“discounted upgrade request sent via the hotel and we accepted but when we arrived we were told the upgrade system wasn't working and we quickly dismissed, and told no discounts available. Reception not so customer focused and friendly. Ordered cocktails the bar was empty and took 25 minutes to make !. The hotel is very compact and not much space at breakfast, felt quite claustrophobic. Overall disappointing but it didn't spoil our night away.”
“discounted upgrade request sent via the hotel and we accepted but when we arrived we were told the upgrade system wasn't working and we quickly dismissed, and told no discounts available. Reception not so customer focused and friendly. Ordered cocktails the bar was empty and took 25 minutes to make !. The hotel is very compact and not much space at breakfast, felt quite claustrophobic. Overall disappointing but it didn't spoil our night away.”
Elaine