총 5,343개 실제 이용 고객 후기를 기반으로 한 평점
4.8 객실의 청결도
4.7 서비스 및 직원
4.7 객실의 편안함
4.6 호텔 상태
익스피디아 실제 이용 고객 후기
실제 이용 고객이 작성,
아름다운 정원과 편리한 위치
게시일: 2016. 12. 11. , Hotels전반적으로 만족스러웠으며, 수영장과 정원 등이 아름다워서 좋았음.
식사 및 룸서비스 음식도 만족스러웠고, 5번가와 가까워서 밖으로 나가기가 편했음.
작성자: HYO BIN 거주지: 대한민국
다 좋음
게시일: 2015. 8. 31. , Hotels4.5 이상
다 좋음... 다만 바다가 별로임
음식 청결도 서비스 등등 다 좋음 바다만 빼고 ㅠㅠ
실제 이용 고객이 작성,
게시일: 2012. 12. 28. , Hotels
실제 이용 고객이 작성,
게시일: 2020. 5. 31. , Expedia
실제 이용 고객이 작성,
게시일: 2020. 3. 30. , Expedia
호텔 매니지먼트의 의견
2020. 4. 4.에 Manger on Duty(호텔 매니지먼트)에 의해 작성
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
실제 이용 고객이 작성,
게시일: 2020. 3. 30. , Expedia
everything was great. the people were polite and made us feel at home
호텔 매니지먼트의 의견
2020. 4. 4.에 Manager on Duty(호텔 매니지먼트)에 의해 작성
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
실제 이용 고객이 작성,
게시일: 2020. 3. 23. , Expedia
3rd time here. We love it. The resorts is beautiful. Staff is great. Plenty of entertainment. Plus Playa is right outside the door. The best resort!
호텔 매니지먼트의 의견
2020. 3. 23.에 Manager on Duty(호텔 매니지먼트)에 의해 작성
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
실제 이용 고객이 작성,
게시일: 2020. 3. 21. , Expedia
호텔 매니지먼트의 의견
2020. 3. 21.에 Manager on Duty(호텔 매니지먼트)에 의해 작성
Thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job.
It will an honor to have the opportunity to host and pamper you again in the near future.
실제 이용 고객이 작성, 거주지: Gulfport MS
게시일: 2020. 3. 20. , Expedia
It was supposed to be all inclusive.
But i couldn't sit at the pool unless i paid $125 per person for their foam party.
I had to set out in the back row of recliners even though i was the first person at the pool.
The resturants close several times a week and one night i was told unless i want tacos again then i will need to go to the resort next store and unless you made a reservation for the Italian restaurant then it was tacos AGAIN... The Speedy Shuttle service made us and a whole group of people wait 2 hours before telling us that there are no busses avalible . And that we should find another way to get to the resort.
I tried to contact Expedia and the shuttle service and still haven't gotten refunded.
We had tryed everyday for 9 days and still had to take a taxi back to the airport. I do not recommend you use Expedia or the Speedy shuttle service.
This is for your own good. You don't want to be pissed off on your vacation.
호텔 매니지먼트의 의견
2020. 3. 20.에 Manager on duty(호텔 매니지먼트)에 의해 작성
Dear W.
Many thanks for your comments regarding the discomfort to your stay at HiltonPlaya del Carmen, we are sincerely sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services, and wherever possible we are happy to listen and learn. We always try to do our best to satisfy our guests and make their vacation enjoyable; We cordially invite you to visit us in the near future and give us the opportunity to change your perception from our resort. Thank you again for your value review and for visiting us.
실제 이용 고객이 작성, 거주지: Montreal
게시일: 2020. 3. 18. , Expedia
Property is maintained really well.. all the facilities and services are good. Almost everything is taken care here.
호텔 매니지먼트의 의견
2020. 3. 19.에 Manager on Duty(호텔 매니지먼트)에 의해 작성
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
