“Our experience at Number 10 Hotel was unacceptable from the moment we arrived.
We had booked the room only a few hours earlier, but at check-in we were unexpectedly told that an additional £50 holding deposit was required. When I questioned this and asked whether we could cancel for a refund, the receptionist became aggressive, sarcastic and intimidating. We were told that the booking could be cancelled without any refund, leaving us with no realistic option but to pay and stay.
The...
“Our experience at Number 10 Hotel was unacceptable from the moment we arrived.
We had booked the room only a few hours earlier, but at check-in we were unexpectedly told that an additional £50 holding deposit was required. When I questioned this and asked whether we could cancel for a refund, the receptionist became aggressive, sarcastic and intimidating. We were told that the booking could be cancelled without any refund, leaving us with no realistic option but to pay and stay.
The...
Cameron