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BALAM Playa - 15 Th. Ave

3.0 star property
Travelers find tropical relaxation at this Playa del Carmen retreat, where poolside lounging and beach bar cocktails create the perfect vacation rhythm

Choose dates to view prices

Located in central Playa del Carmen, BALAM Playa - 15 Th. Ave offers vibrant energy and relaxation. Enjoy a free continental breakfast, outdoor pool, and beach bar. Helpful staff assist with tours, and in-room WiFi keeps you connected.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Studio Suite

Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Family Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

View all photos for Grand Studio Suite

Grand Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Grand Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite

Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Exclusive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Located near a private beach, BALAM Playa - 15 Th. Ave is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    2 min walk - 0.2 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    3 min walk - 0.3 km
  • One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust
    Playacar Beach
    5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal
    5 min walk - 0.4 km
  • Central Square
    9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN)
    47 min drive

Restaurants

  • Pollos El Pechugon
    2 min walk
  • Burger Playa
    2 min walk
  • Marley Coffee
    2 min walk
  • Asadero El Pollo
    2 min walk
  • primer plato
    2 min walk

About this property

BALAM Playa - 15 Th. Ave

Hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar, and more. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Self parking (surcharge), a porter/bellhop, and a 24-hour front desk
  • Luggage storage, concierge services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as first-run movies and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with heated floors and showers
  • 40-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, full-sized refrigerators/freezers, and first-run movies

Similar properties

Interior detail
Hotel Bosque Caribe , 5th Av Zone
  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available
7.6 out of 10, Good, 340 reviews
Hotel Bosque Caribe , 5th Av Zone

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number HSR190307TC4

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Does BALAM Playa - 15 Th. Ave have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM.

Is BALAM Playa - 15 Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day.

How much is parking?

Self parking is available for USD 10 per day.

What time is check-in at BALAM Playa - 15 Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at BALAM Playa - 15 Th. Ave?

Check-out is at noon.

Where is BALAM Playa - 15 Th. Ave located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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Reviews

BALAM Playa - 15 Th. Ave Reviews

6.2

6.0

Cleanliness

6.0

Amenities

6.2

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 64 out of 283 reviews
Rating 8 - Good. 58 out of 283 reviews
Rating 6 - Okay. 59 out of 283 reviews
Rating 4 - Poor. 32 out of 283 reviews
Rating 2 - Terrible. 70 out of 283 reviews

Reviews

6/10 Okay

Lawrence Ross

Liked: Cleanliness, amenities, property conditions & facilities
Nothing special.Room was clean.Pesonally little nosey for me
Stayed 2 nights in Dec 2025

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025

6/10 Okay

Berlie

Liked: Staff & service
It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.
Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025

10/10 Excellent

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind for me.
Stayed 4 nights in Jun 2025

2/10 Terrible

Niket

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to 5th Ave. Good value for the price. Needs instructions for operating TV.
Stayed 1 night in Feb 2025

6/10 Okay

Neys

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

can't complain for the price I paid

Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable
Stayed 6 nights in Apr 2025

6/10 Okay

Marcos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above.
Stayed 1 night in Jul 2025

6/10 Okay

GEORGE

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Ummm

A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice
Stayed 4 nights in May 2025

4/10 Poor

Marilyn Francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Balam Playa is a basic hotel, as expected. The hotel is kept very clean and it was quiet. Most of the staff were friendly and accommodating. Location great. The furnishings were old and uncomfortable, and in some cases in bad repair. The pool is small but well tended. The pool furnishings, especially the lounge chairs, were in rough shape with old torn cushions - not really usable. The room itself was ok. The beds were super hard and one had a spring sticking up in the middle. The built in bedside tables were ok but the bottom shelf on one was broken and unusable. The bathroom was functional. The shower was the worst. Broken shower door with chunks of glass missing, the tracks didn't work properly and difficult to move. The water was very undependable. Very low/slow pressure, took several minutes for the hot water to get there, but when it did, it got super hot (difficult to control temperature - either super hot or cold). The last day, there was no hot water at 8 am. In fact, the hot water was just cutoff and no water came out at all. We had one issue with a blown lightbulb in the bathroom, and staff very quickly replaced the bulb, for which we were thankful. One staff member got very angry with me for borrowing two glasses from the kitchen (there were none in the rooms). The amenities in the room were limited - extas included a bar-sized fridge, tv (your own streaming accounts req'd), air conditiong and ceiling fan. No extras in bath. Wifi worked well
Stayed 7 nights in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 28 nights in Nov 2025

6/10 Okay

colette Marie

Liked: Cleanliness, amenities
More cleaning of the rooms. Better water pressure in shower.
Stayed 11 nights in Dec 2025

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025

2/10 Terrible

Perla Gisel

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 3 nights in Oct 2025

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and it has about everything you need
Stayed 4 nights in May 2025

6/10 Okay

Julian

Liked: Cleanliness
No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,
Stayed 7 nights in Jul 2025

8/10 Good

Dimitri

Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025

6/10 Okay

Pablo

Disliked: Staff & service, property conditions & facilities
very noisy in my experience
Stayed 2 nights in Aug 2025

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money
Stayed 2 nights in Sep 2025

2/10 Terrible

redouane zaid

Disliked: Cleanliness, amenities, property conditions & facilities
the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:(
Stayed 10 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
I, like
Stayed 1 night in Apr 2025

2/10 Terrible

Fidel

Disliked: Cleanliness, staff & service, property conditions & facilities
The property lost power , they didn’t help at nothing on all , they didn’t had the possibility to relocate on another hotel … not power , not air conditioner, not water … you couldn’t take showers, you couldn’t sleep in suffocate room, the toilet was full of pee & poo about 3 days , you couldn’t charge your cell phone..so , my staying wasn’t nothing fine… was a bad experience in this Balam playa hotel … I won’t be there never again 👎
Stayed 15 nights in Aug 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible hotel they used photos that are not the true thing false avertisment
Stayed 5 nights in Apr 2025

8/10 Good

Uriel Esparza

Liked: Cleanliness, staff & service, amenities
Close to beach
Stayed 4 nights in May 2024