테라스/파티오

더 파일럿 여행 후기

3.5 out of 5
더 파일럿
68 River Way, London, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 411개 이용 후기 중 263개" "
평점 8 - 좋아요. 411개 이용 후기 중 105개" "
평점 6 - 괜찮아요. 411개 이용 후기 중 28개" "
평점 4 - 별로예요. 411개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 411개 이용 후기 중 4개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 편의 시설/서비스
Staff and property excellent juxtaposition of the Pilot and surrounding area strange at first but one soon gets use to it.
2024년 3월에 2박 숙박함
답변 제공: Harry 님, 2024년 3월 27일
Good Evening Gary,Thank you for your great review, it is great to hear you you enjoyed your time with us, I will pass the positive feedback to the team.We hope to see you again.Many thanks

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here when visiting the O2 for C2C. What a fabulous location, friendly staff, nice (compact) double room. Great breakfast, free parking. Even better it is literally a 5-10 minute walk from the O2 arena - more if you were drinking :-)
2024년 3월에 1박 숙박함
답변 제공: Lamarr 님, 2024년 3월 16일
Good afternoon Ryan Thank you for your amazing review I am glad to hear you enjoyed your overall experience and we look forward to having you stay with us again.Kind regards Lamarr

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed so I could attend a Lucinda Williams concert of the Indigo theatre at the O2. I am disabled due to multiple sclerosis but it was all good.
2024년 2월에 1박 숙박함
답변 제공: Lamarr 님, 2024년 3월 5일
Good afternoon John Thank you for your great review. We are a glad to hear you enjoyed your experience with us and we look forward to having you stay with us again. If do decide to stay with us again if you would please let one our team know of your condition so we can make your stay more accommodating Kind regards Lamarr

10/10 - 훌륭해요

ANN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the pilot inn second time we have stayed there. quirky rooms we also had dinner as well and it was very nice .Breakfast also very good .
2023년 12월에 1박 숙박함
답변 제공: Harry 님, 2023년 12월 5일
Good Morning Ann,Thank you for taking the time to leave us this feedback, it is great to hear you enjoyed your stay and we hope to see you back again.Many thanks

10/10 - 훌륭해요

Laetitia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel if you come for a concert at the O2
2023년 11월에 1박 숙박함
답변 제공: Harry 님, 2023년 11월 23일
Good Afternoon, thank you for taking the time to leave us this review, we are glad to hear you enjoyed your stay, we hope to see you back again.Many thanks

10/10 - 훌륭해요

Julian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price, top staff with a great sense of humour and just an easy walk to the O2.
2023년 10월에 1박 숙박함
답변 제공: Lamarr 님, 2023년 11월 3일
Good afternoon Julian Thank you for the great review.We are glad you enjoyed your experience with us and we look forward to having you stay with us again. Kind regards

10/10 - 훌륭해요

Julia 님, Bournemouth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter and I stayed here to go to a concert at the O2 Arena, it was about 5 min walk and lights all along. Check in easy and staff were lovely and helpful. Room was beautiful cosy and comfortable. Amenities of plenty. Breakfast was delicious and cooked to order along with continental items too . Just a delightful stay. Thank you The Pilot 😃
2023년 10월에 1박 숙박함
답변 제공: Charmayne 님, 2023년 10월 22일
Hello Julia,Thank you so much for your lovely review, I'm glad to hear you and your daughter enjoyed your time with us. I will pass on your feedback to our team. We hope to welcome you back again soon.Kind Regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good location but no warning of fire alarm tests
Location is great for gigs at the O2. Bed is a small double so not great if you’re both tall but comfortable. Air con works, nice layout. Bathroom needs updating, shower a bit mouldy and broken toilet brush. Overall would’ve been perfectly fine except checkout was at 11am and they started a 45min fire alarm test at 10.15am with no warning. We’d been having breakfast downstairs minutes before and nothing was said. We had to hurry to pack our bags and get out as quickly as possible as it was absolutely deafening in a small room. We had an apology on check out but the lack of forethought to let people know it was going on was ridiculous.
2023년 10월에 1박 숙박함
답변 제공: Harry 님, 2023년 10월 15일
Good Morning, I hope you are well.Firstly I would like to apologise for the issues you had during your stay with us, the issues with the room will be looked into . Unfortunately we had an engineer in that day who did not communicate with the staff that the alarm would be going on from 10:15.All fire alarm tests in the past were from 11AM so we expected the same, we have since spoken to the engineer to ensure it does not happen again. I completely understand your frustration with the situation and am very sorry.Kind regards,

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pilot is full of character. It's close to O2 and Thames ferry station. Staff were very helpful. The site is close to lots of construction at the moment.
2023년 10월에 2박 숙박함
답변 제공: Harry 님, 2023년 10월 12일
Good Evening,Thank you for taking the time to leave us this review.I am glad that you found the staff to be helpful, I will pass the feedback to the team.Many thanks,

10/10 - 훌륭해요

Adam 님, Bromley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and lovely Cabin Room with everything you need for a stay with first rate refreshments and bathroom products and a lovely comfy bed. Will definately return. 10/10
2023년 9월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 26일
Good Afternoon Adam,Thank you for taking the time to leave us this feedback, we are happy to hear you enjoyed the room and the décor in the room.We hope to see you again.Many thanks

10/10 - 훌륭해요

Jill

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 26일
Good Afternoon Jill,Thank you for taking the time to leave this review,we are happy to hear you enjoyed you visit and hope to see you again.Many thanks

10/10 - 훌륭해요

Dan

2023년 9월에 1박 숙박함
답변 제공: Harry 님, 2023년 10월 11일
Good Evening Dan,Thank you for taking the time to leave us this great review, we are glad to hear you enjoyed your stay and hope to see you back again.Many thanks

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel/pub. Prime location Friendly and helpful staff Excellent breakfast-spoilt for choice I will definitely be back when I next visit Greenwich Peninsula
2023년 9월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 19일
Good Afternoon, I hope you are wellThank you for the great feedback, we are very happy to hear you enjoyed the breakfast and selection on offer. We hope to see you back again.Many thanks

10/10 - 훌륭해요

Carole

2023년 9월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 19일
Good Afternoon Carole,Thank you for taking the time to leave us this great review, we are glad to hear you enjoyed your time with us and we hope to see you back again.Many thanks

10/10 - 훌륭해요

Sif

2023년 9월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 13일
Good Morning Sif,Thank you for taking the time to leave us this review, we are glad to hear you enjoyed your time with us.We hope to see you back again.Many thanks

8/10 - 좋아요

Haraldur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really good stay
Really nice place, great breakfast
2023년 9월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 3일
Good Afternoon,Thank you for the review, I am glad to hear you enjoyed the time with us, we hope to see you again.Many thanks

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 2일
Good Morning Craig,Thank you for the review, we hope you visit us again.Many thanks

10/10 - 훌륭해요

Fabian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Harry 님, 2023년 9월 2일
Good Morning Fabian,Thank you for taking the time to leave us this review, I am glad to hear you enjoyed your stay, we hope to see you again.Kind regards

10/10 - 훌륭해요

shannon

2023년 8월에 1박 숙박함
답변 제공: Harry 님, 2023년 8월 30일
Good Morning Shannon,Thank you for the feedback, it is great to hear you enjoyed your time with us and we hope to see you back.Many thanks

6/10 - 괜찮아요

MISS

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Really lovely pub and good food, the bathroom needs updating and constant drip from the shower during the night
2023년 8월에 1박 숙박함
답변 제공: Harry 님, 2023년 8월 26일
Good Afternoon, I hope you are well.Thank you for taking the time to leave us feedback. I am sorry to hear about the bathroom, I will have a look into this.Many thanks

10/10 - 훌륭해요

Matthew

2023년 8월에 2박 숙박함
답변 제공: Harry 님, 2023년 8월 26일
Good Afternoon,Thank you for taking the time to leave us this review, it is much appreciated. It is great to hear you enjoyed your stay, we hope to see you back.Many thanks

10/10 - 훌륭해요

Judi

2023년 8월에 2박 숙박함
답변 제공: Harry 님, 2023년 8월 25일
Good Afternoon Judie,Thank you for taking the time to leave us this review, we are glad to hear you enjoyed your time here. We hope to see you backKind regards, Harry

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolute Gem of a Find
Fantastic hotel and pub, staff really helpful and the food is great. Breakfast is highly recommended
2023년 8월에 1박 숙박함
답변 제공: Harry 님, 2023년 8월 22일
Good Afternoon,Thank you for taking the time to leave us this feedback, we are glad you enjoyed your time with us.Kind regards

10/10 - 훌륭해요

Iain

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Little Gem...
London city centre trip - hotel situated next to O2 perfect for this business trip
2023년 8월에 1박 숙박함
답변 제공: Harry 님, 2023년 8월 22일
Good Afternoon,I hope you are well, thank you for leaving us this review.We are glad to hear you enjoyed your visit with us and hope to seer you bac again.Many thanks

10/10 - 훌륭해요

Peter

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful location. Excellent staff & food.
2023년 8월에 1박 숙박함
답변 제공: Harry 님, 2023년 8월 22일
Good Afternoon,Thank you for taking the time to leave this review, it is much appreciated. We hope to see you again.Many thanks

10/10 - 훌륭해요

Pauline

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great accommodation
Very welcoming staff, comfortable clean room. Service at breakfast was very slow we waited 30 minutes for our food, possibly cooked to order. Food was excellent check in and out was straightforward
2023년 7월에 2박 숙박함
답변 제공: Harry 님, 2023년 8월 22일
Good Afternoon Pauline,Thank you for taking the time to leave us this great feedback, it is very helpful, I am glad to hear you enjoyed your stay with us. I am sorry to hear about breakfast, I will pass the feedback to the kitchen and they can look at speeding the service up where needed.Many thanks

8/10 - 좋아요

ANDREW

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Harry 님, 2023년 9월 2일
Good Morning Andrew, Thank you for taking the time to leave us this feedback, we find it very helpful, we hope to see you back again.Many thanks

8/10 - 좋아요

IAN

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Harry 님, 2023년 7월 21일
Good Afternoon Ian,Thank you for taking the time to leave us this review, we are glad to hear you enjoyed your stay.

10/10 - 훌륭해요

Jo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quirky clean & welcoming
2023년 7월에 1박 숙박함
답변 제공: Harry 님, 2023년 7월 21일
Good Afternoon Jo,Thank you for the feedback, it is much appreciated, we hope to see you back again.Many thanks

10/10 - 훌륭해요

Shirley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for the O2, staff were very friendly and helpful. The rooms were good, although quite small. I would definitely recommend this place.
2023년 7월에 1박 숙박함
답변 제공: Charmayne 님, 2023년 7월 17일
Hi Shirley,Thank you for taking the time to leave us a lovely review. We hope to welcome you again soon.Kind Regards,

10/10 - 훌륭해요

Kate

2023년 7월에 1박 숙박함
답변 제공: Harry 님, 2023년 8월 22일
Good Afternoon Kate,Thank you for taking the time to leave us this great feedback, we are very happy you enjoyed your visit and we hope to see you again soon.Many thank

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lovely, homely oasis, in the middle of the city. The staff were friendly and accommodating, and our stay was perfect. The garden was particularly appreciated on a hot summer day, somewhere we could enjoy a cool drink. We stayed here because it is walking distance from the O2, but will be returning for the warm welcome we received.
2023년 6월에 1박 숙박함
답변 제공: Harry 님, 2023년 6월 20일
Good Afternoon Lynn,Thank you for taking the time to leave us this great review, we are very happy to hear you enjoyed your visit with us. I will pass this great feedback to the team, we hope to see you back soon.Many thanks

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for O2 arena
Great location for a trip to the O2 arena with very clean and airy rooms. Also ate here before an event and the food was also excellent.
2023년 6월에 1박 숙박함
답변 제공: Harry 님, 2023년 6월 4일
Good Evening Chris,Thank you for the great review, we are glad to hear you enjoyed your visit with us. We hope to see you back again soon.Many thanks

10/10 - 훌륭해요

helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for O2
What a great find. Perfect 5 min walk to the O2. A pub with character and history rather than a soulless chain hotel wins hands down every time Great food , friendly team Bonus the sun was shining so we got to stand outside with a drink. Will be back!
2023년 6월에 1박 숙박함
답변 제공: Harry 님, 2023년 6월 4일
Good Evening Helen,Thank you for taking the time to leave us this great feedback. It is amazing to hear you enjoyed your time with us, we hope to see you again soon.Many thanks

6/10 - 괜찮아요

charlotte

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Good but Let down by comfort
Perfect location for o2 and lovely friendly staff. Sadly ruined by the fact I got no sleep as the bed creaked every time we moved. Awful bed! Air con didn’t work and dirty hand marks all over walls. A shame these things made it such an uncomfortable night as it really is a great location with lovely breakfast too.
2023년 5월에 1박 숙박함
답변 제공: Harry 님, 2023년 5월 29일
Good Afternoon Charlotte,Thank you for taking the time to leave this review. I am very sorry to hear about the issues with the room you stayed in, I will have a look at the room and discuss with the team how to amend these problems raised.We hope to see you back soon, many thanks

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place
We booked for a show at the O2, watched thousands rush to the tube and car parks as we strolled 5 minutes to the Pilot, cool place Friendly staff, everything was faultless.
2023년 5월에 1박 숙박함
답변 제공: Charmayne 님, 2023년 5월 15일
Hello Paul,Thank you for taking the time to leave us this great feedback. We hope we can welcome you back again soonKind Regards,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, friendly staff, comfortable quiet well appointed room. OK food
2023년 4월에 1박 숙박함
답변 제공: Harry 님, 2023년 4월 29일
Good Afternoon, Thank you for taking the time to leave us this great feedback, it is very helpful for us. It i8s great to hear you enjoyed your stay.Many thanks

10/10 - 훌륭해요

Kevan

2023년 4월에 1박 숙박함
답변 제공: Harry 님, 2023년 4월 29일
Thank you for taking the time to leave this great review.Many thanks

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for visit to o2 arena. Free parking is a great asset
2023년 4월에 1박 숙박함
답변 제공: Harry 님, 2023년 4월 29일
Good Afternoon Stephen.Thank you for the review, we are very happy to hear you enjoyed your time with us and hope to see you again.Many thanks.

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 직원 및 서비스
It’s convenient for the O2, but very expensive for what you get
2023년 3월에 1박 숙박함
답변 제공: Harry 님, 2023년 4월 29일
Good Afternoon David,Thank you for taking the time to leave this review, I am very sorry that you found the room to be expensive. we hope to see you again soon.Many thanks

10/10 - 훌륭해요

Angelina

2023년 3월에 1박 숙박함
답변 제공: Harry 님, 2023년 3월 28일
Good Evening Angelina, thank you for taking the time to leave us this great review, we are glad to hear you enjoyed your visit and hope to see you back soon.Many thanks, Harry

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for the 02
Nice hotel, very convenient for the 02 arena. Quirky rooms, however, very hot and air conditioning wasn’t working. Fire escape light illuminated the whole room and turned it green. Pricey for the room size.
2023년 3월에 1박 숙박함
답변 제공: Harry 님, 2023년 3월 23일
Good Afternoon, I hope you are well.Thank you for taking the time to leave us this review, I am glad to hear you liked the hotel. I am sorry to hear about the fire escape light being a bother as well as the size of the room.We hope to see you back soon.Many thanks

10/10 - 훌륭해요

Dorothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exactly as expected from the other reviews. Quirky, Spotlessly clean, very comfortable, peaceful nights sleep, easy/safe walk to the O2, staff very welcoming and friendly, parking in the courtyard right outside, rooms have everything you will need with the exception of a USB point so take your plug .. (I should mention I only had to ask and I was provided with one from the helpful bar staff) Ohh .. and I couldn't find a hairdryer but there might have been one🤔 Water/tea/coffee and a wee tasty chocolate all provided, had no idea how to work the coffee machine though, although I'm sure if I'd asked they would have shown me. Whilst others have made mention off the rooms being small, size isn't everything! This is a great wee place to stay for a night or few and I'll look forward to my next stay at The Pilot!
2023년 2월에 1박 숙박함
답변 제공: Harry 님, 2023년 3월 3일
Good Evening Dorothy,Thank you for taking the time to leave us this great review, it is very help full and much appreciated.We hope to see you back soon.

10/10 - 훌륭해요

Anne

2023년 2월에 1박 숙박함
답변 제공: Harry 님, 2023년 2월 22일
Good Afternoon Anne,Thank you for taking the time to leave this great review,we hope to see you back soon.Many thanks

10/10 - 훌륭해요

Berkeley

2023년 1월에 1박 숙박함
답변 제공: Harry 님, 2023년 11월 7일
Good Morning,Thank you for taking the time to leave us this feedback, we are glad to hear you enjoyed your stay and hope to see you back again.Many thanks

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Harry 님, 2022년 12월 6일
Good Afternoon Joe,Thank you for leaving this review, it is great to see that you enjoyed your time here.Kind regards, Harry

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place traditional pub turned into something a little different we loved it and the food was excellent the rooms were quirky warm and cosy would definitely stay again
2022년 11월에 1박 숙박함
답변 제공: Harry 님, 2022년 12월 1일
Good Afternoon Paul,Thank you for taking the time to leave this great feedback.It is great to hear you have enjoyed your time with us and we hope to see you again soon.Kind regards, Harry

10/10 - 훌륭해요

Swann

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent welcome from the hotel staff, charming place, nice breakfast, very good situation.
2022년 11월에 1박 숙박함
답변 제공: Harry 님, 2022년 11월 15일
Good Afternoon,Thank you for taking the time to leave this review, it is very helpful. It is great to hear that you enjoyed your time with us.Kind regards, Harry

10/10 - 훌륭해요

Nicola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous!
2022년 10월에 1박 숙박함
답변 제공: Harry 님, 2022년 11월 2일
Good Afternoon Nicola, It is great to hear you enjoyed your time with us, thank you for taking the time to leave this review.Kind regards, Harry

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Harry 님, 2022년 10월 17일
Good evening Chris,Thank you for the great review.Kind regards, Harry