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"This is a beautiful hotel well located in downtown Napa! Unfortunately, the water pressure in our junior suite was extremely poor and no hot water."

"The property was good. We stayed 2 nights but the staff did not clean our room after the first night. Not sure if it was oversight. When I inquired, they gave me extra towels but did not clean the room."

"I really wanted to love my stay here but I was disappointed. First I arrived from a long drive to the computer system being down. So the line was backed up to check in. They did give me a $50 voucher so that was nice. I paid for a king room at the Reserve which ended up being in the building across the street from the main entrance. Check-in gave me a map telling me the specific numbered points to go to get to my room. But when I drove back there to park and walked to that specific location, the numbered points on the site map were different than the ones on the paper map she gave me. So it was very confusing. I had to get help from an elevator service guy. The rooms are in a U-Shape and mine was on the polar opposite end of the building that happened to be right next to an outdoor speaker to the rooftop terrace that I had the pleasure of hearing all night until it turned off at 11 PM. Fun for entertaining guests outside, but not for those trying to sleep. I tried making reservations to the spa and Ember steakhouse. Entirely booked. So make sure to reserve in advance. I was forced to order room service which cost me $150 for steak, potatoes and water. And to top it off, the bathroom sink was fully clogged. For $500 a night, do better Meritage. "

"Everything was great"

"Everything was great! Room was spacious. Staff were welcoming. The breakfast was also a plus. I would stay here again"

"Clean room "

"The hotel was needing some upgrades. Breakfast was a nice variety. "

"Spa was amazing. Loved the adult pool at the spa. Beautiful grounds, pet friendly. A cut above Carneros inn. "

"Great location downtown Napa. "