솔트레이크시티, 유타의 스파가 있는 리조트 및 호텔

“첫도착시 도어맨,벨맨은 매우친절하여 자시간운전의 피로를 풀수있었지만, 객실샤워실 컵이 파손되어서 난 입술을 다쳐 피가났고, 늦은시간이라도 직원에게 항의했지만, 직원은 내게 사과도없었고, 내상태에는 관심조차없었다. 다음날 다시 항의하자 총지배인은 당일 근무가아니라하더니 홀담당 매니저가 내게 100불을 준다했다. 나는더 기분이 안좋았다., 총지배인이라는분이 결국 나와서 진심어린은 사과와함께, 내상태를 체크해주었고, 우리의 뜻깊은 여행을 망칠까 걱정해주며 본인이 해줄수있는 성의 표시를 다해주고싶다고했다. 행여라도 전달과정이 제대로 이뤄졌는지 확인하기위해 한국인 직원을 보내주는 배려도 감사했다. 1년전부터 준비했던곳이라 기대가 너무컸나보다. 역사있고 기풍있는곳이라 서비스도 그만큼 깊을거라생각했는데, 초기대응하는 직원들의 서비스가 실망스럽다. 다친상처는 다행히 잘 아물었지만 마음의 상처는 오래갈듯하다. 하지만 마지막까지 최선을다해 배려해주신 총지배인님께 감사인사를남기고싶다. 다시방문한다면...

“It was good! The hotel is large and the staff are friendly. The ice rink is next to it, and people seemingly happy to have fun, and this noise did not affect the room. Recommended! ”

“Clean rooms”

“Offseason… place not in tip top ship. No lobby bar. Restaurants had strange hours and a few were closed. Our mistake for not recognizes the summer is the off season for this place.”

“We stayed in a one bedroom suite with a living area and a pull out sofa bed. The room was pretty spacious however pretty outdated. No blackout curtains in the area where sofa bed is located so impossible to sleep when the sun is out. Our pillows were horrible and bed was not comfortable at all. Overall, our room was not as comfortable as we would have wanted so we left pretty restless without getting much sleep. Staff was friendly and accommodating.”

“This place is amazing! The staff is wonderful & are so attentive. Beautiful views, such a convenient shuttle, the kitchen, washer & dryer, all so wonderful! The breakfast was also delicious. They even have e-bikes that we took out for the morning. Would absolutely stay here again!”

“It was a wonderful place to spend your birthday. The room was lovely, the staff was friendly and very helpful and the food was outstanding!”