Northwest Austin, Austin hotel rooms at the Marriott Hotels & Resorts

"Elevators were stopping between floors and making a loud noise noises. Mould in the rooms. Most surfaces as you enter the building and in the lobby, where either so badly aged that they were deteriorating or it was a bit damaged. The valet area and the entry to the lobby are very dated. The security doors on the fourth floor are not working so anyone can walk in and out and it is relatively unsafe. The room conditions, including the bathrooms and the state of the actual walls and floors and fundamental basics are all either old or dilapidated. The staff are nice. "

"Staff was great especially front desk Diane. Room was clean and amenities great. We had water whenever we asked! Hotel was very central and walking distance to many places we wanted to go too."

"High end hotel, worth price and high-quality staff to match"

"The hotel is sub standard. Corridors are dark. Some items like switch plates are broken. Not clean. Don’t know why gets Expedia VIP rating. will not stay there again."

"Hotel is pretty new building, so quite clean...However, breakfast, and coffee service is quite poor I felt. Very few choices than what I see in budget hotel and mostly like a motel. Why would I find such low options like in a motel when you pay higher than motel? Second , coffee supposedly they keep it cold most of the day. when I asked about it I was told to use microwave to heat it? I was quite surprised, didn't expect that. Even in budget hotel they keep coffee hot ... I feel like this pretty low for Hilton brand.. and should be fixed.. I didn't choose tru by Hilton when I booked for last night .. instead went to budget hotel for half of the cost and got a hot coffee and reasonable breakfast choices. "

"Only ate there once "

"Room was nice, spacious and with good kitchen. Breakfast was good. Had variety, something for everyone. "

"Sweet staff and clean rooms! "

"The room was not clean and there visibly soiled areas on the counters"