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호프 인 호텔 토마스 모라토 케손 시티 여행 후기

3 out of 5
호프 인 호텔 토마스 모라토 케손 시티
312 Tomas Morato Avenue, Brgy. South Triangle, Quezon City

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 174개 이용 후기 중 99개" "
평점 8 - 좋아요. 174개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 174개 이용 후기 중 12개" "
평점 4 - 별로예요. 174개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 174개 이용 후기 중 6개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

JONGCHEOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

SOONKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가겨대비 모두 좋아요
2023년 10월에 8박 숙박함
답변 제공: Vina Andrea, Front Office Supervisor 님, 2023년 10월 21일
Dear Mr. Soonki,Thank you so much for giving us a perfect rating. Your feedback means the world to us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.Have a good day ahead!Best regards,

10/10 - 훌륭해요

jin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
적당해요. 가격만 안올랐으면
2023년 6월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 7월 22일
Dear Ms. Jin,I just wanted to let you know how much we appreciate your review here at Hop Inn Hotel Tomas Morato! When you gave us a perfect score, you made everyone on our team happy. We are grateful for the opportunity to serve you.Always remember that you are welcome to stay with us whenever you need a place to stay in Quezon City! Have a wonderful day!Sincerely yours,

2/10 - 너무 별로예요

MYUNGJUN

2022년 11월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2022년 12월 31일
Dear Mr. Myungjun,Greetings from Hop Inn Hotel Tomas Morato!We are sorry to hear that your experience with us did not match your expectations. As you can see on other reviews, we are known for delivering heartfelt service and outstanding customer service experience and we regret that we missed the mark. We would like to take this opportunity to investigate what happened to improve our services further. You may reach us anytime here at Hop Inn Hotel Tomas Morato. Again, thank you for the feedback and we will be waiting for your call. Have a good day!Sincerely yours,

2/10 - 너무 별로예요

MYUNGJUN

2022년 11월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2022년 12월 31일
Dear Mr. Myungjun,Greetings from Hop Inn Hotel Tomas Morato!We are sorry to hear that your experience with us did not match your expectations. As you can see on other reviews, we are known for delivering heartfelt service and outstanding customer service experience and we regret that we missed the mark. We would like to take this opportunity to investigate what happened to improve our services further. You may reach us anytime here at Hop Inn Hotel Tomas Morato. Again, thank you for the feedback and we will be waiting for your call. Have a good day!Sincerely yours,

8/10 - 좋아요

YEONHANG

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
가격대비 만족합니다.
잠만 자기에는 딱 좋은 곳입니다. 가격 저렴하고 주차가능하고 가격대비 훌륭합니다. 직원들 친절합니다. 아쉬운 점 1.냉장고가 없다 2.가끔 침구류가 때가 있다. 3.어디서인지 모르게 개미가 들어온다. 4.늦게 들어가면 주차 자리가 없다. 선착순 주차임
2022년 8월에 15박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2022년 8월 31일
Dear Yeonhang,Annyeonghaseyo!We are incredibly grateful that you took the time out to share your feedback with Hop Inn Hotel Tomas Morato. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!While it's hard to hear that your experience did not go perfectly well, we would use your feedback to better ourselves and services.We hope you give us another chance to make it right! Have a good day ahead!Best,Vina Andrea EstradaFront Office Supervisor

8/10 - 좋아요

In Kyoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋은 깨끗한 호텔
호텔이 신축 빌딩에 있어서 깨끗하다. 다만, 방에 소독냄새가 심하게 나는 데 창문을 열 수 없어서 환기를 못한다. 가격대비 훌륭하다.
2022년 8월에 1박 숙박함
답변 제공: Izza 님, 2022년 8월 13일
Dear Mr. Lee, Warm Greetings from Hop Inn Tomas Morato! Thank you for sharing your overall good experience on your stay with us. We appreciate that you have called our attention on our disinfectants and as we highly value your feedback, this will be reported to our Housekeeping team to help in improving our services. As for the window, it is indeed designed as picture window and cannot be opened. We sincerely apologize for the inconvenience this may have caused you. Overall, we are still delighted that you preferred our hotel for your stay and hopefully, you'll choose us again on your next visit in the city. Thank you! Sincerely, Izzaburn Ann Punzalan Front Office Supervisor Hop Inn Hotel Tomas Morato

8/10 - 좋아요

TAEMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결은 언제든 표만만 붙여놓고 나갔다오면 되어있습니다 외부인은 출입금지 입니다
2022년 5월에 21박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2022년 6월 18일
Dear Mr. Taemin, Annyeonghaseyo! Thank you so much for your recent stay with us and for giving us time to write a post-stay review. While we are still in the midst of pandemic, I hope you understand that we try to limit the guests for everyone's safety. We only hope that the situation gets better so we could provide a greater service to all of you. Thank you so much once again and we hope to see you again soon. Kamsahamnida! Kind regards,

8/10 - 좋아요

Suhyun

가족 여행
가성비 짱 위치짱
가성비 만족~~저렴한 이가격에 이런 컨디션 힘듬.
2019년 11월에 1박 숙박함
답변 제공: Louie 님, 2019년 12월 2일
수현님께, Hop Inn Hotel Tomas Morato로부터의 인사말! Hop Inn Hotel Tomas Morato에서 최근의 경험을 공유해 주셔서 감사합니다. 우리는 우리의 전반적인 좋은 경험에 대해 매우 기쁘게 생각합니다! 나는 우리 호텔이 세련된 분위기, 편안한 침대, 하강 숙박 시설, 국제 호텔 브랜드 이름을 제공하지만 도시 주변의 모든 유형의 손님에게 적합한 매우 합리적인 가격으로 제공한다는 데 동의합니다. 우리 호텔 Wi-Fi는 실제로 다른 인근 호텔에 비해 가장 빠른 인터넷 연결 중 하나입니다. 우리는 고객에게 최고의 서비스 품질을 제공하기 위해 노력하고 있으며 고객의 의견은 우리의 높은 표준을 유지하는 데 귀중합니다. 귀하의 훌륭한 검토에 다시 한번 감사 드리며 앞으로 Quezon City를 방문하기 위해 Hop Inn Hotel Tomas Morato에 다시 오신 것을 환영합니다.

8/10 - 좋아요

RUBEN II

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The receptionist is late to check in guests esp if it is queueing. They tend to remind the guest to wait further until they complete with the others. Technically I was checked in 14:50 which is just 10 mins away from spending hour waiting but when asked if they can adjust the check out a BIG NO
2024년 4월에 1박 숙박함

8/10 - 좋아요

Archie

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Julio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff/ security and clean
2024년 3월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2024년 4월 15일
We love you here! Thank you so much for taking the time to give such big commendations to my team. I pride myself on having accommodating and friendly colleagues who effortlessly deliver excellent customer care, and I am really happy that this was shown in your review. Rest assured that your warm thoughts will be shared amongst them. Thank you for sharing these good vibes, and see you again here at Hop Inn Hotel Tomas Morato!Have a good day!Best regards,

4/10 - 별로예요

Rich

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cons: The room smelled like sour milk and had a blood stain on the mattress pad under the top sheet. Bugs were crawling on the desk/table and clothing space area. Unfortunately, I didn’t notice until the next day because I was exhausted from an international flight and went straight to bed. The smell stuck to my clothing and belongings. Informed staff the next day when i noticed and they changed my room. The second room was fine. Nothing fancy. Just a room that didn’t smell and no bugs. Clean bed to sleep. And air conditioner was perfect. Pros: Staff were friendly and accommodating! No issues whatsoever with the employees they are awesome. Lots of staff! Lots of very cheerful and happy and friendly people! Also a 7eleven right outside the entrance so very convenient! I would probably stay here again. But definitely inspect the room upon arrival no matter how tired you are. And don’t be nervous to inform staff of any issues.
2024년 2월에 6박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2024년 2월 18일
Dear Mr. Rich,While we are known for providing clean rooms and ideal experience to our guest, we are sad to hear that your stay with us was not up to standard. Rest assured that I will personally investigate what happened during your stay to prevent this from happening again. We hope that you give us another chance to make things right and serve you better. Thank you very much and have a good day!Best regards,

10/10 - 훌륭해요

Jonas

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2024년 2월 18일
Dear Mr. Jonas,Thank you for the 5 out of 5 hotel score rating! We hope that you enjoyed your time as much as we enjoyed having you here. Please know that we are here for you should you need a place to stay again in the area. Until then, stay safe!Kind regards,

10/10 - 훌륭해요

Ricardo Jr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is okay with the property.
2023년 12월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2024년 2월 18일
Dear Mr. Ricardo Jr.Hello there! Thank you for sparing a time to write us a review. We hope that you had a wonderful experience with us and that you will continue to support us in the many more years to come.Thank you very much and have a good day!Best regards,

10/10 - 훌륭해요

Jerene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Dante

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent and very helpful with an earlier check in as I was very tired from an early flight from Cebu. Well priced rooms, modern but basic. Only thing that I did not like was being in room 603 put me in a location where the adjacent car park would be very loud during the day. Constant honking and loud exhausts reverberating through my room. Id stay again, just not in that part of the hotel.
2023년 11월에 2박 숙박함

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property and room was clean and secure. Beds could have been more comfortable. No washcloths were provided, and only 2 towels. Otherwise, a good value for the price.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

EDWIN ARTURO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 9월 10일
Dear Mr. Edwin Arturo,Hello from Hop Inn Hotel Tomas Morato!We are thrilled to bits to hear from you! Thank you so much for sparing us a time to write your experience with us. It gives us so much joy whenever our guests leave us with a memorable and outstanding experience. Rest assured that we will maintain the facilities upkeep and all our transactions at the front desk smooth and prompt. Always know that we are here for you, should you need a place to stay in the area. Can't wait to have our next reunion! Stay awesome!Yours truly,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very covenient and comfortable
2023년 7월에 5박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 8월 20일
Dear Anonymous,We appreciate your warm thoughts regarding your most recent visit to Hop Inn Hotel Tomas Morato. Our utmost priority is to give all our valued guests a memorable experience, and I am glad to see that this was reflected in your review. Please do not hesitate to book with us again should you need a place in the area soon. Thank you so much once again and have a good day!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jackie - 🇺🇸
It was a good stay but i think reception should remind guest that after 12midnight if they are walking down the hallways, they should mind other guest sleeping as other guest was VERY NOISY talking with their foreign languages in the middle of the night (around 1am-2am if i'm not mistaken), doors are banging when closing (not the guest banging them as it seems like all doors are like that). Doors/walls are not sound proof. Thank you.
2023년 7월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 7월 22일
Dear Ms. Jackie,We are sorry if you were disturbed during the wee hours of the night. Rest assured that this feedback will be taken on board and have our reliable security check the hallways to prevent noise from happening again. Thank you so much for sharing your feedback and we hope that this won't deter you from booking with us again.Have a good day!Kind regards,

6/10 - 괜찮아요

Anthony

연인과의 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
About as basic as it gets. No frills to say the least. Basically a bed and bathroom. Front desk was adamant about pointing out the only 2 guest per room rule. We had family helping us bring our luggage to our room and were constantly reminded by staff on their rule on our way to our room..Very off putting.
2023년 6월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 7월 22일
Dear Mr. Anthony,Thank you very much for sharing your experience with us. We hope that you had a satisfactory stay despite of not having your visitors in your room. There is a limited number of guests in the room as mandated by the government and it makes us sad that while we try to deliver a great experience, we have let you down. We hope that you give us another chance to make things right. Have a good day!Kind regards,

8/10 - 좋아요

Francis

2023년 5월에 3박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 6월 18일
Dear Mr. Francis,Greetings from Hop Inn Hotel Tomas Morato!It fills us with so much happiness whenever a guest leaves us a positive review. We sincerely hope that your time with us was memorable, and if you find yourself in need of a place around the area in the near future, know that we are always here for you!Until our next reunion! Have a good day!

8/10 - 좋아요

Gabriel

단체 여행
좋아요: 직원 및 서비스
Food places are walkable on this property,i always stay here everytime i was in quezon city, but this trip, they give me a room on the 5th floor they have a mold on the shower.
2023년 5월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 5월 21일
Dear Mr. Gabriel,Thank you for your continued patronage and support of Hop Inn Hotel Tomas Morato. We are very happy to have earned another loyal guest who comes back for our excellent customer service.We apologize if the room given to you at that time was not up to par. I have notified our housekeeping team about this and shall find effective solution on how to deal with molds right away.We hope that you give us another chance to serve you better. Please give us a call and know that we are here for you. Have a good day!Kind regards,

10/10 - 훌륭해요

Enrico

2023년 5월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 6월 4일
Dear Mr. Enrico,Hello there! It is nice to hear from you. Thank you for leaving a 5/5 rating. I hope that you had a memorable experience as much as how we loved you here. We greatly value your support and know that we will always be here for you should you need a home to stay here in Quezon City. Have a good day! Yours truly,

8/10 - 좋아요

Francisco

2023년 4월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 5월 21일
Dear Mr. Francisco,Thank you so much for your patronage and high recommendation. We hope that we were able to provide you a wonderful experience and that you would always include us in your many more trips around the area.Thank you once again and have a good day!Kind regards,

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff not friendly far to get transportation
2023년 4월에 9박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 5월 21일
Dear Mr. Michael,Thank you for leaving us a review. While we are saddened to hear that we did not meet your expectations, it is with feedbacks like this help us improve for the better. I would like to know what went wrong and investigate this matter further. I would appreciate it if you can give us a call or send an email in order for us to understand better. Looking forward to hearing from you. Thank you so much and have a good day!Kind regards,

10/10 - 훌륭해요

Cipriano

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area of the Hotel and the price is good on business budget . The staff are very excellent
2023년 4월에 1박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 29일
Dear Mr. Cipriano,Warmest Greetings from Hop Inn Hotel Tomas Morato!We are thrilled to know that you had a memorable stay with us. We truly thank you for your appreciation to our team and our services. This serves as a proof that we're doing the best for our guests. Please know that we are more than glad to welcome you again soon!Wishing you best regards and stay safe sir.

10/10 - 훌륭해요

Benedicto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great clean safe place to stay
2023년 4월에 3박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 29일
Dear Mr. Benedicto,A pleasant weekend to you!What a lovely feedback! I am very delighted to learn that you had a great experience with us. It is our pleasure to be of service to you sir. We always see to it that our rooms are sanitized and cleaned well for your safety and convenience especially these trying times of Covid. Thank you so much for a generous rating.We can't wait to welcome you again anytime soon. Sending you kind regards and stay safe!

2/10 - 너무 별로예요

rogelio

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Deceptive description of amenities included. They stated that Parking is included but what they did not say is their parking is very few and limited and is on a first come first serve basis. So when you have to go out you don't have a place to park. They expect you to pay parking at outsdide parking structure. Also the room is infested with insects like ants etc. Another thing is they deceptively adverstised a low price but when you Reserved it the price jumped up at least 5 times more.
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 29일
Dear Mr. Obana,Warmest Greetings!It is our sincerest regret to hear that you didn't have a pleasant experience with us. Our utmost priority is to deliver an excellent customer service to all our guests and we apologize if we did not meet your expectations. Please be informed that we have taken further investigation on the concerns raised and we wish to guide you that Hop Inn Hotel Tomas Morato offers free parking on a first come first serve basis. As we are aware that we only have limited parking spaces available and these easily gets full, our team sees to it that this is well indicated not only to our partner's websites, upon booking the reservation and well discussed during check-in (For Expedia - Please see the At a Glance portion and Messages). The management do not intend to provide any deceptive information to our valued guests - reason why we always strive to advise all services offered which our team was able to conduct accordingly. We highly request your kind understanding that the free parking we offer is not guaranteed. In the event that the slots are fully occupied, we indeed guide our guests to a nearby pay parking as an extension of our services. Hop Inn Hotels only provide basic accommodation with minimum service and amenities without compromising the price. Even though we lack of some other amenities, we compromise by providing clean and well-kept rooms that are safe and meet the basic needs of a guest. Moreover, the property is known for offering the best affordable rate within the area of Quezon City. Please be informed that when booking online, the base rate will first be observed but Price details including notice of taxes and fees are indicated. This is available upon selection of room category preferred. We sincerely hope we were able to enlighten you on the concerns. Thank you for providing us your feedback and rest assured that your message is highly recognized. This will certainly help us on taking further improvements needed. Our line will always be open for you, should you have any questions or queries. Thank you so much and be safe!

10/10 - 훌륭해요

Cipriano

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk are excellent and accommodate a lot
2023년 4월에 2박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 26일
Dear Mr. Tiongson,Warmest Greetings from Hop Inn Hotel Tomas Morato!This just made our day! We are very thrilled to know that we're able to serve you the best. Thank you for leaving us your positive feedback. I am very certain that your message will make the team smile and I can't help but thank you enough for such a gift.We value your appreciation with us and to Hop Inn Hotel Tomas Morato. In the event you wanted to stay for another night, please know that we're here for you!Thank you and have a good day!

10/10 - 훌륭해요

Ramelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience overall
2023년 4월에 3박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 26일
Dear Ms. Ramelyn,A pleasant day to you!It feels so great that we, at Hop Inn Hotel Tomas Morato had shared an wonderful hotel experience with you. Your positive review just made it even more special and we want to thank you sincerely!Thank you once more, and we hope to see you soon! Best wishes!

6/10 - 괜찮아요

Minerva

좋아요: 청결 상태
별로예요: 편의 시설/서비스
No ref inside the room.
2023년 4월에 8박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 26일
Dear Ms. Minerva,Warmest Greetings!Thank you so much for your feedback. It is our sincerest regret for failing your expectations in our rooms. Please be advised that Hop Inn Hotels offer the basic room accommodation at a great deal price. Some of amenities found in other hotels may be unavailable but our team strives to serve our guests just the best we could offer. We hope that we could share another opportunity to serve you in the near future. For more assistance, please know that our Front desk team will always gladly assist. Have a good day!

10/10 - 훌륭해요

Maria Elena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with easy access to shopping, dining and service by hotel staff was excellent. My only comment is there is no fridge.
2023년 3월에 11박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 26일
Dear Ms. Maria Elena,Warmest Greetings from Hop Inn Hotel Tomas Morato!We wish to express our sincerest gratitude for taking time to leave us this wonderful feedback. Our team is very delighted to have received your kind words. We will be more encouraged in doing a good job and very hopeful as well that you could visit us again.Despite the lack of in-room amenities such as fridge, we are still thankful that you have chosen our property. Until we see each other again. Take care!

10/10 - 훌륭해요

charlotte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is very clean, friendly staff, feel safe, 7-11 store next door,, restaurants, starbucks within walking distance
2023년 4월에 2박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 26일
Dear Ms. Charlotte,Warmest Greetings!It warms our hearts whenever our esteemed guests share their positive experience with us. We wish to thank you for complimenting the team and our services. We are very glad that you felt safe and comfortable in our rooms. Not only that, you loved the hotel's accessibility to other restaurants and business establishments.We couldn't ask for more but your utmost satisfaction.Always know that we're always happy to welcome you whenever you wish to stay overnight or longer! Until next time! Have a good day!

8/10 - 좋아요

Antonio C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to the sky way and N lex,closer to shopping stores and restaurants...
2023년 3월에 7박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 26일
Dear Mr. Antonio,A pleasant day to you!Thank you so much for sharing us your feedback! We are extremely grateful that you have loved the accessibility and location of our property. Indeed, we are situated in the best area of Tomas Morato where all you wish to try - restaurants, cafes or bars, name it, you can always find! We couldn't wait for you to explore more and whenever you need a place to stay, our team will always welcome you wholeheartedly! Thank you once more for choosing us!

8/10 - 좋아요

Antonio C

2023년 3월에 5박 숙박함
답변 제공: Izzaburn Ann Punzalan, Front Office Supervisor 님, 2023년 4월 26일
Dear Mr. Antonio,Warmest Greetings!Our team is very delighted to have received your feedback. While we wish to hear a more detailed review, please know that we are very grateful as you had taken the time to rate our services and your experience with us. Thank you for giving us the chance to serve you! We love you here!

10/10 - 훌륭해요

Mitus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal for a 2-4 nights stay. No mini refrigerator, but there was no need for it. 7-11 is next door. Walking distance to a lot of restaurants. I’m coming back here if staying in QC area.
2023년 3월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 4월 2일
Dear Mr. Mitus,We are blown away by your very nice commendations! I hope you had a wonderful experience here at Hop Inn Hotel Tomas Morato! Thank you for sharing your experience with the community and we only hope that we see more of you in the near future.We are always here for you. Have a good day!Sincerely yours,

8/10 - 좋아요

Nilda

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2 days & 2 nights stay
Affordable price for a very convenient stay. Comfortable and clean. What is only lacking is vanity kit.
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

KARLA

2023년 2월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 3월 26일
Dear Ms. Karla,We always love to hear from happy customers like you! We hope that we were able to deliver a fantastic experience during your stay with us at Hop Inn Hotel Tomas Morato. This kind of review inspires us to strive for the better and for that we would like to thank you for sharing this awesome feedback. Have a good day!Yours truly,

8/10 - 좋아요

Antonio C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and walking distance to restaurants but the only thing is they don't have other amenities like fitness room, swimming pool or even make your own coffee in the room.
2023년 3월에 5박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 4월 2일
Dear Mr. Antonio C.,Warm greetings from Hop Inn Hotel Tomas Morato!Thank you so much for sparing a time to write us a review. This means so much to us. We hope that we were able to deliver a fantastic experience and that you will continue to support us in the many more years to come. All Hop Inn Hotels are classified as a budget hotel were only basic amenities are found. Some other amenities and facilities found in a full-service hotel are unavailable but this doesn't hinder our strong dedication in providing an exceptional service. We hope to seeing you once again in the nearest future. Thank you so much and have a good day!Sincerely yours,

10/10 - 훌륭해요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Clean rooms and accomodating staff
2023년 3월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 3월 26일
Dear Ms. Joanna,Hello from Hop Inn Hotel Tomas Morato!We are thrilled to bits to hear from you! Thank you so much for sparing us a time to write your experience with us. It gives us so much joy whenever our guests leave us with a memorable and outstanding experience. Rest assured that we will maintain the facilities upkeep and all our transactions at the front desk smooth and prompt. Always know that we are here for you, should you need a place to stay in the area. Can't wait to have our next reunion! Stay awesome!Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best stay in Morato
Flawless stay at Hop Inn. Price point is the best around Morato. Security was friendly and checks on you and your car as you park. Easy check in and check out. Close to restaurants. I recommend going to Susie's Cuisine and Chic Boy for affordable meals.
2023년 3월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 3월 14일
Dear Anonymous,What a spot on review! Thank you so much for the very kind words. We are over-the-moon to hear that you have had a wonderful experience with us. Can't help but to agree, Susie's Cuisine and Chic Boy are our go-to places too! Hope your next stay is just around the corner. We can't wait to have you back!Have a good day!Yous truly,

10/10 - 훌륭해요

Edwin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable bed wide room all the basic things you need at a bargain price.
2023년 3월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 3월 10일
Dear Mr. Edwin,We thank you for choosing us and leaving us a wonderful review. Work doesn't feel like work when we hear the wonderful experience our valued guests have with us. This goes to show that we are highly effective on what we do -- providing excellent customer care -- and I couldn't be more proud to my team who ensures that all guests are well-taken care of. Again, thank you so much and we look forward to our next reunion!Have a good day!Sincerely yours,

10/10 - 훌륭해요

Herminio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 3월 10일
Dear Mr. Herminio,Thank you so much for choosing us and giving us the perfect 10/10 on your recent stay with us. We hope that you had a memorable experience and that you will continue to include us in your future travel plans in the area. We can't wait to give you another wonderful stay here at Hop Inn Hotel Tomas Morato! Stay amazing and have a good day!Yours truly,

4/10 - 별로예요

Gary

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The staff are so strict and arrogant. Requires ID for check-in without realizing some people in the Philippines are not even registered in the NSO
2023년 2월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 3월 3일
Dear Mr. Gary,We would like to extend our sincerest apologies for the inconvenience you have encountered during your recent stay with us. Please be informed that one of our priorities is to give our valued guests unwavering security and safety. A valid government ID is required for basic identification purposes. It is also a way for us to ensure that the person who is actually checking in is actually who they say they are. Please know that it was not our intention to cause you any frustration nor dismay but only to protect you against fraud or identity theft. Thank you so much for understanding.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The cleanest!
Most clean hotel I’ve stayed at. Best location for my purpose. Friendly staffs. Only thing missing is bathroom slipper.
2023년 2월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 3월 3일
Dear Valued Guest,We would like to thank you for your recent business with us. It was our great pleasure to have served you. We hope that you enjoyed your experience as much as we loved serving you here. Until your next reservation! Have a good day!

10/10 - 훌륭해요

Kushen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 2월 19일
Dear Kushen,Hello there! Thank you so much for sharing your recent experience with us. It was our great joy and pleasure to have served you. Please give us a call should you need a place to stay on your next trip to Manila. Have a good day! Sincerely yours,

10/10 - 훌륭해요

TJ

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cost was litt. Very clean. Friendly staff.
2023년 2월에 3박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 2월 19일
Dear Mr. TJ,Good day! Thank you so much for sharing your recent experience with us through this review. It fills us with joy and pride whenever our valued guests leave the hotel with a fantastic stay. We appreciate your very warm thought about the cleanliness of our home and friendliness of the staff. We can only promise to continue walking the extra mile to provide guests like you, an impeccable experience. We hope to see you again in the nearest future! Stay amazing!Yours truly,

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of dining options around the area with very affordable prices.
2023년 1월에 2박 숙박함
답변 제공: Vina Andrea Estrada, Front Office Supervisor 님, 2023년 2월 2일
Dear Sir Thomas,Hello there! We would like to express our sincere gratitude for choosing our humble home and for sharing your warm feedback you have for us. We are happy to hear how you loved our strategic location and couldn't help but to agree with the many choices of restaurants we have that are few minutes walk from the hotel. Your support is greatly appreciated and always know that we would love to see you back and be of service with you once again in the near future! stay safe and have a good day. Yours truly,