이집트산 면 시트, 고급 침구, 필로우탑 침대, 미니바
예약 가능 여부 확인

아쿠아리나 리조트 & 레지던스 - 해변가 여행 후기

5 out of 5
아쿠아리나 리조트 & 레지던스 - 해변가
17875 Collins Ave, Sunny Isles Beach, FL

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 486개 이용 후기 중 425개" "
평점 8 - 좋아요. 486개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 486개 이용 후기 중 22개" "
평점 4 - 별로예요. 486개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 486개 이용 후기 중 7개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

6/10 - 괜찮아요

ELIZABETH 님, CUTCHOGUE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is not one of the best beach properties in the country I think they paid to get that rating. Food is sub par
2024년 5월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 5월 26일
Dear Elizabeth,Thank you so much for taking the time to share your experience with us. It is only through your feedback that we are able to identify areas for improvement. We were disheartened to read your review, and we have taken your feedback to heart. We have implemented immediate action to improve on the existing. We still hope to have the opportunity to be able to welcome you back in the near future.Warm Regards,Adlija Diaz

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Celebrated b-day and Mother’s Day here. Nothing short of amazing. Highly recommend!
2024년 5월에 4박 숙박함
답변 제공: Victoria 님, 2024년 5월 19일
Dear Brenda,Thank you kindly for your feedback! It was a true pleasure to host you for such special occasions and we were so delighted to know that you had an enjoyable time! We truly hope to have an opportunity to welcome you back for many more occasions in the future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 - 훌륭해요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely for family
2024년 5월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 5월 9일
Dear Kayla,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating and wonderful feedback is very much appreciated. We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Daphne

2024년 5월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 5월 26일
Dear Daphne,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating is very much appreciated. We hope to welcome you back for future stays!Warm Regards,Adlija Diaz

10/10 - 훌륭해요

ilir

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 5월 17일
Dear ilir,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating is very much appreciated. We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Ashan

좋아요: 청결 상태
2024년 4월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 4월 29일
Dear Ashan,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Tatyana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 4월 14일
Dear Tatyana,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Alexey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every things was good
2024년 4월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 4월 11일
Dear Alexey,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Shelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also
2024년 3월에 4박 숙박함
답변 제공: Natalia Ustinov 님, 2024년 3월 23일
Dear Shelia, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate you taking the time to highlight our wonderful team members that pampered you the Acqualina way, in particular Karen, Victor, Jamie, and Ethan! We hope to you welcome you back for many future stays! Kind Regards, Natalia Ustinov Guest Experience Ambassador

10/10 - 훌륭해요

Carmela 님, Providenciales

2024년 2월에 4박 숙박함
답변 제공: Director of Guest Experiences 님, 2024년 4월 1일
Dear Carmela, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We deeply appreciate your 5-star rating and hope to have the opportunity to welcome you back for many future stays! Kind Regards, Victoria Bilenko

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
amazing
2024년 2월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 2월 25일
Dear John,Thank you for choosing to say at Acqualina Resort and Residences on the Beach. Your feedback is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Joseph

출장 여행
Great property
Appreciated the upgrade on 1/2 rooms. We will be back
2024년 1월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 2월 8일
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and are happy to know that you were happily accommodated with the room upgrade. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

2/10 - 너무 별로예요

Brian

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really bad hotel— not a luxury experience.
I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.
2024년 1월에 5박 숙박함
답변 제공: Adlija Diaz 님, 2024년 1월 30일
Dear Brian,Thank you so much for taking the time to share your experience with us. It is only through your feedback that we are able to identify areas for improvement. We were disheartened to read your review, and we have taken your feedback to heart. We have implemented immediate action to improve on the existing. We still hope to have the opportunity to be able to welcome you back in the near future.Warm Regards,

10/10 - 훌륭해요

MagDalena

2024년 1월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 2월 1일
Dear Magdalena,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

RAPHAELA

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 1월 9일
Dear Raphaela,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

6/10 - 괜찮아요

DECKEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Beautiful property with some issues
We stayed for one night with our baby. Beautiful rooms and a really nice arrival gift waited for us upon check in. Hotel restaurants are also quite nice. Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.
2023년 12월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 12월 19일
Dear Deckel,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us; therefore, your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warm Regards,Adlija Diaz

10/10 - 훌륭해요

FAHEED

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 1월 8일
Dear Faheed,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 12월 6일
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Jimmy

2023년 11월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 18일
Dear Jimmy,We thank you for you review and for choosing to stay at Acqualina Resort and Residences on the Beach. We look forward to welcoming you for future stays.Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Denis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 14일
Dear Denis,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Arkady

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No reason to stay anywhere else.
답변 제공: Guest Experience Manager 님, 2023년 11월 7일
Dear Arkady,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Thank you for your 5-star review and we look forward to welcoming you back for future stays!Warm Regards,Adlija Diaz

10/10 - 훌륭해요

Galina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2023년 10월에 5박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 1일
Dear Galina,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Ricardo

2023년 10월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 3일
Dear Ricardo,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Olga

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love their service they clean room twice a day. It’s a very high end hotel definitely recommend.
2023년 10월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 7일
Dear Olga,Thank you for your 5-star review! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Roie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service and all around
2023년 10월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 7일
Dear Roie,Thank you for your review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 16일
Dear Stephen,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Olga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.
2023년 9월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 19일
Dear Olga,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and highlighting our 5-star service! Looking forward to welcoming you back in the future!Kind Regards,

10/10 - 훌륭해요

Jose

2023년 9월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 6일
Dear Jose,Thank you for your review! We look forward to welcoming you for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff. Great views. Awesome food. Incredible vibes.
2023년 9월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 12일
Dear Daniel,We wish to thank you for sharing your detailed feedback with us about your stay. We hope to have the opportunity to welcome you back in the near future. Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Hotel in all areas a five Star Servicing.
2023년 9월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 6일
Dear Armando,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Julia

2023년 9월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 25일
Dear Julia,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All ok
2023년 9월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 6일
Dear Julia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your review is very much appreciated, and we look forward to welcoming you for future stays!Kind Regards,Adlija DiazGuest Experience Manager

10/10 - 훌륭해요

dereck 님, Trumbull

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean luxurious
2023년 8월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 25일
Dear Dereck,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Peggie

2023년 8월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 31일
Dear Peggie,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Lesia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.
2023년 7월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 8일
Dear Lesia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay and 40th wedding anniversary was wonderful and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 3일
Dear Peter,We thank you for your 5-star review! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Suset

2023년 7월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 7월 27일
Dear Suset,We thank you for 5-star review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

oleg

2023년 6월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 7월 15일
Dear Oleg,Thank you for your 5 star review! We look forward to welcoming you back in the near future.Kind Regards,Adlija Diaz

10/10 - 훌륭해요

JAVIER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel
2023년 6월에 2박 숙박함
답변 제공: Adlija Diaz 님, 2023년 7월 4일
Dear Javier,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back in the near future!Kind Regards,Adlija DiazGuest Experience Manager

10/10 - 훌륭해요

Juan 님, Santiago de Chile

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Creo que es por lejos el mejor Hotel en el que hemos estado en Estados Unidos Tienen un servicio al cliente excepcional
2023년 6월에 16박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 7월 4일
Dear Juan,Le agradecemos su estancia en Acqualina Resort! Gracias por tan maravillosos comentarios y esperamos darle la bienvenida de nuevo!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 4 days Fri-Mon The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.
2023년 6월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 7월 4일
Dear Susan,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay was perfect and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.
2023년 5월에 2박 숙박함
답변 제공: Assistant Guest Experience Manager 님, 2023년 5월 27일
Dear Robin,Thank you kindly for choosing to stay at Acqualina Resort! We are happy to know that your experience during your stay was amazing and appreciate you highlighting our Acqualina Dream makers. Looking forward to welcoming you back for future stays.Warmest Regards,Adlija Diaz

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!
2023년 5월에 4박 숙박함
답변 제공: Director of Guest Experiences - Victoria Bilenko 님, 2023년 5월 21일
Dear Guest,Thank you kindly for your 5-star review! We were thrilled to learn that your stay with us was so enjoyable! Thank you also for highlighting our team members, in particular, Monica and Jorge. They were truly happy to receive your kind compliments!We hope we will have an opportunity to welcome you back in the near future!Warm Regards,

10/10 - 훌륭해요

brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unbelievable service and attention to the guests.
2023년 5월에 4박 숙박함
답변 제공: Assistant Guest Experience Manager 님, 2023년 5월 16일
Dear Brian,Thank you kindly for your review! We are happy to hear that you very much enjoyed your stay with us, starting with service from our staff and being detailed oriented with all guests. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Adlija Diaz Assistant Guest Experience Manager 님, 2023년 5월 10일
Dear Rebecca,We wish to thank you for your review! looking forward to welcoming you in the near future!

10/10 - 훌륭해요

Juliano

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service greatness
Service, service, service, this is the name of the game here!!! Impressed with everything… food, property, room, all great!
2023년 5월에 1박 숙박함
답변 제공: Assistant Guest Experience Manager 님, 2023년 5월 10일
Dear Juliano,Your review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 - 훌륭해요

Anders

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함
답변 제공: Victoria 님, 2023년 4월 17일
Dear Andres,Thank you kindly for sharing your review! We hope to welcome you back in the near future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 - 훌륭해요

Stephanie Ainsley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함
답변 제공: Assistant Guest Experience Manager 님, 2023년 4월 13일
Dear Stephanie Ainsley,Thank you for your 5 star review rating. We look forward to welcome you in the near future.Warm Regards,Adlija Diaz

6/10 - 괜찮아요

Aron

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We recently stayed at Acqualina for 6 nights. We enjoyed our large room and bathroom and cleanliness of the entire hotel. The pools were nice and had plenty of shaded and sunny seating. The food was great at Costa Grill, Ke Uh and buffet breakfast. The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.
답변 제공: Victoria 님, 2023년 4월 17일
Dear Guest,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us, therefore your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warmest Regards,Victoria BilenkoDirector of Guest Experiences

10/10 - 훌륭해요

Rene

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Assistant Guest Experience Manager 님, 2023년 4월 1일
Dear Rene,We appreciate your review about Acqualina Resort. Looking forward to welcoming you in the near future!Warm Regards,Adlija Diaz