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엠파이어 호텔 여행 후기

4 out of 5
엠파이어 호텔
44 W 63rd St, New York, NY

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 3350개 이용 후기 중 1231개" "
평점 8 - 좋아요. 3350개 이용 후기 중 906개" "
평점 6 - 괜찮아요. 3350개 이용 후기 중 551개" "
평점 4 - 별로예요. 3350개 이용 후기 중 354개" "
평점 2 - 너무 별로예요. 3350개 이용 후기 중 308개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

JEONG WON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함
답변 제공: Erica Kostic Director of Front Office 님, 2022년 3월 7일
Thank you for your review Jeong Won! We look forward to welcoming you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
엠파이어 호텔
무난했어요 위치 좋고, 근데 좀 오래됐어요
2021년 11월에 4박 숙박함
답변 제공: Sylvie/Front Desk 님, 2021년 12월 2일
Thank you for your review, we look forward to welcoming you again soon!

8/10 - 좋아요

Ariadna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Sandra 님, Deerfield Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very accommodating with anything I asked. All spoke English clearly…I’m from South Florida and this is not always true. Very pleasant stay.
2024년 5월에 4박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 16일
Thank you Sandra so much for taking the time to answer our guest survey! We will pass on your kind words to our team.We are delighted to have you as a valued guest!

6/10 - 괜찮아요

Bernice

Shower and washroom space was too confining..Also , the air condition unit was way too loud when it was turned on , even on auto. It made sleeping difficult. Finally there was absolutely no view of anything outside from the window.
2024년 5월에 2박 숙박함

4/10 - 별로예요

George

별로예요: 숙박 시설 상태 및 시설
The amenities in the room and the hotel were very disappointing. Mainly, there is no coffee shop or restaurant on the premises, no bar fridge or coffee machine in the room. For someone who likes their coffee first thing in the morning, I had to get dressed, walk a block (in the rain) to find a coffee shop before starting the day. Not doing that again!
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Carmen and Javier

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I recently stayed at a charming hotel located right in front of Lincoln Center. The overall experience was positive, with some notable highlights and minor drawbacks. The staff were very helpful throughout the stay. Although early checkout was not available, they facilitated an earlier check-in process, allowing us to leave and return only to pick up our room key. When I requested toiletries, they promptly provided a toothbrush and shower cap, although complimentary deodorant was not available. The hotel's location is excellent, directly across from Lincoln Center, making it convenient for exploring the area. The room boasted a spectacular view, enhancing the overall experience. The rooftop area, despite being a bit overpriced, offered a convenient and excellent spot to relax and enjoy the surroundings. However, the hotel is old, with only minor cosmetic renovations. Some areas, like the slightly rusty shower floor and awkward door placement near the toilet, reflect its age. Additionally, no coffee was available in the room, which was a small inconvenience. In summary, the hotel's fantastic location and helpful staff made the stay enjoyable, despite the minor drawbacks related to its age and in-room amenities.
2024년 5월에 1박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 16일
Hello Carmen, it's great to hear you appreciated the proactive service of our team members. We understand how important a comfortable room and restful sleep are during travels and are glad to know your room met these expectations.Our strategic location presents a wonderful opportunity for guests to explore the city conveniently, and we're delighted you took full advantage of it. We appreciate your constructive feedback regarding the room and look forward to accommodating your preference during your next stay. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We're eagerly waiting for your return!

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 15일
Thank you Sandra for your 5 star review! We love having you as a valued guest.

6/10 - 괜찮아요

Conor

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 15일
Thank you for your review! We love having you as a valued guest.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Empire is a top hotel. Perfect location and surrounded by restaurants local Hotspots.
2024년 5월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 - 훌륭해요

Guillermo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located across from the Lincoln Center where my nephew was preforming. Restaurants within walking distance. Easy access to the buses and subway. Staff was friendly and professional. All of them. The only thing I saw that needed attention was that the bathroom door on the inside could use some sanding and paint. We enjoyed our stay very much and will be returning. There was some noise as we were on the first floor but I think anywhere you stayed you’ll hear the hustle and bustle of the city.
2024년 5월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Empire is a great balance of value, location, and convenience.
2024년 5월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 - 훌륭해요

Sophie 님, Tiburon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel location was excellent. Lovely friendly boutique hotel. We were so grateful that we were able to get an early check in after a red eye! Amorino and Starbucks right under the hotel made coffee a non-issue. Would definitely return!
2024년 5월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. friendly staff. Room was a bit dark and needed electrical outlets by desk.
2024년 5월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
Thank you for sharing your recent experience with us. We are delighted to know you enjoyed your stay with us and you found the location and hospitable service to your liking. We would love to accommodate you in the near future.

8/10 - 좋아요

Moshe

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location room are small but this nyc
2024년 4월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

6/10 - 괜찮아요

Evelyne

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Location is really good.
2024년 5월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 - 좋아요

Ernest

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A little worn but clean
2024년 5월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 5월 13일
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 - 좋아요

Curtis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 5월 12일
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and friendly place. Would stay again.
2024년 5월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 5월 12일
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 - 좋아요

Drazen

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is unbeatable. Tired old building, carpets overdue for replacement, hot water takes ages, no laptop safe in the room. Receptionists are courteous but not very helpful and mostly officious.Hardly a three star hotel...but in NYC hotels can get away with anything. Real stars of Empire are the cleaning staff and "bell-boys". Always friendly and go an extra mile. They all deserve five stars.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Bradford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for Lincoln center, Central Park and close enough to Broadway by taxi or subway. Love this area!!!!!
2024년 5월에 1박 숙박함
답변 제공: MJ 님, 2024년 5월 10일
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. I'm happy you enjoyed your stay so thoroughly.

8/10 - 좋아요

Eliseo

별로예요: 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: MJ 님, 2024년 5월 10일
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 - 괜찮아요

Cecilia

가족 여행
Beautiful lobby!
2024년 5월에 1박 숙박함
답변 제공: MJ 님, 2024년 5월 10일
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 - 괜찮아요

Lidija

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice customer service
2024년 5월에 2박 숙박함
답변 제공: MJ 님, 2024년 5월 9일
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 - 괜찮아요

Corinne

2024년 5월에 2박 숙박함
답변 제공: MJ 님, 2024년 5월 10일
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: MJ 님, 2024년 5월 9일
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 - 훌륭해요

Tammie Miller

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 5월 8일
It's always a pleasure receiving feedback from our guests. On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

6/10 - 괜찮아요

James

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No coffee pot in room & no Room service
2024년 5월에 2박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 9일
Thank you James for your review. We do apologies for the inconvenience you've experienced. Unfortunately, we do not have coffee makers but we do have coffee shops at a close proximity like Rosetta Coffee shop and Breads Bakery that offer a discount for all of our guests. We look forward to welcoming you back in the future.

8/10 - 좋아요

betty a

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I've stated at the Empire Hotel twice and will continue to do so. The hotel itself isn't in the best condition but i would say it's good. If you're looking for high-end luxury, this would not be the hotel. Though there is a rooftop restaurant/bar, there is no in-room dining because the hotel doesn't have a kitchen. However, its location is great. The Lincoln Center is across the street as well as the 66 St-Lincoln Center subway station. And it's not packed with the normal tourist crown around the neighborhood. It's a short stroll to Central Park and a short walk to Columbus Square. For me, I am not in the hotel for much of my stays so this fits me just perfectly. Staff are helpful and my rooms have been very clean. Hall is a bit dark but that doesn't bother me.
2024년 4월에 4박 숙박함
답변 제공: Empire Management 님, 2024년 5월 8일
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

6/10 - 괜찮아요

Karin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Empire Hotel is a very nice hotel within a great area close to things. The rooftop was nice. The service needs improvement. When I arrived I had the hotel hold my luggage till check in which was great. Only thing when it was time to check in, I received my bags but wasn’t offered any help taking them up to my room. Also, I had to call the front desk, the phone rang and rang. Finally someone answered and put me on hold and never got back to me. I had to hang up and call back. Honestly I expected better service for what was paid for my stay.
2024년 5월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 5월 8일
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

10/10 - 훌륭해요

vasel

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 5월 8일
It's always a pleasure receiving feedback from our guests. On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스
Great place for a weekend stay. Great location.
2024년 5월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 5월 8일
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern but affordable
2024년 5월에 3박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 7일
Thank you for your 5 star review Tony! We are delighted to have you as our valued guest.

4/10 - 별로예요

Wade

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 5월에 4박 숙박함
답변 제공: MJ 님, 2024년 5월 9일
Thank you for sharing your feedback. Please, visit us again soon.

2/10 - 너무 별로예요

bruno 님, new orleans

단체 여행
Terrible hotel
2024년 5월에 2박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 7일
Hello Bruno, thank you for your review. Your feedback is gratefully received, as it helps us strive for improvement. We certainly apologize and ask that you contact the hotel to discuss your stay. We will do our best rectify these unfortunate misdoings. We can't wait to welcome you back to the Empire Hotel.

8/10 - 좋아요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view from our room was a roof not like the time we stayed before a little disappointing
2024년 4월에 2박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 7일
Hello Kathy, thank you for your review. We certainly apologies that you did not enjoy our courtyard view. Our front desk team, upon request, can help assign a room with a city view. Please do let us know upon check-in for any future reservation. We are more than happy to accommodate. We can't wait to welcome you back to the Empire Hotel.

8/10 - 좋아요

Antonio

출장 여행
좋아요: 직원 및 서비스
Dated hotel. Across the street from Lincoln Center a plus. A little noisy. Pool not open but advertised.
2024년 5월에 1박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 7일
Thank you Antonio, we're delighted to know you enjoyed our convenient location. We certainly apologize for any inconvenience you experienced during your stay. We are so delighted to have you as our valued guest.

8/10 - 좋아요

Cassandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Fancy lobby, nice staff, rooms bigger than expected for nyc but rooms could be better / more updated / have nicer amenities
2024년 5월에 3박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 6일
Hello Cassandra, thank you for your review. Your feedback is gratefully received. We love that you enjoyed our attentive staff and our spacious rooms. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We can't wait to welcome you back to the Empire Hotel.

8/10 - 좋아요

Scott 님, Katy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would be great if the check-in and check-out process was faster and more efficient/modern. Anytime I have to go to the front desk I know I am going to have to wait because all attendants will be busy
2024년 5월에 1박 숙박함
답변 제공: The Empire Hotel 님, 2024년 5월 6일
Thank you Scott for your review. We do value your feedback as it helps us strive for improvement in these specific areas. We are delighted to have you as our valued guest.

6/10 - 괜찮아요

Mary 님, Hamden

가족 여행
별로예요: 편의 시설/서비스
The location is great. The rooms are quite dated and the bathroom was difficult (toilet too close to the bathroom door, dysfunctional sink with faucet way too close to sink basin). Despite these issues, it was a quiet room and the hotel felt safe.
2024년 5월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 5월 6일
We do apologize for any inconvenience regarding the room. We are addressing and can assure you this is certainly not an accurate representation of the level of service we strive to provide. Our goal is to provide a great stay and exceptional service. We look forward to another opportunity to have you as a guest.

4/10 - 별로예요

Holly

별로예요: 숙박 시설 상태 및 시설
Great location. The room was terrible. Freezing cold. A window that looked out onto an internal air conditioner and pipes that was very loud at night, so I had to get ear phones to sleep. The price was better than some of the other hotels I was looking at, but in the end, it was not worth it.
2024년 5월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 5월 8일
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

8/10 - 좋아요

Alicja

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The hotel's glory days are already behind it. Many places need to be refreshed. In the rooms you can find remnants of previous guests (e.g. masks). Generally, a nice hotel and a great location. Unfortunately, it was very noisy from the street and from the air conditioning on the roof. No ventilation in the bathroom, and poor ability to regulate the air conditioning.
2024년 4월에 8박 숙박함

6/10 - 괜찮아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very small and the hotel is kind of far from subway. It’s 5 min to Central Park and Columbus circle
2024년 4월에 2박 숙박함
답변 제공: Empire Management 님, 2024년 5월 6일
We do apologize for any inconvenience regarding the room. We are addressing and can assure you this is certainly not an accurate representation of the level of service we strive to provide. Our goal is to provide a great stay and exceptional service. We look forward to another opportunity to have you as a guest.

8/10 - 좋아요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Empire Management 님, 2024년 5월 6일
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Empire Management 님, 2024년 5월 6일
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 - 훌륭해요

Owen

Great
2024년 5월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 5월 6일
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 - 훌륭해요

Louise 님, Kingston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 5월 4일
Thank you for your feedback! We're happy you enjoyed your stay and we are eager to continue welcoming you back.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, comfy room, helpful staff.
2024년 4월에 4박 숙박함
답변 제공: Empire Management 님, 2024년 5월 4일
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. We're happy you enjoyed your stay so thoroughly and we are eager to continue welcoming you back.

10/10 - 훌륭해요

Ljubisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
next to Duomo and La Scala… unbeatable location!
2024년 4월에 1박 숙박함
답변 제공: Empire Management 님, 2024년 5월 5일
Thank you for sharing your recent experience with us.

8/10 - 좋아요

Marian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lobby could use a remodel, but perfect location for Central Park.
2024년 4월에 4박 숙박함
답변 제공: Empire Management 님, 2024년 5월 5일
Thank you for sharing your recent experience with us.