"My partner and I were very excited to stay here. Before our arrival, we were informed that the occupancy during our visit would be low, so we inquired about a paid upgrade at check-in. Unfortunately, our request was denied, even though we saw many vacant rooms and very few cars in the parking lot. This left us confused about the unavailability of an upgrade. Additionally, the room next to ours was booked by a family who were up very early, and we could hear every footstep. We had hoped for a bit more privacy during our stay.
On a positive note, we thoroughly enjoyed the food in the restaurant, and the live music was a wonderful touch. However, we wished we had been acknowledged as hotel guests during our meal, as other guests were. The server assumed we were not staying at the hotel (despite our reservation) and dropped off the check without asking, which made us feel a bit singled out.
Overall, all of the associates were extremely friendly, and the views were absolutely stunning!"
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