Near West End, Richmond hotel rooms at the Best Western

"I was in Richmond for a conference and the location was convenient. Parking is not included but I parked in a lot less than a block away for a reasonable cost. The design of the hotel is very cool and it seems to be staffed by students. The bar and restaurant looked very cool but I didn’t eat there. "

"I’ve stayed at this hotel several times now and love it for it’s quaintness, location, and the cat that lives on-site!"

"Mold all over the bathroom. When we turned on the heater, the smoke alarm went off. Super noisy outside"

"The room seemed very dirty. It’s as if housekeeping came in, changed sheets, dusted the main spots, and rinsed the bathroom and sink. The linoleum floor had visible spots that were sticky, the corners of the room seemed untouched, and the bathtub could have used a real scrub. "

"Check down about 930 staff was very helpful. Hotel was clean room was clean. Bed was outstanding, shower was clean. No complaints."

"Great stay as always. Convenient to my needs. Staff are lovely. Love that I can cook my meals and fi laundry here. "

"great property"

"Excellent staff and the property is great. Could use a few more amenities."

"My stay at Omni Richmond Hotel was overall a nice experience. The location is great and very convenient for exploring Richmond. The only thing that always confuses me is paying for parking at a hotel I already paid to stay at. Luckily, we found parking across the street for $6 and ended up paying only $12 total instead of $45, which was a win. The elevator was a little scary because it jerked when moving and the doors closed a bit abruptly. Our room itself was nice, but the air conditioning didn’t work as expected. We set it to 69 because we’re both dealing with hot flashes and wanted the room cooler, but it never actually felt that cool. It may be a centralized setting for all rooms, or it simply wasn’t working properly. We didn’t call the front desk since it was late. Even with those issues, every staff interaction I had was lovely, and the customer service was warm and welcoming. We didn’t get a chance to check out the heated pool or other amenities this time, but we would definitely come back for another stay."