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예약 가능 여부 확인

랭커스터 호텔 마닐라 여행 후기

3.5 out of 5
랭커스터 호텔 마닐라
622 Shaw Boulevard corner Samat Street, Metro Manila, Mandaluyong, Manila

이용 후기

6.8
평점 10 - 훌륭해요. 403개 이용 후기 중 60개" "
평점 8 - 좋아요. 403개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 403개 이용 후기 중 83개" "
평점 4 - 별로예요. 403개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 403개 이용 후기 중 35개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jongman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변 유흥시설 부족
2019년 7월에 7박 숙박함
답변 제공: Reservations 님, 2019년 8월 2일
Dear Sir/Madam, Good day! Warm Greetings from Lancaster Hotel Manila! Thank you for your time to rate us. Hope to see you again and thank you for your feedback. Lancaster Hotel Manila Management

8/10 - 좋아요

EUN HEE

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 2박 숙박함

8/10 - 좋아요

임동민 님, 서울

랭카스터 호텔 후기
일단 호텔은 깔끔하고 깨끗하며 직원들도 친절하여 전반 적으로 만족 하였다.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

souiti

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Carina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

4/10 - 별로예요

Evyn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Glieh

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you just need a place to sleep then this hotel is good enough
2022년 5월에 4박 숙박함

2/10 - 너무 별로예요

Evelyn 님, San Clemente

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2 tv remotes - both did not work! when fixed, only 3 local channels. thermostat did not work! bathroom fan did not work!. furniture looks old & filthy. roaches in the bathroom & sleeping area! staff only works 9am to 9pm & front desk does not answer even during work hours!
2022년 10월에 12박 숙박함

8/10 - 좋아요

Leonardo Sta.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Ernest

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were amazing and very accommodating, the facility it’s self is under construction
2022년 7월에 1박 숙박함

4/10 - 별로예요

Patrick

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was filthy. Staff advised they are under renovation, they should closed and open after the renovation. Also no hot water and I was advised that the maintenance is only until 7 pm. I demanded to be transferred to another room, they send a maintenance personnel and reset the water heater. Staff are accommodating specially the security personnel.
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hope there is food or resto
2021년 1월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
2020년 10월에 2박 숙박함

6/10 - 괜찮아요

Nerissa

2020년 10월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2020년 9월에 2박 숙박함

8/10 - 좋아요

Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 3박 숙박함

6/10 - 괜찮아요

JENIF 님, MALDIVES/MALE'

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
ROOM SERVICE STAFFS ARE REALLY FRIENDLY... BUT FOR MORE THAN 3 DAYS THERE WAS NO BEER WHEN EVERY TIME I CALL FOR A BEER.I HAVE TO GO DOWNSTAIRS AND DRINK IN THE RESTAURANT BUT NOT ALLOWED TO TAKE IT TO THE ROOM.. .. ROOM WINDOWS ARE REALLY DIRTY THAT YOU CANNOT SEE OUT SIDE VIEW.. BUT ALL THE STAFFS ARE REALLY FRIENDLY..
2020년 3월에 7박 숙박함
답변 제공: Duty Manager 님, 2020년 3월 14일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours, Lancaster Hotel Manila

2/10 - 너무 별로예요

Janis 님, New york, USA

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy, Bad smell from smoke , Staff unhospitality, Not recommend for anyone!!!
2020년 1월에 10박 숙박함
답변 제공: Duty Manager 님, 2020년 3월 14일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours, Lancaster Hotel Manila

8/10 - 좋아요

Apollo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 2월에 4박 숙박함
답변 제공: Duty Manager 님, 2020년 2월 13일
Dear Ma'am/Sir, Greetings from Lancaster Hotel Manila, Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila! The Management

10/10 - 훌륭해요

Marcial A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 6박 숙박함
답변 제공: Duty Manager 님, 2020년 2월 1일
Dear Ma'am/Sir, Greetings from Lancaster Hotel Manila, Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila! The Management

2/10 - 너무 별로예요

Aurea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not happy with stay at Lancaster Hotel. Curtains are dirty and dusty,
2020년 1월에 5박 숙박함
답변 제공: Duty Manager 님, 2020년 1월 11일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours, Lancaster Hotel Manila

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
高層ビルホテル
2020년 1월에 1박 숙박함
답변 제공: Duty Manager 님, 2020년 2월 13일
Dear Ma'am/Sir, Greetings from Lancaster Hotel Manila, Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila! The Management

10/10 - 훌륭해요

NINA MARIE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All is good
Kitchenware and the kitchenette was very useful. Staff is attentive and nice. We enjoyed our stay
2019년 12월에 1박 숙박함
답변 제공: Duty Manager 님, 2019년 12월 24일
Dear Ma'am/Sir, Greetings from Lancaster Hotel Manila, Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila! The Management

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 12월에 2박 숙박함
답변 제공: Duty Manager 님, 2019년 12월 18일
Dear Ma'am/Sir, Greetings from Lancaster Hotel Manila, Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila! The Management

2/10 - 너무 별로예요

Jan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함
답변 제공: Duty Manager 님, 2019년 12월 13일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours, Lancaster Hotel Manila

8/10 - 좋아요

Micah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: The Management 님, 2019년 12월 3일
Dear Ma'am/Sir, Greetings from Lancaster Hotel Manila! Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
2019년 10월에 1박 숙박함
답변 제공: Duty Manager 님, 2019년 10월 30일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours, Lancaster Hotel Manila

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Duty Manager 님, 2019년 10월 30일
Dear Guest, Thank you for your positive rating. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila! The Management

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
シャワーのレバーが壊れかかってて、温度調節が大変でした。 部屋にゴキブリもいました。(16階)
2019년 9월에 2박 숙박함
답변 제공: Duty Manager 님, 2019년 9월 21일
Greetings from Lancaster Hotel Manila! Thank you for your valuable support and taking time to share your concerns with us. We regret to know that there were several issues raised during your stay. Rest assured that all your concerns will be dealt accordingly with importance. Every day, we strive to provide each and every of our guest’s stay a satisfying one and we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We'll work hard to fix the issue you experienced. The Management

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Secure with great breakfast and services , even we arrived late the staff are accommodating but their is an initial deposit upon check in and it is refundable
2019년 9월에 1박 숙박함
답변 제공: Duty Manager 님, 2019년 9월 11일
Dear Ma'am/Sir, Greetings from Lancaster Hotel Manila, Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward in seeing you again at Lancaster Hotel Manila! The Management

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too many requirements agreements that you have to sign, when checking in and then they inventory all items in your room and you sign a document that if they are missing or damaged you pay an huge amount of money before checking out. Did not like the attitude of bad customer service. But all the service peopple were very nice. Its just the hotel policy that is bad. To my taste. I will not stay here again.
2019년 9월에 2박 숙박함
답변 제공: Lancaster Hotel Manila 님, 2019년 9월 7일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours, Lancaster Hotel Manila

4/10 - 별로예요

Danny

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Lancaster Hotel Manila 님, 2019년 9월 7일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours, Lancaster Hotel Manila

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 3박 숙박함
답변 제공: The Management 님, 2019년 7월 24일
Dear Guest, Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. Thank you!

8/10 - 좋아요

Algernon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything is ok except that the wifi is no good. The reception said I need to pay for better connection. This is absurd!
2019년 7월에 4박 숙박함
답변 제공: The Management 님, 2019년 7월 24일
Dear Sir/Ma'am, Good day! Warm Greetings from Lancaster Hotel Manila! Thank you for providing us with your feedback from your stay. First and foremost, We are very sorry to hear that you were unhappy with your wifi experience here at Lancaster Hotel Manila. We take all complaints very seriously, and we want to assure you that we have a procedures and standard in place to ensure the comfort and safety of our guest. Thank you for your comments and feedback.

2/10 - 너무 별로예요

Threerv 님, Seaford,DE

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dated and has musky smell and aircon dripping right on the bed. Lower floor toilet had a small roach .
2019년 6월에 3박 숙박함
답변 제공: The Management 님, 2019년 7월 14일
Dear Ma’am/Sir, Warmest greetings from Lancaster Hotel Manila! This letter is to express our sincerest apologies for the inconveniences experienced by you from the services of Lancaster Hotel Manila. We want you to know that your comments and suggestions are taken seriously and that appropriate actions have been made. Every day, we strive to provide each and every of our guest’s stay a satisfying one and it’s with our deepest regret to learn that we have not met your expectations. Thank you very much for taking your time to share your concerns with us. We trust that you would still consider our hotel for your future booking. Rest assured that on your next visit, we will ensure that every facility and every service rendered is as of the highest standards for your satisfaction. We look forward in seeing you again at Lancaster Hotel Manila. Sincerely yours,

4/10 - 별로예요

Mary Ann

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: The Management 님, 2019년 7월 24일
Dear Sir/Madam, Good day! Warm Greetings from Lancaster Hotel Manila! Thank you for time to rate us. Should you have further concerns, please don't hesitate to call us. Thank you!

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: The Management 님, 2019년 7월 14일
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and We are looking forward to having you again as a guest in our hotel.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: The Managemeet 님, 2019년 7월 14일
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and We are looking forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

Mary ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelent but no wifi connection
2019년 5월에 1박 숙박함
답변 제공: The Management 님, 2019년 7월 24일
Dear Guest, Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. Thank you!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: The Management 님, 2019년 7월 24일
Dear Guest, Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. Thank you!

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 4월에 4박 숙박함
답변 제공: The Management 님, 2019년 5월 9일
Dear Sir/Madam, Good day! Warm Greetings from Lancaster Hotel Manila! Thank you for your email and providing us with your feedback from your stay. First and foremost, We are very sorry to hear that you were unhappy with your experience here at Lancaster Hotel Manila. We take all complaints very seriously, and we want to assure you that we have a procedures and standard in place to ensure the comfort and safety of our guest. Thanks again for reaching out. The Management.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great staff but hotel very dirty
Although the staff were very friendly the room was very dirty and looked loke it had not been cleaned. The plates were chipped and there was a broken faucet in the bathroom. This, however, was immediately fixed. Breakfast was disappointing although the coffee was good and bread was ample. The staff were super efficient so it's a pity that the condition of the hotel was so poor
2019년 4월에 1박 숙박함
답변 제공: The Manegement 님, 2019년 5월 7일
Dear Sir/Madam, Good day! Warm Greetings from Lancaster Hotel Manila! Thank you for your email and providing us with your feedback from your stay. First and foremost, We are very sorry to hear that you were unhappy with our rooms and also that breakfast that we offer here at Lancaster Hotel Manila. We take all complaints very seriously, and we want to assure you that we have a procedures and standard in place to ensure the comfort and safety of our guest. Thanks again for reaching out. The Management.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 3월에 3박 숙박함
답변 제공: The Management 님, 2019년 4월 17일
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and We are looking forward to having you again as a guest in our hotel.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
The property is fairly affordable for it's location, basically all of the staffs are pretty nice. But there are some small issues when I was in the hotel: 1. The toilet room accidentally locked on my 3rd day after I am going back from work. Probably the cleaner accidentally locked it. Lucky I am not in a rush, thus need to wait for the Maintenance people to open it. 2. Please make sure you don't open and close the door too quickly. The door can be opened from outside (it's the case for my room) if it happens. Leave the door open for 2-3 seconds and then close it. 3. Refrigerator is not working.
2019년 2월에 3박 숙박함
답변 제공: Glaiza Linga 님, 2019년 3월 3일
Dear Sir/Madam, Good day! Warm Greetings from Lancaster Hotel Manila! Thank you for your email and providing us with your feedback from your stay. First and foremost, I am very sorry to hear that you had some issues here at Lancaster Hotel Manila. Our Housekeeping Department performed regularly scheduled inspection daily. We We take all complaints very seriously, and I want to assure you that we have a procedures and standard in place to ensure the comfort and safety of our guest. I’d love to welcome you back here at Lancaster Hotel Manila. Thanks again for reaching out. Best Regards, Reservations Department

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 1박 숙박함
답변 제공: The Management 님, 2019년 4월 17일
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and We are looking forward to having you again as a guest in our hotel. The Management

8/10 - 좋아요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable room, windows were very dirty could hardly see the view the breaker for the hot water would go off all the time a real problem when trying to have a warm shower. Did not have extra pillows the first night.
2019년 2월에 3박 숙박함
답변 제공: Glaiza Linga 님, 2019년 2월 15일
Dear Mr. Andreas, Good day! Warm Greetings from Lancaster Hotel Manila! The management takes this issues very seriously as the safety and comport of our guest are our top priority. Our Housekeeping performed regularly scheduled inspection. Thank you for your comments and feedback. Glaiza Linga Reservations Department

8/10 - 좋아요

Jaikishin

좋아요: 청결 상태, 직원 및 서비스
2019년 1월에 5박 숙박함
답변 제공: Glaiza Linga - Reservations 님, 2019년 2월 14일
Dear Sir/Madam, Good day! Warm Greetings from Lancaster Hotel Manila! Thank you for sharing your thoughts Mr. Jaikishin. Hope to see you again.