again, and we can happily assist you to find the best resolution.

10/10 - 훌륭해요

TAESOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 좋앗어요.
매우 좋앗어요.
2019년 10월에 4박 숙박함
답변 제공: Team Kensington 님, 2019년 11월 19일
TAESOO, Thank you for your recent stay and for taking the time to share your experience with us. Your review has been shared with the team here. Kind Regards Team Kensington

10/10 - 훌륭해요

SUKMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Team Kensington 님, 2019년 7월 8일
SUKMIN, thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

8/10 - 좋아요

Mijo

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
좋았어요
편안하게 잘 쉬었습니다. 근처에 웨스트필드있어서 위치적으로 좋네요!
2019년 5월에 1박 숙박함
답변 제공: Team Kensington 님, 2019년 6월 11일
Mijo, Thank you for your recent stay and for taking the time to share your experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 만족도 높은 숙소
한적하고 매우 큰 쇼핑몰이 가까이있고 시내중심에서는 조금 떨어져있지만 지하철역이 매우가까워 이동이 편리했습니다. 시설도 조금 오래되긴 했지만 괜찮았고 서비스도 좋았어요. 청소만 좀더 깔끔했으면 더 좋았을것 같습니다.
2019년 5월에 3박 숙박함
답변 제공: Team Kensington 님, 2019년 6월 11일
Thank you for your recent stay and for taking the time to share your experience with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
힐튼 런던 켄싱턴
추천합니다~
2019년 5월에 3박 숙박함
답변 제공: Team Kensington 님, 2019년 6월 18일
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

10/10 - 훌륭해요

miyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았던 영국여행을 더 빛내준 힐튼호텔
런던시내와 가까워서 교통 접근성이 너무 좋았습니다. 또한 아침 조식이 훌륭했고, 방 가격에 비해서 방크기와 침대사이즈 등이 크고 기대이상으로 좋았습니다. 체크아웃 이후에도 짐을 친절히 맡아주고, 아픈데 비상약 챙겨주는 센스까지 만족스러웠습니다. 이래서 힐튼호텔인가 싶을 정도로 모든 면이 마음에 들었기에 다음에 또 이용하고 싶습니다. 영국의 6일간 일정을 마지막으로 좋은 기억으로 빛내준 힐튼호텔입니다.
2019년 5월에 1박 숙박함
답변 제공: Team Kensington 님, 2019년 6월 18일
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

8/10 - 좋아요

Rae Kyung

2019년 3월에 3박 숙박함
답변 제공: Team Kensington 님, 2019년 4월 23일
Rae Kyung, Thank you for your recent stay and for taking the time to share your experience with us.

4/10 - 별로예요

SEUNGWOO

노후된 룸 컨디션과 화장실
노후된 룸 컨디션과 화장실
2019년 3월에 7박 숙박함
답변 제공: Team Kensington 님, 2019년 3월 22일
SEUNGWOO, Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족 특히 아침식사가 좋음 방청소는 안되어있느날이 있었음 확인필요
2018년 10월에 3박 숙박함
답변 제공: GERFOSTER 님, 2018년 11월 13일
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations

8/10 - 좋아요

Jum sook

별로예요: 청결 상태
가격대비 추천 ~~!!
교통은 좋아요. 쉐버드부쉬 스테이션에서 가까워요.옥 써 가는 버스도 호텔앞에 바로있고 아침식사 특히 좋아요 청소는 별루 ㅠ ㅠ
2018년 10월에 6박 숙박함
답변 제공: gfoster 님, 2018년 11월 6일
Jum sook, thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations

6/10 - 괜찮아요

Perumal

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms are small No air condition Both room conditions are very poor Toilettes are not working Tottally rooms are poor conditions
2024년 3월에 4박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 3월 25일
Good Day, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

10/10 - 훌륭해요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was ideal for accessing the underground in a short walking distance. The hotel staff were friendly. The room was clean, bed very comfortable. The only downside was the bathroom. Very small and the showers water pressure was lacking and the shower head and hose suffered from leaking water.
2024년 3월에 2박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 3월 25일
Good Day Ruth, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

6/10 - 괜찮아요

Dillon 님, Swindon

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel room was tired in need of renovation we stayed in room 1110. There was no shower gel but instead we had two shampoos and an empty bottle of conditioner in the shower. The water was running all night in the toilet which meant we were kept awake all night and the lid of the cistern had a big crack in it. Next to the fire detector the was a panel of wires with no cover which is dangerous we reported it and spoke to the duty manager and the maintenance team came and added a cover but surely this should have been noticed before any one stayed in the room. There desk chair also in the room has seen better days and needs replacing. Happy to share the photos and videos that we have. The stay easy value for money due to the room
2024년 3월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 3월 20일
Hello Dillon,Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스
Communal areas are nice, great having a car park. Our room was very dated with the smallest shower room in the world!
2024년 3월에 1박 숙박함
답변 제공: James Woodman - Director of Operations 님, 2024년 3월 12일
Dear Sally, Thank you for your review and we are thrilled that you had a great time with us. We will take on board your feedback with regards to the shower.We look forward to welcoming you back to the hotel soon!James WoodmanDirector of Operations

10/10 - 훌륭해요

Gift

2024년 3월에 2박 숙박함
답변 제공: Pmahon 님, 2024년 3월 7일
Thank you for your staying with us and your 5 star rating. We hope to welcome you back soon. Kind Regards Patricia Mahon, General Manager

8/10 - 좋아요

Amanda 님, Basingstoke, Hampshire

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Highly recommended
2024년 3월에 1박 숙박함
답변 제공: Pmahon 님, 2024년 3월 7일
AmandaThank you staying with us and posting your rating. We look forward to taking care of you on future trips.Kind RegardsPatricia MahonGeneral Manager

6/10 - 괜찮아요

So Chai

가족 여행
在 2 樓的(浴室)熱水爐沒有熱水。最後更換上 3 樓住。因為,在 2 樓已換過第二間都是沒有熱水。
2024년 2월에 4박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 3월 4일
Good Day, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

6/10 - 괜찮아요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall an entirely outdated hotel. Bathtubs were so unusually deep it was unsafe and difficult getting in and out. I almost fell a few comes.
2024년 2월에 6박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 26일
Hi Leslie, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

10/10 - 훌륭해요

Kirsty

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it here. It was a great location to be in.
2024년 2월에 3박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 26일
Thank you so much Kirsty for sharing we enjoy having you and hope to continue welcoming you back with us in the not so distant future. Team Kensington

6/10 - 괜찮아요

Monia

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bed wasn’t comfortable and squeaky
2024년 2월에 2박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 26일
Good Day Monia, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

10/10 - 훌륭해요

Abass

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
*
2024년 2월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 20일
Good Day, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future. Team Kensington

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff ,the bed was perhaps the most comfortable ive slept in , in my many hotel stays. The breakfast spread was aslo excellent.
2024년 2월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 20일
Hello Anthony, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future. Team Kensington

10/10 - 훌륭해요

Tharshiney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely stay, welcoming staff! Can’t complain :)
2024년 2월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 19일
Good day, Thank you for taking the time to leave us a review we are pleased to see that we were able to meet your expectations here at Hilton London Kensington and hope to welcome you again in the not so distant future. Team Kensington

4/10 - 별로예요

Veronica

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 20일
Hello Veronica, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

10/10 - 훌륭해요

Donna

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heat in room was hard to control. otherwise, all great.
2024년 2월에 5박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 12일
Hello Donna, Thank you for taking the time to leave us a review, we appreciate you spending time here with us a Hilton London Kensington. Every guest comment will be used as we work on improving our guest service and making sure of guest is left with the most amazing experiences. It's our hope to welcome you back with us in the not so distant future.

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location for the Westfield shopping centre and overground and underground trains also good restaurants walking distance
2024년 1월에 10박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 8일
Hello Paul, Thank you for taking the time to leave us a review we appreciate the fact that our location was able to meet your needs during your stay. It's our hope to be able to welcome you back in the not so distant future. Team Kensington

10/10 - 훌륭해요

Melody

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The welcome was excellent right from the door!!! The rooms were super clean and nice. Awesome and delicious breakfast!!! Great housekeeping staff!!! I recommend this hotel to anyone!!!
2024년 1월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 5일
Hello Melody, Thank you for taking the time to leave us a review we are pleased to see you were able to enjoyed your stay here with us at Kensington. Its an amazing feeling to exceed the expectations of our guest on every stay and it's our hope to welcome you here again in the not so distant future. Kind Regards Team Kensington

8/10 - 좋아요

Gloria M 님, Powder Springs

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was my second stay with Hilton Kensington and it was just as lovely this time. The staff really goes above and beyond for the guest. Kudos to them. The location is within easy walking distance for shopping and restaurants. On the flip side, the hotel could use a makeover.
2023년 11월에 10박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 5일
Hello Gloria, Its always a pleasure to see our returning guest come back to us and enjoy their stay all over again. We are thankful to know we were able to exceed your expectations and it is our greatest hope to continue to do so in the near future. Kind Regards

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked 2 nights for me and my friend to stay at to attend a concert nearby. The twin room was very spacious and modern for quite a low price than expected (compared to other hotels) and overall we had a comfortable stay. Staff were friendly and offered 2 complimentary drinks at the bar. Luckily the concert venue was a 10 minute walk away, and the underground station 5 minutes so we could easily catch the tube to travel around London. The best part? Finding out we were staying on the same floor as our favourite idols whose concert we were attending!!! Definitely would book again next time.
2024년 1월에 2박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 5일
Hi Laura, I do remember the joy on your faces during check out when you told us how happy you were to stay in the same hotel as your favorite idols. How amazing is that !! We are glad that you enjoyed your time with us and was able to leave a review expressing that. It's our hope to continue giving you memories of a lifetime and we hope to welcome you back in the not so distant future. Kind Regards

6/10 - 괜찮아요

Khalilah

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Loved the area and the Hotel was nice, room was okay but cleaning service kept forgetting to leave towels and wash towels. But front desk was very helpful
2024년 1월에 3박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 2월 1일
Hello Khalilah, Thank you for taking the time to leave us a review we are pleased to see that you have enjoyed your stay with us here at Hilton London Kensington. Your feedback will help as we continue to work on improving our guest service. It's our hope to welcome you back here with us in the not so distant future. Team Kensington

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at the Hilton would definitely stay again.
2024년 1월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 29일
Hello Sarah, Thank you taking the time to leave us a review we are pleased to see that you enjoy your stay here with us and hope to be able to welcome you back in the not so distant future. Team Kensington

2/10 - 너무 별로예요

Ali 님, London

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was incredibly shocked when I checked in and entered the room. Small and dingy! Very dated and old room - not what I was expecting at Hilton in Kensington. Probably the worst room I’ve stayed in and would rate premier inn rooms luxury in contrast. Found it so appalling that checked out after an Hour and went to a different hotel.
2024년 1월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 22일
Hello Ali, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

10/10 - 훌륭해요

Will

2024년 1월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 22일
Hello Will,Thank you taking the time out of your day to leave us a review we are happy to hear that you enjoyed most of your stay at Kensington. More than anything we hope to continue improving on our guest services in order to better assist you. Its our hope to welcome you back in the not so distant future. Team Kensington

10/10 - 훌륭해요

Alistair

2024년 1월에 2박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 22일
Hello Alistair, Thank you for taking the time to leave us a review we are happy to hear you enjoyed your stay with us here at Hilton London Kensington. We hope to be able to welcome you back in the not so distant future. Team Kensington

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff and clean rooms excellent breakfast.
2024년 1월에 3박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 19일
Hello Adrian, Thank you for leaving us a review and highlighting all the good in regards to your stay. We hope to welcome you back in the not so distant future. Team Kensington

6/10 - 괜찮아요

Cynthia

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 19일
Hello Cynthia, Thank you for taking the time to leave us a review we are happy to hear you enjoying your stay with us and would love to welcome you back in the not so distant future. Team Kensington

2/10 - 너무 별로예요

sanjiv

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 19일
Hello Sanjiv, Thank for taking the time to leave us a review we are sorry to hear at this time we were unable to exceed your expectation we hope to be able to welcome you back in the not so distant future. Team Kensington

8/10 - 좋아요

Deborah

Great area for visiting Local attractions
2023년 11월에 1박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 19일
Good Day, Thank you for letting us know that you enjoyed your stay with us here at Kensington we hope to continue improving our service and welcoming you back in the not so distant future. Team Kensington

2/10 - 너무 별로예요

Omayma

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
unfortunately we had a really bad experience in this hotel the first day. the room door couldn’t be opened after I have left the room for 30 min for the first time. I didn’t appreciate the way the staff has managed the situation. instead of being optimistic and try to find a solution, they were telling me that someone may have entered the room in which my passport and all my personal belongings were in there. at the end, it was just the keys battery system that was uncharged. however, really not professional
2023년 12월에 3박 숙박함
답변 제공: p 님, 2024년 1월 9일
OmaymaThank you for your review and I am so sorry that we have let you down on this occasion and we have reviewed your comments with our team. I do hope that we will have an opportunity to welcome you back.Do let me know when you have next booked a stay so we can ensure you are well looked after.Kind RegardsPatricia MahonGeneral Manager

10/10 - 훌륭해요

Massimo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: P 님, 2024년 1월 9일
MassimoThank you for your 10/10 rating which we were delighted to receive. We hope to take care of you on future trips.Kind RegardsTeam Kensington

4/10 - 별로예요

Tiffany

가족 여행
The property is very outdated and looks nothing like the pictures that are posted online. The room was extremely hot and the bed was uncomfortable (felt like I was sleeping on my dorm bed back on college). The front desk staff is amazing. The bar area employees were hit or miss depending on what day/time you were there.
2023년 12월에 4박 숙박함
답변 제공: p 님, 2024년 1월 9일
TiffanyThank you for posting your review. I am sorry that you were disappointed your stay. We will address the points you have raised. Please do let us know when you have next reserved a room so that we can ensure you are well looked after.Kind RegardsTeam Kensington

6/10 - 괜찮아요

Julian

2023년 12월에 1박 숙박함
답변 제공: p 님, 2024년 1월 9일
JulianThank you rating, it is very much appreciated. We hope to welcome you back soon.Kind RegardsTeam Kensington

4/10 - 별로예요

kadir hakan

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: P 님, 2024년 1월 9일
KadirThank you for taking the time to post your rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

10/10 - 훌륭해요

paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: p 님, 2024년 1월 9일
PaulThank you, delighted with your 10/10 rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

10/10 - 훌륭해요

Kesya

2023년 12월에 3박 숙박함
답변 제공: Kathian Rigobert 님, 2024년 1월 19일
Good day, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future.

6/10 - 괜찮아요

Ian

가족 여행
Location, location, location … nothing else.
Hard beds. Broken toilet seat. Old fashioned bathroom. Only positive is the location.
2023년 12월에 2박 숙박함
답변 제공: p 님, 2024년 1월 9일
Thank you for posting your review. I am sorry that you were disappointed your stay. Please do let us know when you have next reserved a room so that we can ensure you are well looked after.Kind RegardsTeam Kensington

8/10 - 좋아요

Hong Seong Alvin 님, Singapore

좋아요: 청결 상태, 직원 및 서비스
Great location and convenience for transportation and shopping but rooms and amenities are showing its age.
2023년 12월에 2박 숙박함
답변 제공: p 님, 2024년 1월 9일
Thank you for your review and for staying with us, it is great to read that overall you enjoyed your stay. We appreciate your comments on the room and we do have an ongoing program in place.We look forward to welcome you back in the future.Kind RegardsTeam Kensington

8/10 - 좋아요

Hong Seong Alvin 님, Singapore

2023년 12월에 1박 숙박함
답변 제공: p 님, 2024년 1월 9일
Thank you your rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

4/10 - 별로예요

Gareth

2023년 12월에 3박 숙박함
답변 제공: P 님, 2024년 1월 9일
GarethThank you for your rating, do let us know when you have next reserved a room so we can ensure you are well looked after.Kind RegardsTeam Kensington