미네아폴리스 - 세인트 폴 리조트

“I was very disappointed to book and prepay a king room and end up with two queens. I dislike the two queens rooms- very little space outside of the beds, bad angles all around to the TV etc. I was told it was because they were “so busy”. Well, I rebooked and paid for my room choice so busy should not have mattered. Nearly $400 a night is a lot for a room type I dislike. Next, I called room service for over an hour with no answer. You can no longer order from the TV so it just was not available....

“All of the staff looked like they had just lost their best friend and didn’t want to be there. Very unhelpful when we came with any question or concern. It was so stupid you couldn’t pay the difference so my grandson could get the item he wanted. He actually won a nice prize in the claw machine but it dropped it right before it was delivered. We told staff… they did nothing. Another machine also took his points… again nothing . Very disappointed ”