Dear lightec, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Pau Esmedilla Public Relations Executive

Greetings from Holiday Inn Manila Galleria. Thank you for taking the time to write a review on our property. It was a pleasure to have you with us. We sincerely apologize that your recent stay fell short of expectations. Rest assured that we have already raised your feedback to our Management team so that we can provide you and our guests a much improved experience. We would be delighted to share with you all the projects that will be happening to improve the structures of our properties. The hotel is going to be refreshed in the upcoming year. We do hope to have the opportunity to welcome you back to our property. Best, Nicco Santos Digital Marketing Coordinator

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please let us know how we can improve our services. We hope you will visit us again. Sincerely, Nicco Santos Digital Marketing Coordinator

Dear Do Hwan, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Luisito II B. Quality and Continuous Improvement Manager

친 종 윤 저희 호텔에 대한 귀하의 평가에 진심으로 감사드립니다. 나는 우리와 함께 머물기를 즐겼다는 소식을 듣고 기쁘게 생각합니다. 직원이 자부심을 갖고 있기 때문에 귀사의 의견을 소중하게 생각합니다. 귀하와 귀하의 손님에게 훨씬 향상된 경험을 제공 할 수 있도록 관리팀과의 인터넷 연결에 대한 우려를 해소했습니다. 우리를 다시 방문하시기 바랍니다.

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to comment on your stay. We are glad that you appreciate our location near Robinsons Galleria Mall. Our hotel’s strategic location is for your utmost convenience We truly appreciate that, you have taken the time to address this concern and please be assured that our service is sincere and genuine. We will take a look at this incident and ensure that we will make the necessary action to correct our check-in procedure. On behalf of the team I would like to apologize for any inconvenience this may have caused you. We hope you would still give us the opportunity to make your future stay a more pleasurable one. Sincerely, Executive Assistant Manager