게시일: 2020. 3. 20. , Expedia
It was supposed to be all inclusive.
But i couldn't sit at the pool unless i paid $125 per person for their foam party.
I had to set out in the back row of recliners even though i was the first person at the pool.
The resturants close several times a week and one night i was told unless i want tacos again then i will need to go to the resort next store and unless you made a reservation for the Italian restaurant then it was tacos AGAIN... The Speedy Shuttle service made us and a whole group of people wait 2 hours before telling us that there are no busses avalible . And that we should find another way to get to the resort.
I tried to contact Expedia and the shuttle service and still haven't gotten refunded.
We had tryed everyday for 9 days and still had to take a taxi back to the airport. I do not recommend you use Expedia or the Speedy shuttle service.
This is for your own good. You don't want to be pissed off on your vacation.
호텔 매니지먼트의 의견
2020. 3. 20.에 Manager on duty(호텔 매니지먼트)에 의해 작성
Many thanks for your comments regarding the discomfort to your stay at HiltonPlaya del Carmen, we are sincerely sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services, and wherever possible we are happy to listen and learn. We always try to do our best to satisfy our guests and make their vacation enjoyable; We cordially invite you to visit us in the near future and give us the opportunity to change your perception from our resort. Thank you again for your value review and for visiting us.