피닉스 리조트

“old and not clean”

“The room the fitness center the pool all amazing! Loved it!”

“Very good safe very clean”

“The property itself has charm, but a few issues really impacted our stay. Most notably, we found two roaches in our room and they were German cockroaches, not the "palmetto bugs" staff tried to attribute to recent palm tree trimming nearby. To their credit, staff did acknowledge that explanation wasn't really an excuse, but the resolution fell short: we were told housekeeping wouldn't address it until checkout (which was the next day), meaning we had to deal with it for the remainder of our...

“I’m not really sure where to start. Upon arriving at the hotel and parking, the elevator was out of service. At check-in they forgot to give us our complementary drink tickets that you get for being a member. Walking to our room we saw that all the fountains were off. I’m sure it had something to do with maintenance but again I booked this hotel specifically because of how beautiful it was. The fountains didn’t fill up and turn back on until the day we left. I booked a poolside view, but our...