unfortunately we had a really bad experience in this hotel the first day.
the room door couldn’t be opened after I have left the room for 30 min for the first time. I didn’t appreciate the way the staff has managed the situation. instead of being optimistic and try to find a solution, they were telling me that someone may have entered the room in which my passport and all my personal belongings were in there.
at the end, it was just the keys battery system that was uncharged. however, really not professional