"Have stayed before and really like it here. Parking is handy, friendly staff, clean and comfortable room. However, after visiting many times over the years, the lift is still out of order, so there is only 1 lift that holds (comfortably) 2 people at a time, serving the whole hotel. My disabled sister ended up having to hobble down 3 floors twice as she got fed up with waiting. it’s disappointing that the lifts are not being maintained properly. The staircases were regularly busy with people going up and down, and the day we stayed, a lot of the clientelle were elderly, so I would imagine there were a lot of people struggling with the lift situation.
Overall, the breakfast is good with plenty of choice. However, please try your hash browns, they are not nice, and the scrambled egg which I’m guessing is made from powder has way too much fluid going on!
A few simple changes could make this a 10/10."
"Was amazing and now on my third year return I tried bigger room which was worth it to but they should have smart built into TV so we can access Netflix easily not by cast TV. Will come back in same bigger room. It's so near the shopping town and beach. Love it. The breakfast amazing."
"The hotel to me had a great feeling and the staff were professional and friendly. Parking was excellent. And location toward Westbourne was much better in my opinion as easy access to shops and lovely walk down The Avenue to front etc. lovely period side of the area. The hotel is a little dated and reflects a similar interior to other more traditional seaside hotels. Yes it needs some fresh sealant on baths and perhaps the squeaky floor boards need some work but the overall feel outweighed those bits. Some guests need to learn how to close a door quietly at 6am. I do think a walk round with a screwdriver would solve some really basic issues (and happy to elaborate off record). The pool was fine. I forgot to look at gardens which are i think one of largest a hotel has in Bournemouth area. And you could walk into bournemouth almost down through ‘bournemouth gardens’ which are actually lovely. Despite negatives the positives were great and thank you. May not be walkable to front for some but there were bus stops. Despite being near overpass it was actually really quiet. Food looked excellent but i didn’t eat as breakfast started too late at 8am for work and trips."
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