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엠버시 스위트 바이 힐튼 발렌시아 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 발렌시아
28508 Westinghouse Place, Valencia, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 633개" "
평점 8 - 좋아요. 1002개 이용 후기 중 195개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 92개" "
평점 4 - 별로예요. 1002개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 45개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

Anthony

별로예요: 숙박 시설 상태 및 시설
Honestly it’s pretty run down for an embassy suites.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

SARAH

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Sarah, we're thrilled to hear you found comfort at Embassy Suites by Hilton Valencia. There's nothing better than having a relaxing stay. We look forward to welcoming you back for another cozy visit in the future!

10/10 - 훌륭해요

Alina 님, Taft

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always enjoy the breakfast options and the happy hour. The rooms are specious too.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Alina, it's wonderful to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Our diverse breakfast options and lively happy hour truly set us apart. Additionally, we're glad to know that you appreciated the spaciousness of our rooms. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay at this hotel EVERY TIME we are in the area. This will never change because of all the property offers. Until next time, have a blessed day. Tommy & Rose Keith
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Rose, it's fantastic to learn that Embassy Suites by Hilton Valencia has become your home-away-from-home whenever you're in the area. We're thrilled to know that you appreciate all that we have to offer. We eagerly await your return. Until then, have a blessed day. Best wishes, Tommy & Rose Keith.

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Diane, it's delightful to learn that your stay at Embassy Suites by Hilton Valencia was a pleasant experience. We genuinely appreciate your rating. Should you choose to return, we promise to maintain our high standards and provide another wonderful visit.

8/10 - 좋아요

AMY

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Easy freeway access….great for family stays We used the sofa bed…that needs to be updated also the rooms need to be updated as well…..only thing that has been updated are the TV’s
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Amy,It's great to know that you appreciated the convenient location of Embassy Suites by Hilton Valencia, ideal for family stays. We take note of your comment regarding the sofa bed and room modernization. It's feedback like yours that aids us in enhancing our guest's experience. We're delighted though that you noticed and appreciated our updated televisions. We look forward to providing an even more satisfying experience on your next stay.

10/10 - 훌륭해요

Christiane

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman at the front desk was absolutely amazing
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Christiane, it's wonderful to hear about your positive experience at Embassy Suites by Hilton Valencia. We're delighted our colleague at the front desk made a significantly favorable impression on you. It's these moments of service that we strive for. We're looking forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Jose

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 18일
Thanks for the perfect rating, Jose!We're pleased to hear that you have fully enjoyed your stay at Embassy Suites by Hilton Valencia, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property. Right off freeway.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Tom, it's great to hear that you appreciated the convenience of Embassy Suites by Hilton Valencia's location. Thank you for highlighting our well-placed property. We look forward to welcoming you back on your next journey.

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean clean clean!!!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Rachel, we're thrilled to hear how much you appreciated the cleanliness at Embassy Suites by Hilton Valencia. We take great pride in providing our guests with a neat and tidy environment. Thank you for your feedback. We look forward to your next visit!

10/10 - 훌륭해요

Jessica

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Thank you for sharing, Jessica!At Embassy Suites by Hilton Valencia, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스
It is a good deal for the cost. But I found the rooms to be dark ( in need of more lighting). The fan in the bathroom didn't work. We had the space we needed and it is convenient to have breakfast there in the am. Overall, it was good, but the rooms are in need of some updating.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Debbie, the team at the Embassy Suites by Hilton Valencia appreciates your feedback. Your insights on areas needing attention, such as the lighting conditions and the décor are valuable. We also delighted to hear that you found our hotel offers good value, and appreciated our spacious rooms and convenient breakfast options. We continually strive to improve our guest experience and your comments will assist us in this process. We hope to serve you again in the near future.

10/10 - 훌륭해요

Jane

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Natalie, it's wonderful to hear your stay at the Embassy Suites by Hilton Valencia was up to your expectations. We feel honored by your kind words and look forward to welcoming you in the future.

10/10 - 훌륭해요

Sean

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Thank you for the 5 out of 5 rating, Sean!We're thrilled to see how much you enjoyed staying at Embassy Suites by Hilton Valencia. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - 훌륭해요

Shannon

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the amazing rating, Shannon!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Embassy Suites by Hilton Valencia soon!Thanks again for leaving your feedback!

6/10 - 괜찮아요

James

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check in - on phone - then called someone to tell them that a light was on that should not be on - no acknowledgement that we were waiting to check in - rapid explanation of check in pkg - model 6 experience on check in - rest is fine - stay in many of these hotels - worst reception at check in
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
James, thanks for your feedback. It's disappointing to learn about your recent check-in experience. Here at Embassy Suites by Hilton Valencia, we know how important first impressions are, and we strive to provide an easy and welcoming arrival for all our guests. It seems like we fell short on your visit, but we're glad to hear the rest of your stay met expectations. We value your loyalty to our brand, and assure you that we're working to enhance our guest experiences. Looking forward to your next stay.

8/10 - 좋아요

Cesar

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Cesar, it's great to hear that you had a pleasing experience at Embassy Suites by Hilton Valencia. We strive to offer top-notch service and superior comfort to all our guests. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

blake 님, Tacoma

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great for my family while traveling.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Blake, it's wonderful to hear that you and your family enjoyed your stay at the Embassy Suites by Hilton Valencia. Our goal is to provide a convenient and enjoyable experience for all of our guests, especially those travelling with families. We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Michel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Michel, it's great to know that you appreciated the cleanliness at Embassy Suites by Hilton Valencia. Our team prioritizes maintaining a hygienic environment for the comfort and well-being of our guests. We hope you'll choose us again whenever you're back in the area.

8/10 - 좋아요

Jennie

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Jennie, thank you for rating Embassy Suites by Hilton Valencia. We're pleased to see you had a positive experience during your stay. We look forward to providing you another wonderful experience on your next visit!

8/10 - 좋아요

Victor

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Josh Graboyes gave us excellent customer service. We forgot some items and after numerous failed attempts with housekeeping. I spoke to Josh and immediately he resolved my issue. The items were of sentimental value. I am very grateful for his help.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Victor, we're thrilled to hear that you had a positive experience at Embassy Suites by Hilton Valencia, especially due to the assistance from our team member, Josh. It's heartening to know he was able to swiftly resolve your issue, evidencing the care and dedication we put into providing excellent customer service. Your grateful sentiments will be shared with him. We sincerely hope to welcome you again in the future.

10/10 - 훌륭해요

Dina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to relax
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Dina, it's wonderful to hear that you found the Embassy Suites by Hilton Valencia to be a perfect spot for relaxation. We thank you for the fantastic feedback and hope to welcome you back in the near future for another enjoyable stay.

2/10 - 너무 별로예요

Beant

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We been to other Embassy Suite hotels in other towns. This facility doesn't match the standard of at all. Rooms were full of allergies and Ac was too loud. Bathroom was not clean like previously someone used and left dirty. Loud thumping sounds during night. It was noisy. I would not recommend anyone this property to stay at all.
2024년 3월에 3박 숙박함
답변 제공: wr 님, 2024년 3월 29일
Thank you.

8/10 - 좋아요

Larenda

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Larenda, it's wonderful to learn that you had a positive experience at Embassy Suites by Hilton Valencia. We appreciate your rating, and look forward to having the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Staff was very friendly and helpful. Made you feel welcomed and attentive to one’s needs. Laundry facilities were clean and convenient. Rooms need to be updated and thoroughly cleaned though and not being able to lower thermostat was maddening during the night.
2024년 3월에 1박 숙박함
답변 제공: wr 님, 2024년 3월 26일
Thanks

10/10 - 훌륭해요

Shad

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: wr 님, 2024년 3월 26일
Thanks

10/10 - 훌륭해요

Summerly 님, Queen Creek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Summerly, thank you for your stellar rating of Embassy Suites by Hilton Valencia. We're delighted to know your stay exceeded expectations, and we hope to have the pleasure of hosting you again in the future.

6/10 - 괜찮아요

Jose

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
We appreciate the feedback, Jose.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Debrah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely suites.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Debrah, thank you for sharing your positive feedback. We're delighted to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Sonia

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
mold in the shower wall
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Sonia, while it's pleasing to see the high rating, it's troublesome to note your comment about cleanliness in the bathroom. We diligently maintain a strict protocol around hygiene and cleanliness, hence your feedback is concerning to us. We'll definitely look into this matter to ensure we're upholding our standards. We hope you'll give us the opportunity to provide a more flawless experience on your next visit.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Awesome Stay
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
James, thank you for sharing your experience at Embassy Suites by Hilton Valencia. We are elated you enjoyed your stay. We can't wait to welcome you back for another great visit.

10/10 - 훌륭해요

james d

단체 여행
좋아요: 편의 시설/서비스
The staff was extremely helpful and friendly. It was great to have complimentary drinks and a nice omelette bar for breakfast
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
James, thank you for your lovely remarks about your experience at Embassy Suites by Hilton Valencia. We're thrilled to hear our team members were able to assist you and enhance your stay with us. It's great to know you enjoyed the complimentary drinks and our breakfast omelette bar. We would be delighted to welcome you back soon for another stellar experience.

10/10 - 훌륭해요

Ammon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great facility, nice staff, love the breakfast and happy hour!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Ammon, thank you for sharing your experience with us. We're delighted to know that Embassy Suites by Hilton Valencia exceeded your expectations with our facilities and delightful meals. Our team members are pleased that they could enhance your stay, and appreciate your compliment toward their amicability. We eagerly await the opportunity to serve you again in the future.

10/10 - 훌륭해요

Johan 님, Flushing

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious and clean to the eye
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Johan, we're thrilled that you enjoyed the ample space available at Embassy Suites by Hilton Valencia and appreciated its tidy interiors. We continuously strive to offer a comfortable environment to all our visitors. Thank you for choosing our hotel and sharing your positive review. We look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Tara 님, Salinas

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The doors and walls are dirty and have scuff marks
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Tara, we appreciate your feedback. It's regrettable to hear about the general cleanliness during your stay. Be assured that maintaining a pristine environment is our top priority. Our team will put more focus on ensuring all areas meet our high standard of cleanliness. Your comments are valuable to us and will be taken into consideration.

10/10 - 훌륭해요

Victor

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was really good . The people cooking were amazing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Victor, we're thrilled that the breakfast at Embassy Suites by Hilton Valencia met your expectations! It's great to hear that our team members at the cooking station left a positive impression. We value your feedback and look forward to welcoming you back soon.

10/10 - 훌륭해요

JESSICA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable and the best breakfast
This is our go-to hotel whenever we are in the Valencia area. It’s always clean, great service, well-maintained, and the best breakfast!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Jessica, it's music to our ears hearing that Embassy Suites by Hilton Valencia has become your go-to hotel in the area. Our team members are thrilled you appreciate their hard work in maintaining cleanliness and service. The breakfast team especially will be glad about their efforts being recognized. We look forward to welcoming you back next time you are in Valencia.

6/10 - 괜찮아요

Lisa

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
We appreciate the feedback, Lisa.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Hoi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Thanks for sharing this perfect rating, Hoi!We're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton Valencia! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 - 괜찮아요

Tiffany 님, Punta Gorda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Roof needs to be replaced, so when we got rain it caused leaks all over the hotel. We had water start dripping on our table during breakfast. The fourth floor hallways all had leaks as well. Some staff members were very pleasant and a few were not great.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Tiffany, we're sorry to hear about the unexpected inconveniences during your stay, particularly with the unusual weather conditions impacting the comfort of your breakfast. Your feedback concerning the fourth floor and breakfast area are important to us as we are committed to improving our guest experience. It's encouraging to hear some team members provided you with a pleasing service, it's unfortunate that not all interactions matched this standard. We appreciate you taking the time to share your experience and we hope to welcome you back in the future under better circumstances.

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing service and hotel
The receptionist was very kind and friendly! The rest of the staff was as well! The breakfast was amazing! But the best part was the amazing room and cleanliness of it too!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Diana, we're overjoyed to hear about your pleasant experience at Embassy Suites by Hilton Valencia. It's wonderful to hear that you found our team members to be friendly and efficient. Moreover, the comments about our remarkable breakfast and immaculate rooms are truly appreciated. Our colleagues will be pleased to hear they managed to exceed your expectations. We're eager to welcome you back on your next visit.

10/10 - 훌륭해요

Marcela

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for the perfect rating, Marcela!We are very pleased to hear that you had a wonderful stay at Embassy Suites by Hilton Valencia. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 - 너무 별로예요

Corey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad customer service
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Corey, we're genuinely sorry to hear about your less than satisfactory experience. Please know that enhancing the guest experience is our top priority, and it's evident we missed the mark during your stay. We'll certainly be using your feedback as part of our ongoing efforts to improve our service. We hope you give us another opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY NICE !!
I really like the King Suite with the separate bedroom and nice glass walk-in shower. The location is perfect for going to a lot of different places. The breakfast is always really good. I will continue to stay here!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Andrew, it's wonderful to learn that you enjoyed your King Suite and the distinctive walk-in shower at the Embassy Suites by Hilton Valencia. We're thrilled that our location proved to be convenient for your travels and that our breakfast offering met your expectations. Feedback like yours truly highlights our dedication to excellent guest experience. We can't wait to host you again on your next visit. Safe travels until then.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Embassy Suites
Very noising hotel. All night long. Made it extremely difficult to get a decent night's sleep.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
We regret to hear about the inconvenience you faced during your stay, particularly concerning noise disturbances. We understand the importance of a comfortable, quiet environment, and we are committed to that goal. Please know we have procedures in place to handle such situations promptly. We'd appreciate the chance to offer you an improved stay in the future.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay and great size rooms. This property is very busy, but you don’t hear the business at all. It’s in a nice area and it’s not right next to the freeway. Breakfast was fresh with a large variety of options as well. Know that it is $75 per day for incidentals. (PER DAY) also, it is $15 per day for parking. Make sure you keep that in mind. Also, if you want an early check in: it’s an extra $90. Make sure to plan accordingly
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Christine, we're so glad you enjoyed your stay at Embassy Suites by Hilton Valencia. It's always a pleasure to know our guests find the room size satisfactory, appreciate the peaceful atmosphere and the location of our hotel. You're spot on - we do strive to maintain a wide variety of fresh options for breakfast. Thank you for bringing your thoughts about the incidental, parking, and early check-in fees to our attention - it's our goal to ensure our guests can plan their visits with complete transparency. Looking forward to your next stay.

6/10 - 괜찮아요

George

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
TV remote noy working. Front dest staff not very friendly
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
George, we sincerely regret to hear that you faced some challenges with the TV remote during your stay. Additionally, we are disheartened to hear about your experience with our front desk personnel. It's our aim to always provide an exceptional experience for our guests, and we would like to deeply apologize if this wasn't reflected during your visit. We value your feedback and will take it into consideration as we strive to continually enhance our service offerings for our guests.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Thank you for the great rating, Melissa!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Embassy Suites by Hilton Valencia! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Thank you for the excellent rating, Steve!Our goal is to go above and beyond to ensure our guests have a memorable experience at Embassy Suites by Hilton Valencia! We look forward to hosting you again soon.