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"The good parts: The front desk staff were very helpful when I needed to call the airline on a local Japanese telephone number, allowing me to use the front desk phone without charge. The location is convenient for this price point. There is an underground passageway from Shinjuku station straight to the hotel, open until 23:00. (Though difficult to find, looking for the entrance to the Shinjuku subway line should put you in the right tunnel) There are convenience stores and restaurants in the same building. Not so great stuff: The rooms are small, even by Tokyo standards the space to move around the bed is tight. The rooms are not even slightly sound proof. It sounds like they put up standard stud walls with simple plasterboard. You can hear people in other rooms talking, snoring and banging around. They give you ONE low quality pillow upon checkin. You want more pillows? They put a small amount more in the corridor each day for first come first served. Reception simply tells you to check there. The TV is the worst hotel TV I have seen in a long time. The toilet is unnecessarily LOUD! Sit down? LOUD. Flush? LOUD. Refilling the tank? LOUD. I have never come across a toilet this unnecessarily loud. The provide one medium sized towel and one hand towel. You can put a sign on the door to just provide a new set. But they will come in after 3 days, clean and remove any extras. The laundry room is far too small for this size if hotel. It needs to be twice the size."

"Location, location, location. A great hotel near all"

"We loved our stay here, the Premier Grand perks were great and we enjoyed the breakfast and tea-time selection. The staff were very attentive and courteous and the room was modern and had a great view of the Metropolitan building and its evening light shows. Shinjuku station is only a 10 minute walk away."

"Nice hotel"

"Staff were extremely helpful! Hotel was in a very convenient location and rooms were very generously sized. My only complaint would be other guests bringing their barking dogs into the hotel foyer restaurant and staff or management didn't ask them to leave given the other welfare of the guests staying there. "

"Great hotel in great location staff where amazing - couldn’t do enough for us . Room cleaning though - we got extra towels , robes and slippers on day two but they didn’t take the towels slippers and robes from day before? The room was very compact so little space for clothing ( no wardrobes) , and limited space for our luggage !"

"Very clean. The staff was very polite & I’d definitely stay again. Everything (shops, local 7-11 for conveniences & ATM on site) was in close proximity. "

"とても快適ですが、最近は料金が高くなって残念"

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