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아메리스타 카지노 리조트 & 스파 여행 후기

4.5 out of 5
아메리스타 카지노 리조트 & 스파
1 Ameristar Blvd, St. Charles, MO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 532개" "
평점 8 - 좋아요. 1006개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 106개" "
평점 4 - 별로예요. 1006개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 65개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Jeff

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함

8/10 - 좋아요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Steve 님, Carol Stream

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No hot water for the morning shower.
2024년 5월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 5월 22일
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, easy, and full of stuff to do.
2024년 5월에 2박 숙박함
답변 제공: Ameristar 님, 2024년 5월 21일
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

2/10 - 너무 별로예요

Michelle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
2024년 5월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 5월 21일
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

10/10 - 훌륭해요

Kari

2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 5월 21일
Thank you for visiting us! We’d love to have you visit again.

8/10 - 좋아요

Jonah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful
2024년 5월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 5월 21일
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits
2024년 5월에 3박 숙박함
답변 제공: Ameristar 님, 2024년 5월 13일
We're sorry to hear about your recent experience at our resort. We appreciate your feedback.Our indoor and outdoor pools are connected, so both are closed during the winter months for safety reasons.We apologize for any inconvenience you experienced with check-in and communication. Your feedback is valuable, and we'll work on improvements.If you'd like to discuss further, please contact us directly.

10/10 - 훌륭해요

Matt

좋아요: 청결 상태
Clean rooms
2024년 5월에 2박 숙박함
답변 제공: Ameristar 님, 2024년 5월 13일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Ameristar 님, 2024년 5월 10일
Thank you for visiting us! We’d love to have you visit again.

8/10 - 좋아요

Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 30일
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 - 훌륭해요

April 님, New Castle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wet. Ice property, convenience was key!
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 30일
Thank you for visiting us! We’d love to have you visit again.

8/10 - 좋아요

Arlett

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 23일
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.

8/10 - 좋아요

Tammy

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at the Ameristar.
2024년 4월에 3박 숙박함
답변 제공: Ameristar 님, 2024년 4월 15일
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 9일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 12일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

Brent

2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 30일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms do not get cool enough for our temp needs!
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 9일
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Very comfortable beds and linens
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 9일
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 - 훌륭해요

Larry 님, Springfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 9일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

Rex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ameristar is always 1st class. We had a good time. Wish more of the restaurants were open at the hotel, but there are many nearby.
2024년 4월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 5일
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 - 훌륭해요

Liz

가족 여행
Nice hotel. Good casino. Great neighborhood.
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 1일
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 1일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

christine

2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 23일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

Tiana

2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 23일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, comfortable rooms!
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 1일
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 - 좋아요

Jeanne

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating and the room was very clean! Will definitely stay there in the future.
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 4월 1일
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed 2 nights. Everything was beautiful but we did not know the hot tub was closed, the spa and nice restaurants were closed on Tuesday and Wednesday which was when we were there, and the casino was closed for 12 hours for upgrades. We had to leave and go out for dining and entertainment. Most of the nicer restaurants and shops on the historic Main Street were also closed on Tuesday and Wednesday. We visited the spa on Thursday. Nice and clean but overpriced compared to comparable quality spas. I had tried to call the front desk ahead of reservations to confirm amenities but hung up after waiting for 35 mins. Phone in room did not work
2024년 3월에 2박 숙박함
답변 제공: Ameristar 님, 2024년 3월 29일
Thank you for sharing your recent experience with us. We're glad to hear that you found our property beautiful, but we're genuinely sorry to learn about the challenges you encountered during your stay, including the unexpected closures of certain amenities.We apologize for any inconvenience caused by the hot tub, spa, and select restaurants' closure during your visit. We understand the importance of providing guests with access to our facilities and will strive to improve communication regarding any temporary closures in the future.Additionally, we regret any inconvenience caused by the temporary closure of our casino for upgrades. Our aim is always to enhance the guest experience, but we acknowledge the impact this may have had on your stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 - 훌륭해요

Darrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 3월 29일
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 - 훌륭해요

Deanna

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the polite and professionalism of the staff. I had problems with my booking at the beginning, due to Travelocity site being down. The help desk was able to help fix everything. We stayed the whole weekend and had a blast. We will be back when the pool opens up
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 3월 29일
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 - 훌륭해요

zella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was super nice and no problems.
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 3월 15일
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 - 훌륭해요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was awesome!!
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 3월 15일
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

2/10 - 너무 별로예요

alexis

가족 여행
별로예요: 청결 상태, 직원 및 서비스
This was overall a horrible stay. It started off we had to wait an hour and 45 minutes to check in because the rooms were not ready yet. I asked if we could have late check out and was told they could NOT accommodate that due to the number of check ins the next day. When we got to the room we later discovered that the main door did not shut all the way leaving the door open not safe at all. All of the tv channels did not work and the toilet paper holder fell apart . My mom was laying down and discovered there was blood stains on her sheets. We called a manager who came up and gave us sheets and called maintenance to fix the door. The manager said that they would take something off our bill , later to find out that was a lie. We went to dinner at Bugattis which is a steak house on the same property and ended up having to send back all three steaks as they were to tough to eat we couldn’t bare it. Fast forward to check out. I was told I still owed for service fee. I asked if there had been a discount applied and was told no because I booked through a third party and the hotel could not make any adjustments. I was given a voucher for thier restaurants that is good for 30 days AS I WAS LEAVING. never again I can not believe what all went on. I’ve stayed at better motels.
2024년 3월에 1박 숙박함
답변 제공: Ameristar 님, 2024년 3월 15일
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 - 너무 별로예요

Rebecca l

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Ameristar 님, 2024년 3월 15일
Thank you for taking the time to leave us a review. We'd like to learn more about your experience. If you want to discuss it further, please get in touch with us directly.

8/10 - 좋아요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and staff were great!
2024년 3월에 1박 숙박함
답변 제공: Ameristar St. Charles 님, 2024년 3월 6일
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 - 별로예요

Vincenza

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room very dark dirty and dingy. For the price, cleanliness should be a priority
2024년 3월에 1박 숙박함
답변 제공: Ameristar Casino Resort and Spa 님, 2024년 3월 4일
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

2/10 - 너무 별로예요

Mia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was over priced with no amenities such as microwave pool or spa. Which was the reason for even booked.horrible stay will not book again
2024년 3월에 1박 숙박함
답변 제공: Ameristar Casino Resort and Spa 님, 2024년 3월 4일
Thank you for taking the time to leave us a review. We are disappointed to read what appears to be a response to a less than exceptional experience. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 - 훌륭해요

Tynesha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The new suites are cozy
2024년 2월에 2박 숙박함
답변 제공: Ameristar 님, 2024년 3월 20일
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk people were exceptional
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 26일
Kathleen - We are thrilled to hear you had a great experience at Ameristar St. Charles. We welcome you to come back and stay with us again soon!

10/10 - 훌륭해요

Britney

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Chris J 님, 2024년 2월 23일
Britney - We are so glad you had a great experience at Ameristar St. Charles. We invite you to come back and stay with us again soon!

10/10 - 훌륭해요

Debra

Nice rooms and friendly staff
2024년 2월에 2박 숙박함
답변 제공: Chris J 님, 2024년 2월 21일
Debra - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 - 훌륭해요

Emily

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 19일
Emily, thank you for your five-star review. We appreciate you taking the time to leave your feedback. Come back and stay with us again soon!

8/10 - 좋아요

Matthew

2024년 2월에 2박 숙박함
답변 제공: Chris J 님, 2024년 2월 19일
Matthew, thank you for your review! We hope you'll come back again soon for a five-star experience.

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스
I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.
답변 제공: Chris J 님, 2024년 2월 16일
Adam, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 - 훌륭해요

Rex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My favorite little escape!
Always a great stay! Love coming to the Ameristar Casino! Only draw back was the restaurants not being open, only 1 or 2 choices this night.
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Rex, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 - 좋아요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.
2024년 2월에 3박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Brenda, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 - 훌륭해요

Jason

2024년 2월에 2박 숙박함
답변 제공: Chris J 님, 2024년 2월 16일
Jason, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 - 괜찮아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Ameristar St. Charles 님, 2024년 2월 8일
Thank you for visiting us! We’d love to have you visit again.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 2박 숙박함
답변 제공: Ameristar St. Charles 님, 2024년 2월 8일
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 - 별로예요

Don

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Staff not very friendly. Stayed 2 nights & they don’t offer housekeeping. Couch in living room area of suite was filthy. Stained & needed to be vacuumed/cleaned. Casino barely has any table games open & the smoking in every area of casino is unbearable. Not a great experience.
2024년 1월에 2박 숙박함
답변 제공: Ameristar St. Charles 님, 2024년 2월 2일
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.