The first night I got there I was met by a lovely receptionist who told me i had been upgraded to a bed in a female dormitory when I had booked a bed in a mixed dormitory. They had also thrown breakfast in. The dorm is pretty much as the pictures shown, 9 beds in three sets of 3-high bunks in a small space. There are 4 floors but the kitchen is very small with only a 4 ring hob, a fridge and a microwave. When we first went in I opened the fridge door and was upset to find there was no space but the receptionist made me some that was just big enough to take my cool bag full of food so stuff getting misplaced wasn't an issue for me. I was quite shaken by the attitude of one of the other male staff, who just said dead pan, 'there's no space', no smile, no apology or anything. Later when I asked him a question behind the reception desk he was the same. I found it a bit difficult to relax, there were cameras everywhere, the kitchen was only open between 7 am and 11.30 pm and we were not allowed to take food and drink into the bedrooms. Having said all that, it could have been much worse and for the price it wasn't too bad. 9 people in one small dorm, very good for developing empathy and patience if you are used to your own space as I am.