"The service on arrival was pleasant and friendly although we did have around a 15 minute form to fill in on arrival with quite a lot information needed.
Our room was clean and tidy, had aircon and a comfortable bed. Shower/taps water pressure seemed to fluctuate for some strange reason, from not much water to a lot?
We had upgraded to the superior room but it was on the lower floor, so no views.
Being on the lower level was very noisy with lots of people walking past and even cars going past.
Then at around 5.55 a.m we were awoken on our departure day by a faulty fire alarm in our room. Then up until 7.30 was constant noise from staff, things like glass bottles being disposed of etc.
We have had a home which had a fire so the fact that we were woken like that really wasn't nice and the continued noise. We have four children so to have a lay in is what we really wanted.
We had breakfast which in all honesty we have had a lot better, food quality and portion was ok.
When we complained regarding being woken up, the staff member said sorry the fire alarm had a fault. For us health and safety with a hotel should be paramount and couldn't believe what we were hearing.
We also complained to Hotels.com and they have been very unhelpful. They want to give us a small credit for the inconvenience.
The morning was ruined and we left the hotel in a very anxious state.
In our opinion the Hotel/Hotels.com should have fully refunded this stay."