3 개의 야외 수영장, 카바나(요금 별도), 수영장 파라솔

힐튼 플라야 델 카르멘, 안 올 인클루시브 어른 전용 리조트 여행 후기

4.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1179개 이용 후기 중 761개" "
평점 8 - 좋아요. 1179개 이용 후기 중 235개" "
평점 6 - 괜찮아요. 1179개 이용 후기 중 92개" "
평점 4 - 별로예요. 1179개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 1179개 이용 후기 중 38개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Timothy 님, Tucson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hilton is close to everything in Playa del Carmen but they somehow keep the craziness and peddlers of 5th avenue away. The hotel itself is clean and luxurious. The staff is amazingly friendly and are quick to offer an ola and smile every time you see them. The beach is unfortunately eroding away and very rocky. Hilton is one of the few resorts to clean off the seaweed each day - so that was appreciated. The multiple restaurants on site offer a good mix of options and the buffets were always well stocked. The evening entertainment was a live band, then some sort of acrobat show, and then a live band again. Each one was about the same, but it was always a good time. My wife and I had a great week-long vacation here. We're already looking forward to our next trip.
2024년 5월에 7박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 28일
Dear Timothy,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kathleen was great in helping us during our stay. She was very friendly and personable.
2024년 5월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 28일
Dear Anthony,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Eddy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and services were very kind and helpful.
2024년 5월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 26일
Dear Eddy,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

4/10 - 별로예요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Terrible food! However the staff are great! If you want to walk out from the resort to the beach this is not the resort for you. The beach has erosion, lots a rocks and no where to lay out and you are unable to walk along the beach. Resort if very laid back so if you are looking for a party vibe or fun activities pick another resort. Also bad alcohol selection….top self is watered down as well!!!
2024년 5월에 5박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 22일
We are very sorry to hear that your experience was not satisfactory. We appreciate your comments and want to assure you that we will work on each of them to improve our services. We hope to have the opportunity to welcome you again in the future and be able to satisfy all your needs. Thank you for your understanding and for helping us to be better.

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 22일
Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property, great service and staff, I am a gold hilton rewards member but will never stay here again. Stay away unless you want to go broke. Dining option's are terrible, Buffett closes at 4:30 pm. 4 other resturants operated on alternate nights. Beautiful pool, if you choose to find a lounge chair you must pay $130 a day for a cabana all lounges go with cabanas. No stocked liquor in the rooms, only 2 beers and a coke, dont ask for more thats the limit. Name brand drinks are extra only local stuff. So in closing my advice stay away from American companys trying to operate hotels in mexico. We are going back to the RIU brand, they know how to operate hotels in Mexico.
2024년 5월에 5박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 19일
Thank you for taking the time to write a summary of your stay with us. We are sorry to hear that we did not meet your expectations during your visit. Please be assured that we take your comments very seriously and will take this opportunity to work on these areas in order to provide better service to our guests. Overall, we take these comments very seriously and you can be assured that the necessary steps are being taken to prevent future occurrences.That said, we look forward to the opportunity to welcome you back for a renewed opportunity to redeem your confidence in our resort and service.

8/10 - 좋아요

Steven Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the hotel the only issue is that Expedia customers do not receive the same level of service such as premium drinks cost extra and at a very high price for the difference.
2024년 5월에 8박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 19일
Thank you for sharing your opinion through this medium. Your comments are really valuable to us, as they allow us to improve our service and product levels. We apologize for not meeting your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

10/10 - 훌륭해요

D'Vaughnia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this property very beautiful
2024년 5월에 6박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 19일
Dear DVaughnia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 - 좋아요

Mark Alan 님, Bend

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Resort. Pool was great. Wading out into the ocean was very rocky. The food offerings could have been better.
2024년 5월에 6박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 15일
Dear Mark Alan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Roberto 님, Va beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing I didn’t like is that cabanas are all around the pool for people to pay for. Got annoying cuz we just wanted a chair to put our towels on
2024년 5월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 10일
Dear Roberto,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 10일
Dear Gina,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the best time! Service-Excellent Pool-Excellent Food-Excellent Beach-Okay. Water was pretty, but not accessible due to the amount of the rocks. Plus, large amount of the Sargasm blooms on the beach, but that’s not their fault. We would definitely return to Hilton Playa Del Carmen.
2024년 5월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 10일
Dear Alex,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

VANESSA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service from everyone was TOP NOTCH. Luis the catering manager and his staff in SPICE and MARIA P Restaurant really went out of their way for us. The older gentlemen working at the Café serving cappuccinos and desserts had the best energy! He was amazing. I have zero complaints about the food , our room, or the resort. Exceeding my expectations for an all inclusive
2024년 4월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 7일
Dear Vanessa,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Caroline

2024년 4월에 5박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 26일
Thank you for taking the time to leave your rating, we look forward to welcoming you back in the future so that we can once again provide you with the attention and experience that we offer to our guests.

10/10 - 훌륭해요

Saad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Amazing
2024년 4월에 3박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 4일
Dear Saad,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!

10/10 - 훌륭해요

Robert Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very attentive and accommodating
2024년 4월에 5박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 3일
Dear Robert Scott,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Sharlene 님, Calgary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our 3rd time at this resort. It’s the best. Right in town, beautiful resort, good food, excellent service. Not too big.
2024년 4월에 7박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 2일
Thank you for taking the time to write a review about your stay at our resort.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort.

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2024년 3월에 3박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 2일
We sincerely hope that you will give us the opportunity to host you again in the future so that we can provide you with the extraordinary experience you deserve. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

10/10 - 훌륭해요

Brandi Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place! Will be back!
2024년 4월에 4박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 2일
We are glad to hear that your stay was most enjoyable and that you were very satisfied with our service. We strive to provide the most memorable experience for our valued guests. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

10/10 - 훌륭해요

Letícia 님, Las Vegas

2024년 4월에 6박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 21일
Dear Leticia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Joanna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't that beach had lots of rocks which made difficult to swim
2024년 4월에 3박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 5월 1일
We would like to thank you for choosing our resort as your host for your recent visit to our destination. It was a pleasure to have you stay with us and we appreciate you taking the time to share your experience on the platform. We regret that the beach was not what you expected, unfortunately the area is very rocky, and with signage to avoid accidents.We hope this detail did not affect your experience with us, we hope to see you again, if you allow us, so you can enjoy the other benefits that the hotel has.best regards.

6/10 - 괜찮아요

Elena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food needs to be worked on
2024년 4월에 6박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 4월 30일
Thank you for taking the time to write a summary of your stay with us.We apologize that we did not meet your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

10/10 - 훌륭해요

Bianca

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and great food.
2024년 4월에 5박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 4월 30일
We thank you for taking the time to share with us such a wonderful review of your experience.We look forward to having the pleasure of welcoming you again in the near future.

10/10 - 훌륭해요

Joel 님, Cement

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 30일
Dear Joel, We appreciate you taking the time to post about your stay with us, and We truly hope you can give us the opportunity to host you again in the future to offer you another remarkable experience. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.

10/10 - 훌륭해요

Joao Agostinho Da

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough pool side seating was the biggest disappointment for this property. In order to seat by the pool one had to pay for it
2024년 4월에 4박 숙박함

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
More bathrooms, food options for lunch closer to main pool and beach. Update elevators, better options on beers.
2024년 4월에 8박 숙박함

8/10 - 좋아요

KARINA VERONICA GENIS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Algunos de su personal no tienen actitud de servicio y parece que están enojados, otros dan preferencia a los extranjeros. Su playa no es apta para meterse, mucha roca y nos tocó llena de sargazo. Lo demás muy bien.
2024년 4월에 4박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 4월 26일
Le agradecemos el tiempo que ha invertido en redactar un resumen de su estancia con nosotros, le pedimos disculpas por no haber cumplido sus expectativas, no obstante, esperamos que, mientras seguimos trabajando para mejorar nuestro producto, decida darnos otra oportunidad de servirle mejor en el futuro.

10/10 - 훌륭해요

Kelli

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fun!!
2024년 4월에 2박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 24일
Dear Kelli,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El servicio de los meseros y trabajadores fue excelente, es un lugar muy cómodo y tranquilo.
2024년 4월에 4박 숙박함
답변 제공: Kevin Yañez, MOD 님, 2024년 4월 20일
Gracias por tomarse el tiempo de escribir y compartir su reciente experiencia en Hilton Playa del Carmen, Nos alegra saber que su estancia ha sido de lo más agradable y que ha quedado muy satisfecho con nuestro servicio. Nos esforzamos por ofrecer la experiencia más memorable a nuestros valiosos huéspedes.Apreciamos mucho sus amables comentarios aquí y los he compartido con nuestro equipo.

10/10 - 훌륭해요

Shane 님, Manhattan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff & service 10/10
2024년 4월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 19일
Dear Shane,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 - 좋아요

Kristine 님, Hartford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thoroughly enjoyed our stay, but I have one concern regarding the pool area. Despite the agreement we signed not to reserve lounge chairs with towels, it seemed that many guests disregarded this rule. As a result, those who arrived early to use the pool were unable to find available chairs. It would be appreciated if the resort could enforce this rule more effectively to ensure fairness for all guests.
2024년 4월에 5박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 19일
Dear Kristine,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Too salesy when there There was a smell of sewage outside our room on that’s side of the property, not in the room. Staff were great Place was clean
2024년 4월에 3박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 18일
Dear John, Thank you for sharing your comments and observations on your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review and we are glad to know you enjoyed our cleanliness and service.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with a truly wonderful and memorable experience. Please feel free to reach us prior to your next visit if you need assistance prior to arrival.

10/10 - 훌륭해요

Eva

2024년 4월에 6박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 5월 5일
Dear Eva,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 - 훌륭해요

christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second stay here. It has improved noticeably in the last few years. Good value for money and probably the best place to stay in Playa.
2024년 4월에 3박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 15일
Dear Christopher,Thank you very much for your recent visit to our slice of paradise. We cannot thank you enough for your loyalty to Hilton Playa del Carmen, and we are very grateful for your preference. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.Once again, we thank you for taking the time to share such a wonderful review of your experience with us, and look forward to welcoming you back in the not too distant future.

8/10 - 좋아요

Estephania

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Me gustó la ubicación
2024년 4월에 3박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 16일
Estimada Estephania,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. En nombre del personal de Hilton Playa del Carmen, nos gustaría aprovechar esta oportunidad para agradecerles el permitirnos tener el privilegio de hospedar a huéspedes tan distinguidos como ustedes.Quisiéramos tener el gusto de volver a tenerlos aquí en casa, por lo que les pedimos que si deciden darnos esta oportunidad, nos lo hagan saber para consentirlos una vez más como se merecen! ¡Gracias y hasta pronto!Hilton Playa del Carmen.

10/10 - 훌륭해요

Blake R

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best places we have stayed at in Playa Del Carmen. 2 time there, looking forward to the next go around.
2024년 4월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 14일
Dear Blake, Thank you for choosing our beutiful resort for your recentr stay in Playa del Carmen, we are delight to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

6/10 - 괜찮아요

Stanley

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upcharge on cabanas and room had several ants on the floor.
2024년 4월에 7박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 19일
Dear Stanley,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

10/10 - 훌륭해요

Gabriel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy aceess to shopping and local dining. Resort was clean, nice staff, and good food. The on staff photographers were a nice touch. We were able to get some good keepsake photographs from the trip.
2024년 1월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 13일
Dear Gabriel,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 - 훌륭해요

Kaitlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 10일
Dear Kaitlyn,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 - 좋아요

Ann

2024년 4월에 5박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 30일
Dear Ann, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to share your experience with us. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.

10/10 - 훌륭해요

Ryan

2024년 3월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 28일
Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 - 좋아요

Darlene

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 7일
Dear Darlene,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 7일
Dear Patrick,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thoroughly enjoyed our stay. The staff was unbelievably kind and attentive, and the rooms were always kept spotless. The food was excellent, but some restaurants were better than others. I would stay away from any of the paid meals. Room service was always timely but the food was either amazing or mediocre. Drinks were ok and plentiful but felt a little watered down at times. The resort should replace the hot tubs in the bedrooms with a larger dresser and desk. We stayed in a king oceanfront walkout but the benefit was diminished by the bushes in front. Playa should replace the lawn cabanas with a cabana and chairs at the nearby pool as a standard accommodation with this pricy room. All in all it was a wonderful week and we look forward to going again next year.
2024년 3월에 6박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 5일
Dear Karen, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience, we look forward to welcoming you back!

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is Amazing and excellent attention for the personal people
2024년 4월에 2박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 3일
Dear Maria, Thank you for choosing us to spend your vacation. We appreciate your kind comments, and they will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.We hope to have the honor of welcoming you again for another exceptional stay.

8/10 - 좋아요

Christopher Bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice resort and conveniently located near 5th Ave. Staff are very friendly and they ensure that you have everything you need. The biggest drawback we experienced was how many up charges there were for a resort that is supposed to be 'all-inclusive'.
2024년 3월에 4박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 3일
Dear Christopher Bruce,Thank you for choosing our resort, and for taking the time to share your impressions. We sincerely appreciate your feedback, and we are grateful to hear your praises to our team members.Our Executive Team is reviewing your comments in regard to communication and offer of premium perks, to ensure they are used to improve our guest's experience. Once again, we thank you for sharing a detailed review of your experience. Please be certain that your comments will not be overlooked, and we truly hope to have the opportunity to host you again in the future.

10/10 - 훌륭해요

Cathelena C

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is the 2nd time I’ve come to this resort and I love it. I’ve been to MX a handful of times and this resort is my favorite. The location, it’s right by the 5th avenue strip which is nice to get off the resort and shop. Also a short walk from the ferry to Cozumel. The resort itself is great. The food and the staff and 10/10. Would come here again.
2024년 3월에 6박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 3일
Dear Cathelena C, We cannot thank you enough for taking your valuable time to share this wonderful review. We are thrilled to know you had a fantastic vacation and took advantage of our privileged location in Playa del Carmen.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests.We would certainly love to have you back for another excellent stay at Hilton Playa del Carmen, your home away from home.

10/10 - 훌륭해요

Ruben Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 3일
Dear Ruben Alberto, Thank you very much for taking the time to share your experience following your recent stay at our beautiful property. We are glad to know that you enjoyed your time with us, and we sincerely look forward to having the pleasure of hosting you again soon.

10/10 - 훌륭해요

Alissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is very nice, staff is very friendly, and I really like that it was super clean. Very lively night life off the resort and very safe. My husband smokes but there is no smoking on the resort. Overall great experience.
2024년 3월에 7박 숙박함
답변 제공: Ana Figueroa, Managing Director Assistant 님, 2024년 4월 3일
Dear Alissa, We appreciate the time that you have invested in writing an overview of your stay with us. We are happy to hear you enjoyed our cleanliness and service.Thanks again for your time and visit, and we sincerely hope to have the opportunity to welcome you again in the near future.

10/10 - 훌륭해요

Andrea

2024년 3월에 4박 숙박함
답변 제공: Samantha Hidalgo 님, 2024년 4월 21일
Dear Andrea,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,