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"Clean room and great s"

"Property is a bit outdated in some parts but the location, view and friendly staff make up to it. I loved falling asleep to the sound of the waves in front of our room. Very nice and quick to reach from airport after a long flight."

"Great helpful knowledgeable staff! Beautiful beach, cool cultural options, fun pool area, quiet, clean!"

"Really good location and close to shopping and food. On site restaurant excellent. But hotel is older and not in the greatest shape. The on-site store is extremely small and very expensive."

"Our room had trash leftover from the previous guests and its not very clean. Shower also didn’t work properly Water temperature was very good. Pressure would’ve been ok if the shower head worked "

"Parking was easy and secure. The kitchen had everything we needed and what it didn’t have we were able to get from the staff. Staff was excellent and very accommodating. However, this resort does not have an activities director. I tried to bring my nine-year-old grandson with me to yoga and was told he could not participate. The only thing they offer is yoga Monday through Friday and Aqua Zumba twice a week and there is no spa on this property. While Maui has always been a destination, I was disappointed in this property. It had been a property I had been trying to get into for several years. Once again, the staff was excellent property is well-maintained and everything was beautiful "

"Great front desk staff! Always willing to help and accommodate requests. 10 day stay with a family of 4. The kitchens were very handy! Stayed in a 2 bedroom unit. Very spacious and felt like home away from home! Will book again on our return to Maui!"

"there was nothing about our experience that made it feel luxurious. First, the online check in system did not work, which meant that we had to do traditional check in and wait in line for that. there were only two people working check in, with a line of guests waiting, while there were three concierge members not doing anything at the time. then when we checked into our room, which was supposed to be a two bedroom suite, we found the connecting door was not unlocked, and we had to make a phone call to get that resolved. Then upon using the pool, we found out that the pool heater was broken and would not be functional our entire trip. Given that it was unseasonably cool, this was quite an issue. Next, on a day when it was warm enough to utilize the beach, upon asking for 5 towels for the five members of our party (not an extreme request) at the towel hut, I was met with disdain and the comment " I am running short of towels" and a blank stare. He finally gave me five towels after a moment of silence. This is not my problem, but the problem of the resort if there are not enough towels to serve one towel per guest. Finally, on day of check out, I asked for a late check out for two hours after check out, and was only able to get one hour, and not even offered any solution that would work, such as changing rooms or paying extra, just told "no". While none of these are huge issues by themselves, as a composite, they added up to an experience that did not meet the luxury one expec"

"Not the quality it use to be. Many better options to choose from in the area. Service is mediocre. Spa and gym are very nice."