“The hotel was nice but we wanted to move our stay to a few days before. I accidentally booked for the day we left, rather than the day we came (we only needed a one night accommodation until our Airbnb was ready). The person we spoke to was rude, and said no exceptions and no refunds (we realized 12 days prior, rather than 14 when a full refund would have been given). We tried to change the dates but no rooms were available, then we tried to just cancel one room (we got three) and they were...
“The hotel was nice but we wanted to move our stay to a few days before. I accidentally booked for the day we left, rather than the day we came (we only needed a one night accommodation until our Airbnb was ready). The person we spoke to was rude, and said no exceptions and no refunds (we realized 12 days prior, rather than 14 when a full refund would have been given). We tried to change the dates but no rooms were available, then we tried to just cancel one room (we got three) and they were...
Erica