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서밋 호텔 마그놀리아 여행 후기

3 out of 5
서밋 호텔 마그놀리아
Dona Hemady St. Cor Aurora Blvd, New, Manila, Quezo, Quezon City, National Capital Region

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 245개 이용 후기 중 91개" "
평점 8 - 좋아요. 245개 이용 후기 중 80개" "
평점 6 - 괜찮아요. 245개 이용 후기 중 40개" "
평점 4 - 별로예요. 245개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 245개 이용 후기 중 7개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wasted money
Stayed at family room alone. Probably one of expensive room in this hotel. Several cockrouches in bathroom. Left over snack in draw. Never ever come back here
2018년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Jacqueline

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy acces to my relatives .
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel easy access to the mall, parking easy staff very nice and efficient.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

arabella

2024년 3월에 5박 숙박함

6/10 - 괜찮아요

Stella

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The property is attached to Robinsons Magnolia mall, so shopping and food is within walking distance. The room is spacious, but doesn't have a microwave. I had to request for housekeeping twice before they finally came.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Teresita 님, Barrigada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was affordable and comfortable and that the mall is attached to the hotel.
2024년 3월에 8박 숙박함

10/10 - 훌륭해요

Virgilio

Clean rooms and pleasant staff
2024년 2월에 5박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Virgilio,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. We're delighted to hear that you had a pleasant stay. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was very pleasant. Hot water pot, small safe for valuables, consistent wifi. Water coolers in the hall. Cleanliness could be better. There were some hairs and other residue on the bathroom counter. The bathroom was small and the blow dryer was not working. Other guests had issues with the water and could not get hot water for shower. I had no issues in that regard. EXCELLENT SERVICE throughout my stay. Hot breakfast served in the basement, for a small charge. Conveniently located.
2024년 1월에 4박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Renee,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. We are delighted to hear that you had a pleasant stay! Rest assured that we are consistently making improvements to our services and facilities. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

6/10 - 괜찮아요

Benjamin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The condition of the rooms was disappointing. not dirty not not clean. few broken items and general wear and tear on the room
2024년 2월에 1박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Benjamin,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. Rest assured that we are consistently making improvements to our services and facilities. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

10/10 - 훌륭해요

Susie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located and adjacent to the mall. All the staffs were very welcoming, courteous and efficient. I definitely recommend this hotel. Will come back again!
2024년 2월에 3박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Susie,We thank you for taking the time to leave a review on your recent stay with Summit Hotel Magnolia. We take pride in knowing our guests are happy with their experience and our consistent service during your stay. We look forward to seeing you again, on your next stay!Happy To Care Always,Rikki Petajen,Duty Manager

6/10 - 괜찮아요

Wilma

Old, needs repaint,
2024년 1월에 2박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Wilma,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. Rest assured that we are consistently making improvements to our services and facilities. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

10/10 - 훌륭해요

Susie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staffs were very courteous and friendly. Hotel is clean and has direct access to the mall. Lots of dining options
2024년 2월에 2박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Susie,We thank you for taking the time to leave a review on your recent stay with Summit Hotel Magnolia. We take pride in knowing our guests are happy with their experience and our consistent service during your stay. We look forward to seeing you again, on your next stay!Happy To Care Always,Rikki Petajen,Duty Manager

10/10 - 훌륭해요

Erlinda

2024년 2월에 2박 숙박함

8/10 - 좋아요

Venecia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Venecia,Mabuhay! We thank you for taking the time to give us a 4 out of 5 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a magnificent and wonderful experience! Fantastic customer service and professionalism. TOP OF THE LINE! Every time I travel to this wonderful country, without question summit Hotel magnolia is the place! :)
2024년 1월에 2박 숙박함
답변 제공: Franz 님, 2024년 2월 3일
Dear David,Mabuhay!Thank you for taking the time to convey your comments regarding your recent experience with us. We are pleased to know that you found our staves and service fantastic.We will definitely share such comments to our staff to always keep them motivated. We hope to see you again soon.Sincerely,Franz BalloriDuty Manager

10/10 - 훌륭해요

Hsing Hsueh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Hsing Hsueh,Mabuhay! We thank you for taking the time to give us a 10 out of 10 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

8/10 - 좋아요

Maria Felicidad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Summit hotel is conveniently attached to one of the best malls in Quezon City so dining and shopping options are excellent. While the hotel needs a lot of upkeep and thorough improvement, the kind and friendly staff make up for it. Thank you!
2024년 1월에 4박 숙박함
답변 제공: Franz 님, 2024년 2월 3일
Dear Maria Felicidad,Mabuhay!Thank you for taking the time to convey your comments regarding your recent experience with us. Rest assure that we are working on this comments internally and will definitely be discussing areas for improvements in no time. We hope to have an opportunity to redeem our service. Sincerely, Franz Ballori Duty Manager

10/10 - 훌륭해요

Venecia

2024년 1월에 6박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Venecia,Mabuhay! We thank you for taking the time to give us a 5 out of 5 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 - 훌륭해요

REY FRANCIS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 1월에 2박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear Rey Francis,Mabuhay! We thank you for taking the time to give us a 5out of 5 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Rikki 님, 2024년 3월 3일
Dear George,Mabuhay! We thank you for taking the time to give us a 10 out of 10 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 - 훌륭해요

Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is well maintained. The king room is spacious with California king sized bed and a sofa. Bed is comfy. Staff are great and friendly. Easy access to the mall.
2023년 12월에 2박 숙박함
답변 제공: Franz 님, 2023년 12월 11일
Dear Orlando,Mabuhay!Thank you for taking the time to convey your comments regarding your recent stay with us. We are pleased to know that you found our staves friendly and accommodating. We will definitely share such comments to our staff to always keep them motivated. We hope to see you again soon.Sincerely,Franz BalloriDuty Manager

6/10 - 괜찮아요

SHU WEI

출장 여행
2023년 11월에 2박 숙박함
답변 제공: Franz 님, 2023년 12월 11일
Dear Shu Wei,Mabuhay!Thank you for choosing Summit Hotel Magnolia. We understand that you may not experience our full service on your previous stay.Rest assure that we will definitely be discussing areas for improvements in no time.We hope to see you again soon.Sincerely,Franz BalloriDuty Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Franz 님, 2023년 12월 11일
Dear Valued Guest,Mabuhay!Thank you for your rating and for choosing Summit Hotels & Resorts. We are pleased that you found our property likeable. We commit to do our best in providing guest satisfaction.We hope to be of service to you again, soon.Sincerely,Franz BalloriDuty Manager

10/10 - 훌륭해요

Jonas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean areas, convenience to groceries and restaurants.👍
2023년 10월에 1박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 11월 6일
Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resort. We are glad that you had a memorable stay us. We will commit to do our best in providing guest satisfaction.

10/10 - 훌륭해요

Sonny C.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

REY FRANCIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here several times now. Great accommodations.
2023년 8월에 3박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 11월 6일
Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resort. We are glad that you had a memorable stay us. We will commit to do our best in providing guest satisfaction.

8/10 - 좋아요

melinda 님, las vegas

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Best feature is its connected to the mall, you can walk into the mall from the hotel. They did not tell us about the breakfast when we checked in, we had to wait at 8-10am to eat breakfast and we are already awake by 5am!! Housekeeping needs some improvement, shower still with old water stain/molds, bathroom had urine smell when we walked in, the plus was they took care of everything promply. Room was big comes with coffee bar and fridge. Overall a good stay, will definitely come back
2023년 9월에 6박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 11월 6일
Mabuhay!Thank you for your feedback. We appreciate that you find your stay memorable with Summit Hotels. We would like to apologize for the inconvenience you experienced in one of the property's touch points. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will recommend this hotel to my friends & family.
2023년 8월에 1박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 9월 15일
Dear Maria,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible to you.-Summit Hotel Magnolia Operations

8/10 - 좋아요

Rosalie Quijano

2023년 8월에 2박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 9월 15일
Thank you for the ratings.

10/10 - 훌륭해요

Julita

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent in service
2023년 7월에 7박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 9월 15일
Dear Julita,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible to you.We hope to see you again, soon.-Summit Hotel Magnolia Operations

8/10 - 좋아요

Julita

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent in service
2023년 7월에 5박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 9월 15일
Dear Julita,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible to you.We hope to see you again, soon.-Summit Hotel Magnolia Operations

10/10 - 훌륭해요

Julita

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent in everything
2023년 8월에 2박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 9월 15일
Dear Julita,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible to you.We hope to see you again, soon.-Summit Hotel Magnolia Operations

10/10 - 훌륭해요

Crescenciana 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Summit Hotel Magnolia 님, 2023년 9월 15일
Dear Crescenciana, Thankyou for the Ratings.

10/10 - 훌륭해요

Crescenciana 님, Chicago

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So close to everything.
2023년 7월에 7박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Crescenciana, Greetings from Summit Hotel Magnolia and thank you for leaving a 5 out of 5 experience you had. Whilst we are glad that you found our location accessible. We will definitely share such ratings to the team to always keep them motivated.We hope to see you again, soon.Sincerely,Franz BalloriDuty Manager

4/10 - 별로예요

Danilo

연인과의 여행
좋아요: 청결 상태
Air conditioner is not blowing cold, room 414 , they tried to move us to room 528 it’s worst, its too hot , ask to return to room 414 , also some cockroaches on the bathroom, not happy at all
2023년 6월에 6박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Danilo, Mabuhay!Thank you for taking the time to convey your comments regarding your recent experience with us. Let me take this opportunity to apologize for your dissatisfaction on the cockroach and Air-conditioner functionality. Rest assure that we working on this comments internally and will definitely be rectified in no time. Just to update you, we are in a process of upgrading our in-room air-conditioning. We hope to have an opportunity to redeem our service. Sincerely, Franz Ballori Duty Manager

8/10 - 좋아요

Corazon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Corazon, Greetings from Summit Hotel Magnolia and thank you for leaving a rating on your previous stay with us.We look forward to your next visit. Sincerely,Franz BalloriDuty Manager

10/10 - 훌륭해요

REY FRANCIS

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The staff are very friendly and accommodating
2023년 5월에 1박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Rey Francis, Greetings from Summit Hotel Magnolia and thank you for sharing your experience with us. Whilst we are glad that you found our staves friendly and accommodating. We will definitely share such comments to our staff to always keep them motivated.We hope to see you again, soon.Sincerely,Franz BalloriDuty Manager

10/10 - 훌륭해요

nanding

좋아요: 직원 및 서비스, 편의 시설/서비스
2023년 4월에 7박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Nanding, Greetings from Summit Hotel Magnolia and thank you for leaving a 5 out of 5 experience you had. We will definitely share such ratings to our staff to always keep them motivated.We hope to see you again, soon.Sincerely,Franz BalloriDuty Manager

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
it was disappointing that i requested for 1 queen bed and i was given 2 single beds...and i asked for a transfer but the reception people are so unaccommodating to tell me that they cannot do anything. and i dont believe that on the day of my check in the hotel is booked. but anyway the hotel is good but the reception head was not so service oriented man.
2023년 4월에 1박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Valued Guest, Mabuhay!Thank you for taking the time to convey your comments regarding your recent experience with us. Let me take this opportunity to apologize for your dissatisfaction on your request to be given a queen bed. Rest assure that we working on this comments internally and will definitely be promoting good customer service at all times to ensure that the bad experiences will not happen again. We look forward to your next visit.Sincerely, Franz Ballori Duty Manager

8/10 - 좋아요

Annabel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very courteous and accommodating. The hotel owners could make the stay better by getting rid of their thin, discolored towels that is frayed at the ends. It looks and feels like cleaning rags. Otherwise, great location to shops and restaurants.
2023년 4월에 7박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Annabel, Thank you for sharing your experience with us. Whilst we are glad that you found our staff courteous and accommodating and our location accessible. We regret to learn that you did not fully enjoy your stay at our property. These issues that you brought up in your comments will be carefully reviewed by the Management team to improve our product and services. We hope to have another opportunity to welcome you back soon. Sincerely, Franz BalloriDuty Manager

10/10 - 훌륭해요

MARIBEL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Maribel, Greetings from Summit Hotel Magnolia and thank you for leaving a 5 out of 5 experience you had. We will definitely share such ratings to our staff to always keep them motivated.We hope to see you again, soon.Sincerely,Franz BalloriDuty Manager

10/10 - 훌륭해요

Reynoso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff
2023년 3월에 5박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Reynoso, Greetings from Summit Hotel Magnolia and thank you for leaving a 5 out of 5 experience you had. Whilst we are glad that you found our staves pleasant and accommodating. We will definitely share such ratings to the team to always keep them motivated.We hope to see you again, soon.Sincerely,Franz BalloriDuty Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Valued Guest, Greetings from Summit Hotel Magnolia and thank you for leaving a 10 out of 10 experience with us . We will definitely share such ratings to our staff to always keep them motivated.We hope to see you again, soon.Sincerely,Franz BalloriDuty Manager

6/10 - 괜찮아요

Venecia

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Their is a weird smell in the room especially in the bathroom. Staff is great & friendly.
2023년 1월에 7박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Venecia, Thank you for sharing your experience with us. Whilst we are glad that you found our staff great and friendly. We regret to learn that you did not fully enjoy your stay at our property. These issues that you brought up in your comments will be carefully reviewed by the Management team to improve our product and services. We hope to have another opportunity to welcome you back soon. Sincerely, Franz BalloriDuty Manager

8/10 - 좋아요

Venecia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the place; very convenient to the mall.
2023년 1월에 4박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Venecia,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible and convenient to you. We commit to do our best in providing guest satisfaction.We hope to be of service to you again, soon.Sincerely,Franz Ballori

6/10 - 괜찮아요

Gilbert T

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cleanliness is fair Renovation needs refurbishment Good proximity to shopping mall Staff is polite and service is prompt.
2023년 1월에 2박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Gilbert T, Thank you for sharing your experience with us. Whilst we are glad that you found our staves polite and our services prompt, even our location as accessible. We regret to learn that you did not fully enjoy your stay at our property. These issues that you brought up in your comments will be carefully reviewed by the Management team to improve our product and services. We hope to have another opportunity to welcome you back soon. Sincerely, Franz BalloriDuty Manager

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
洗澡水壓問題嚴重
洗澡時水壓不足，導致忽冷忽熱，水量不夠。 Wi-Fi 速度不夠，晚上時段幾乎沒有網路能用… 房間整體算整潔，早餐普通
2023년 1월에 5박 숙박함
답변 제공: Franz 님, 2023년 7월 26일
Dear Valued Guest, Thank you for sharing your experience with us. Whilst we are glad that you found our rooms clean. We regret to learn that you did not fully enjoy your stay at our property. These issues that you brought up in your comments will be carefully reviewed by the Management team to improve our product and services. We hope to have another opportunity to welcome you back soon. Sincerely, Franz BalloriDuty ManagerZūnjìng de kèrén,gǎnxiè nín yǔ wǒmen fēnxiǎng nín de jīngyàn. Wǒmen hěn gāoxìng nín fāxiàn wǒmen de fángjiān qiánjìng. Wǒmen hěn yíhàn de dé zhī nín zài wǒmen jiǔdiàn de zhùsù tǐyàn bìng bùyúkuài. Nín zài pínglùn zhōng tíchū de zhèxiē wèntí jiāngyóu guǎnlǐ tuánduì zǐxì shěnchá, yǐ gǎijìn wǒmen de chǎnpǐn hé fúwù. Wǒmen xīwàng jǐnkuài zàicì yǒu jīhuì huānyíng nín huílái.Zhēnzhì de,fú lǎng zī·bā luò lǐzhíbān jīnglǐ

4/10 - 별로예요

SHIH MING

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 5박 숙박함

6/10 - 괜찮아요

JOJI

가족 여행
좋아요: 직원 및 서비스
I liked the close proximity to the mall. The breakfast is terrible. Bathroom was missing several towels but got resolved when addressed to housekeeping. Front desk wss good and pleasant. And for you Expedia. I got several emails from you saying you cancelled my reser, i called the hotel. No such thing. Then next email from you said my reser is confirmed. Were you out to confuse me? Did not appreciate it. Going forward you are the last i will call for booking. Learned my lesson.
답변 제공: Franz 님, 2023년 7월 26일
Dear Joji, Mabuhay!Thank you for taking the time to convey your comments regarding your recent experience with us. Whilst we are glad that you found our staff good and pleasant and our location accessible. Let me take this opportunity to apologize for your dissatisfaction regarding breakfast and incomplete room amenities. Rest assure that we working on this comments internally and will definitely be promoting good customer service at all times to ensure that the bad experiences will not happen again. We look forward to your next visit.Sincerely, Franz Ballori Duty Manager