숙박 시설 내 편의 시설/서비스

코트야드 바이 메리어트 벤투라 시미밸리 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 687개 이용 후기 중 412개" "
평점 8 - 좋아요. 687개 이용 후기 중 196개" "
평점 6 - 괜찮아요. 687개 이용 후기 중 51개" "
평점 4 - 별로예요. 687개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 687개 이용 후기 중 9개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Deslyn

가족 여행
We should at least be offered water as complimentary if not breakfast
2024년 3월에 4박 숙박함
답변 제공: Marriott by Courtyard Ventura Simi Valley 님, 2024년 3월 24일
Hello Deslyn,Thank you very much for your feedback.I'm sorry that breakfast is not included in our rates. Courtyard, as a brand, does not have breakfast included in our regular rates, although there are special rates that are sometimes offered that would include it.We do offer complimentary welcome water at check-in if the guest is a Marriott Bonvoy member, and the account number is given at the time of check-in.Once again, thank you for taking the time to provide us with your feedback.

10/10 - 훌륭해요

Kimberly

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious, family friendly
2024년 3월에 2박 숙박함
답변 제공: Judy 님, 2024년 3월 18일
Thank you very much for your great feedback, Kimberly! We appreciate your time in providing the feedback, and I will share it with all the team members.

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at this facility for the convenience to my family. Even though there are kids over weekend for events they are attending, it is quiet. Staff is professional and rooms are clean. The only thing noted this stay was my refurbished room, the drapes were torn and tub was worn, with rust and cracked tile. Hopefully next stay these will be replaced.
2024년 3월에 3박 숙박함
답변 제공: Judy 님, 2024년 3월 5일
Thank you for your feedback, Donna. The drapes are scheduled to be replaced, and I will have maintenance take a look at the tub. We appreciate you letting us know about these.

6/10 - 괜찮아요

Rhonda

연인과의 여행
좋아요: 청결 상태
Hotel has been refurbished since our last stay in August of 2022. I would have given a 4 star had the hotel offered daily service however, I had to empty the waste bins and leave outside the door along with the used towels. Reminds me of self check out lines without any discounts.
2024년 3월에 2박 숙박함
답변 제공: Marriott 님, 2024년 3월 5일
Rhonda, Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments and will share them with out team.

8/10 - 좋아요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Judy 님, 2024년 2월 26일
Thank you for your feedback! We hope to welcome you back soon.

4/10 - 별로예요

Dmitriy V

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had two queen beds in the room. Both mattresses were horrible. They sink so much that you're asleep in a sit up position. Both of us are 150 - 170 pounds. Usually Marriott Courtyard is my go to, but this one is a big no-no.
2024년 2월에 1박 숙박함
답변 제공: Marriott 님, 2024년 2월 21일
Dmitry, Thank you for taking the time to review your recent stay. We apologize about the bed issues you experienced. Please rest assured that our management will further investigate the issues you have raised.

10/10 - 훌륭해요

Mary

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful ataff
2024년 2월에 2박 숙박함
답변 제공: Judy 님, 2024년 2월 19일
Thank you for your feedback! I will share it with all the team members.

8/10 - 좋아요

Kurt

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Loved the convenience of the area. Rooms can be updated- showers have low pressure and are low on the wall. Room was not as clean as I would expect- coffee cups were dirty and previously used when I picked them up to look.
2023년 12월에 5박 숙박함
답변 제공: Judy 님, 2024년 2월 6일
Hello Kurt,Thank you for your feedback. We actually updated our rooms the first quarter of last year. I'm disappointed to hear that it doesn't reflect it.The coffee cups are are supposed to be individually wrapped. Were the coffee cups not sealed?I really appreciate that you have taken the time to provide us with your feedback.

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, clean, comfortable, and inviting. They had a great dining option and a small bar inside the hotel. I'd stay again.
2024년 1월에 1박 숙박함
답변 제공: Judy 님, 2024년 1월 29일
Thank you for sharing your feedback, Nick! We appreciate you taking the time to let us know how we did. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, courteous, knowledgeable, and attentive staff! There's a Hydrotherapy massage chair in the lobby! You can enjoy a relaxing massage while watching something on the big screen tv! I would definitely come back here again!
2024년 1월에 2박 숙박함
답변 제공: Judy 님, 2024년 1월 28일
Thank you very much for sharing your experience, Sharon! We're glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 - 좋아요

Ralph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limited breakfast menu and pricy.
2024년 1월에 2박 숙박함
답변 제공: Judy 님, 2024년 1월 28일
Thank you for sharing your feedback! I'm sorry that the Bistro services failed to meet your expectations. Unfortunately, we have to follow menu offers and pricing guidelines set by Marriott.

6/10 - 괜찮아요

Kathi

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very stark. Lady was very welcoming. However she Changed us from a King to a handicap room with two queen beds instead of one King. Never got a reason why. Just not a warm and fuzzy hotel. Stark room.
2024년 1월에 2박 숙박함
답변 제공: Marriott 님, 2024년 1월 26일
Kathi, We are sorry to read about your negative experience. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

6/10 - 괜찮아요

James

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food service and coffee service is very expensive and very poor quality
2024년 1월에 2박 숙박함
답변 제공: Marriott 님, 2024년 1월 26일
James, Thank you for taking the time to review your recent stay. We appreciate your feedback as we continue to review our pricing accordingly.

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay, staff was nice.
2024년 1월에 1박 숙박함
답변 제공: Judy 님, 2024년 1월 21일
We're glad to know that you had a great stay. We really appreciate you sharing your feedback, Edgar!

10/10 - 훌륭해요

oshana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Judy 님, 2024년 1월 21일
Thank you, oshana! We hope to welcome you back soon.

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and comfortable place to stay.
2024년 1월에 5박 숙박함
답변 제공: Judy 님, 2024년 1월 21일
Thank you, Shirley! We're glad you enjoyed your stay.

10/10 - 훌륭해요

Barry J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Judy 님, 2024년 1월 21일
Thank you for sharing your feedback!

10/10 - 훌륭해요

Trent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 1월에 1박 숙박함
답변 제공: Judy 님, 2024년 1월 16일
I'm glad to hear that you enjoyed your stay.

10/10 - 훌륭해요

Ratna

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone (the staff) was courteous & friendly. I appreciate the convenience of location, close to everything that we need, including dining options & cute Makena coffee next door, & yet still quiet & safe. Would definitely come back & stay longer.
2023년 12월에 3박 숙박함
답변 제공: Marriott 님, 2024년 2월 3일
Ratna, Thank you for the 5-star rating! We look forward to serving you in the future.

10/10 - 훌륭해요

Julie

2024년 1월에 1박 숙박함
답변 제공: Judy 님, 2024년 1월 9일
Thank you for the positive feedback!

10/10 - 훌륭해요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 12월 28일
Dear Randy,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 - 훌륭해요

Cassie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 12월 28일
Dear CassieOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

4/10 - 별로예요

James

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Shower was broken and the tv was broken. It was a problem to change rooms
2023년 12월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 12월 28일
Dear James, Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 - 훌륭해요

Jennifer Elissa

2023년 12월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 12월 28일
Dear JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 - 훌륭해요

Cindy

2023년 12월에 1박 숙박함
답변 제공: Judy 님, 2024년 1월 9일
Thank you!

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Atefeh 님, 2023년 12월 8일
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral ManagerCourtyard Marriott Simi Valley

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great check-in. Clean rooms, quiet, nice Hot tub!
2023년 12월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 12월 8일
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral ManagerCourtyard Marriott Simi Valley

10/10 - 훌륭해요

Richard

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and very clean. Nice place !
2023년 11월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 12월 8일
Dear Richard,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral ManagerCourtyard Marriott Simi Valley

10/10 - 훌륭해요

Mary

2023년 11월에 3박 숙박함
답변 제공: Atefeh 님, 2023년 12월 28일
Dear Mary,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 - 훌륭해요

Maria 님, Chino Hills

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was fast and easy, nice staff and comfortable bed.
2023년 11월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 11월 24일
Dear Maria,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all of the team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

ELIZABETH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Staff very helpful. It is close to cafe and dining options. Easy access to freeways. Thanks a bunch.
2023년 11월에 2박 숙박함
답변 제공: Judy 님, 2023년 11월 23일
Thank you for the great feedback, Elizabeth. Your kind words are very much appreciated.

10/10 - 훌륭해요

Lauranne

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience!
Super comfy beds, great customer service, clean room.
2023년 11월에 1박 숙박함
답변 제공: Judy 님, 2023년 11월 23일
Thank you for the great review, Lauranne! We hope to welcome you back again soon.

10/10 - 훌륭해요

Louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is incredibly. The lady in the little restaurant was so nice.
2023년 11월에 3박 숙박함
답변 제공: Judy 님, 2023년 11월 21일
Thank you for the wonderful feedback. I will pass your comments to the Bistro staff.We hope to see you again soon.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Judy 님, 2023년 11월 21일
Thank you for the great feedback!

8/10 - 좋아요

Ronald 님, Newport Beach

2023년 11월에 1박 숙박함
답변 제공: Judy 님, 2023년 11월 21일
Thank you for your feedback!

10/10 - 훌륭해요

Jeanyoung 님, Newport News

2023년 11월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 12월 28일
Dear Jean,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 - 훌륭해요

Ginger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay to visit friends and family in the area.
2023년 11월에 3박 숙박함
답변 제공: Judy 님, 2023년 11월 21일
Thank you for the great feedback! We hope to welcome you again soon.

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Judy 님, 2023년 11월 7일
Hi Doug! Thank you for the great review! We hope to welcome you back again soon.

6/10 - 괜찮아요

JOSE LUIS

별로예요: 직원 및 서비스, 객실의 편안함
Front desk clerk not helpful
2023년 10월에 1박 숙박함
답변 제공: Marriott 님, 2023년 11월 1일
Jose, We apologize for the negative experience with the front desk. Thank you for voicing your concerns as we are always looking for ways to improve.

10/10 - 훌륭해요

Maitri

출장 여행
좋아요: 편의 시설/서비스
Great service, kind staff.
2023년 10월에 1박 숙박함
답변 제공: Judy 님, 2023년 10월 30일
Thank you for your wonderful feedback. We hope to welcome you back again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Beds
The room was clean, the bed was super comfy. But coming back each day to the bed not being made was very disappointing. I get not chaing the linens. I get not getting fresh towels but at least make the beds. I paid plenty for that. My opinion only.
2023년 10월에 3박 숙박함
답변 제공: Judy 님, 2023년 10월 30일
I'm sorry that you're disappointed about the room not being serviced every day. While most, if not all, of the Marriott full-service brands are now refreshing every day, the Courtyard is following the every other day refresh protocol as a select-service brand standard. I apologize that the current brand standard is not meeting your needs.

8/10 - 좋아요

Rachel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Judy 님, 2023년 10월 29일
Thank you for the feedback.

8/10 - 좋아요

Veronica

2023년 10월에 3박 숙박함
답변 제공: Judy 님, 2023년 10월 24일
Thank you for staying with us, Veronica. We hope to welcome you again soon.

10/10 - 훌륭해요

ERENDIDA

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This hotel has horrible internet. I had to use my hotspot to get any internet not ok.
2023년 10월에 1박 숙박함
답변 제공: Judy 님, 2023년 10월 24일
I'm sorry that you encountered internet issues. I have shared your feedback with our maintenance team so that they can look into the issue.

10/10 - 훌륭해요

Troy

2023년 10월에 2박 숙박함
답변 제공: Judy 님, 2023년 10월 24일
Thank you for staying with us, Troy. We hope to see you again soon.

8/10 - 좋아요

Mary 님, Galt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I feel safe here, and i have some mobility issues at the moment, so having an elevator, and inside room access checked 2 boxes. Also, I've stayed here before, and its convenient, clean and very hospitable
2023년 10월에 3박 숙박함
답변 제공: Judy 님, 2023년 10월 5일
Thank you for the feedback, Mary!

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Judy 님, 2023년 10월 5일
Thank you for the great rating!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Not staying here again
We had a terrible stay due to loud music by DJ for private party all evening until 10pm. Our room was 2 floors above the party, and the music was ridiculously loud. We asked front desk staff several times to have it turned down, and their only response was that the party was booked and they could only "ask" that the music volume be lowered. Whether they ever asked I have no idea, but the loud music continued solidly until 10pm. What a nightmare!!! We booked this hotel with an expectation of good service due to brand name but never again. The morning front desk staff offered free Starbucks breakfast for our trouble, but we declined. We did get coffee though which we would have had to buy as there was no free coffee. Room was ok, beds ok not great. As mentioned, Starbucks in lobby is only coffee option other than typical room coffee with one sugar and one creamer per person.
2023년 9월에 1박 숙박함
답변 제공: Judy 님, 2023년 10월 2일
I sincerely apologize about your terrible stay. The event was indeed contracted for until 10pm, and the staff did have the DJ shut the music down 10 minutes before 10pm. As for the coffee service amenities in the room, guests are more than welcome to ask for more coffee packs, coffee cups, and coffee condiments at any time during their stay. Once again, I apologize that you did not enjoy your stay.

4/10 - 별로예요

Jacqueline

출장 여행
별로예요: 숙박 시설 상태 및 시설
Kicked to the Curb
After driving from San Francisco I was looking forward to my room and then having dinner in the hotel while working on my laptop. Instead I was told that I would have to stay at a nearby Best Western. Huge difference in price between these two properties and huge difference in comfort and safety. So I loaded all my belongings back into my car and headed to Best Western. I'm a woman who travels alone for business so I choose properties that I feel are secure. Not properties where the door is facing a street. Despite the fact that I had already paid almost $250 for my room, they would not find another room for me in their hotel. Said there was a plumbing issue. I'm sorry, the parking lot was not full, it was a Tuesday and it's a huge hotel...I'm not believing that it was sold out. I have no idea why they booted me and had no choice but to go to Best Western where my sleep was interrupted by loud banging and loud voices arguing at 3:30 in the morning. Although Marriott refunded my money and paid for my night at Best Western, they should have at the very least offered me a one nights stay in one of their properties for the HUGE inconvenience they caused. I may not ever again stay at a Marriott if this is their norm.
2023년 9월에 1박 숙박함
답변 제공: Atefeh 님, 2023년 9월 29일
Dear Jacqueline, Thank you for taking the time to let us know about your experience. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Unfortunately, we had some maintenance issues which result in having several rooms out of order and caused inconvenience for our guests and huge cost to our hotel. We refunded your money to Expedia and covered your stay at the other hotel as a compensation.Once again, please accept our deepest apologies for the inconvenience that we caused you. Sincerely,Atefeh KamankeshGeneral ManagerCourtyard Marriott Simi Valley

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location , clean easy parking , I love staying in Simi Valley, so much better than LA.
2023년 9월에 3박 숙박함
답변 제공: Courtyard by Marriott 님, 2023년 9월 21일
Mark, We are happy to see that you had a 5-Star experience! We will share this with our team to let them know how we are doing.